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January 2024 by Nancy Prieto
Today was my first time shopping at this location and I had the best experience! I was helped by a artist named Alfie! He was super kind , attentive , and very knowledgeable about product! Definitely coming back! If I could leave 20 stars I would! Thanks Alfie you made my day!
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December 2023 by Isra Y.
Rebecca and Desi were fabulous and patient makeup artists here when I brought myself, mom, and even my grandmother in to get elegant and glam looks figured out for my cousin's wedding. We came in on a Sunday early afternoon and it wasn't too busy with flow of other customers, though I do think we were wise to leave plenty of time to get our faces done up. Quality MAC products kept our faces looking fresh for many hours. Thanks again
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December 2023 by Ina W.
This review is about RICHIE in the Hollywood / highland mall location. Richie helped me choose a good lipcolor for me, he is so stylish himself, his own makeup looked so good on him, he helped me choose a really good liner and color combination that worked for me. He made sure i had a mirror, wipes, make up remover, he sanitized everything for me so I could try it on, and this is what Im really thankful for, he even went above and beyond and made sure I didn't forget my water bottle when I was about to leave. Every customer service rep should pay attention to detail like Richie, I wish! haha, thanks RICHIE! Happy Holidays!
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November 2023 by Senthil Kumar Natarajan
Very polite and friendly customer care
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August 2023 by Andressa Bertolini
I received great service, the attendant was helpful and even helped me choose my foundation shade.
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July 2023 by Kris M.
It was a random Tuesday, two months before my wedding. I was nervous about doing my wedding makeup, so I decided to head to Mac for a little lesson. Boy did I luck out!! @embrybluemakeup happened to be there that night, and she gave me the most empowering, enlightening tutorial I could have imagined. This is the gift that keeps on giving - I have completely transformed my makeup game since that night!! And I looked amazing for my wedding last weekend. Thank you a million, Blue!!!
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March 2023 by Business Manager
03/15/20238pmI called this Mac Store from the fox hills mall requesting NC 55 Foundation Stick look literally like lipstick ? I ask the girl if she had it I would come and get it she said YES. She made drive 1 hour and guess what she had some liquid make up looked nothing like a lipstick. That was messed up I wasted gas and time and when I got her location it was scavenger hunt to find the store. I will never return to this store just because of her ignorance. Dam shame
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March 2023 by Dina Renee
Had the best experience at this Mac the makeup artists are so talented and have the best customer service! Blue was amazing and I highly recommend her!
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October 2022 by Brittany E.
I wouldn't recommend making an appointment here if you have a tight schedule. While my make up was pretty, I waited 40 mins to be seen despite having an appointment. The delay caused me to miss my friend's red carpet.
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September 2022 by Na'Tosha F.
Thank you Rebecca!! I stopped in today 9/16/22 early afternoon to replace my foundation. Rebecca informed me that were going on sale ($10 off) the next day 9/17 but I needed it for a wedding I was attended because I was out out! She gave me a sample size to get me through the wedding so I could return during the sale!! You most definitely didn't have to do that I just wanted to say thank you!! That's exactly what exceptional customer service is about and exudes!! She wasn't worried about just making a sale and $10 dollars is $10 dollars in these trying times!! I have and always will be a MAC girl and this is a prime example of why!! Thank you again Rebecca and I'll see you Monday when I return for my foundation!! Stay Great!! I didn't get the names of the two Managers working but they were super dope too!! Even commented on my big curly hair with a top bun See ya'll soon
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September 2022 by Kay W.
The Hollywood and Highland MAC store is my favorite. The lay out is perfect for those who like to color match using natural outdoor light. The service is always great here. Ask for Dominica!
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August 2022 by Rashad L.
Super cool people and they do good work. They even made a recommendation that ended up saving me several hundred dollars, just to help me out. I would definitely recommend.
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June 2022 by Serena J.
Thank you so much to the security guard Carlton! The sales associate was busy with other clients since there was only one worker in the store. Carlton asked me if I needed anything and made sure to assist me to the best of his abilities. Never had a security guard help me with make up assistance but it was a pleasure to be served by you.
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April 2022 by Ellen F.
Raul was AMAZING! I had a photo shoot and he went above and beyond to make sure that I was happy with the look. My eye makeup looked amazing!! Great customer service at this location!
