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February 2024 by Coleman L.
I've been a customer for several years. I have both purchased and sold many items. The deals were so good that I overlooked poor customer service, late late checks sent to me for my sales, inability to contact management and management not getting back to vendors in a timely manner. It was poorly run, amateurs at best. But boy were there some smokin deals of the highest quality furnishings and decor. I'm very bummed that it's now closed down, I heard from poor management. There will never be another auction house like Loveseat!
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January 2024 by Carol E.
I don't think I will ever want to deal with Loveseat anymore. I paid over $1,500.00 on a coffee table which was described 'Appear New' and it was actually a damaged table. They didn't provide the photos of the damaged parts when they listed it and there is no way to see the real conditon when you place a bid. I refused it at the San Diego warehouse and send the photos of the damaged parts to the support team and requested a refund on this damaged table. I was told the request was under investigation. I sent another email to ask the status on my request and received the same answer. Finally I received an email today saying "Thank you for your patience. Unfortunately, we will not be able to issue a refund for LOT #731083, however, the item was resell on your behalf. This means that Items will be re-auctioned, and you will receive 50% of the proceeds once the customer who purchases the item/s pays their invoice in full. " I don't feel I was treated fairly. They told me that my request was under investigation and in the meantime they just put it in the auction and told me that I would only receive the 50% of the proceed. I was treated like a fool. I am so disappointed with the way they conduct their business. I am seeking an assitance from legal or consumer department. Any input is high appreciated! Be careful!
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December 2023 by Cali C.
One star for blowing up Craigslist with a ton of repeat postings. One star for blowing up Craigslist with a ton of repeat postings. One star for blowing up Craigslist with a ton of repeat postings. One star for blowing up Craigslist with a ton of repeat postings.
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May 2023 by Kelley R.
I just joined the pickup line and the wait time is 4 hours. Never experienced a company that treated my time as so worthless. I came to get items from an invoice and some were missing so then they required me to fight the crowd on Saturday - or, they said, my items would be forfeit! Because they did not have them ready when promised the first time. Their systems don't work, their sign in process is buggy, their customer service is slow and only email based. For having millions of dollars in venture funding, this is run like a shady back alley joke. BEWARE!
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May 2023 by Brian Hunter
Buyer beware. Bought items from Loveseat in December. In April, they erroneously issued a refund for the purchase from December. This was all caused by an error on the Loveseat side. So, they issue this credit for $373 back to my credit card on file with them. To resolve the issue, Loveseat clandestinely decided the best option was to charge the refunded amount to my cc. Unfortunately, Loveseat's miscalculation was operating under the assumption that the refund would immediately apply - but the refund did not apply and the chargeback was not successful. Then the chaos ensued........Loveseat decided since they couldn't charge my cc, then they would charge my personal bank account using the original form of payment from the purchase in December (which is my personal bank account). Yes, you are reading this correctly. THEY TOOK MONEY FROM MY PERSONAL BANK ACCOUNT WITHOUT PERMISSION OR KNOWLEDGE AND THE FORM OF PAYMENT WAS NOT STORED ON FILE WITH THEM.Then the identity theft alerts began to ring all over. They caused my bank account to be frozen and my card to be deactivated.All attemps to contact Loveseat were pointless and fruitless - they did not resolve the matter whatsoever. They do not answer the phone and the do not correspond well via email. Now, it gets even better. By now, Loveseat is responsible for ripple effects from my personal bank account being frozen and all my bill pay accounts being stopped. Loveseat caused several missed automatic payments because of their unannounced and unauthorized withdrawal of funds from my personal account.But it gets even better......I won an auction the same night Loveseat had the accounting error that started all this nonsense. So Loveseat charged my cc on file another $385 for that purchase. If you have used Loveseat, you know you can only pickup on Wed and Sat. Well, based on the auction closing, my next available pickup date was Saturday. I went on Saturday and the items they tried to present as "NEW" and having multipe parts to the set were brought out incomplete (missing whole chairs and several light fixtures from listings that CLEARLY said "Set of 2" and "Set of 4" respectively. I refused the order outright and the manager on site said they would fully refund my money.Do you think they did that? Nope. Issued a refund of $37. I now have to:(1) File a fraud complaint with my cc;(2) Re-setup a bank account and wait for a new card;(3) Potentially wait 90 days for this matter to be resolved and a proper refund issued;(4) File a complaint with the State Attorney's Office;(5) File a complaint with the BBB;(6) Write this review on Yelp and Google;(4) File a police report for theft; and,(5) Seek legal remedy.I had one transaction with Loveseat in December 2022. Look what it has turned into.........and I can gaurantee they won't say anything contrary to what's been stated above. Otherwise, I'll also hit them with a defamation and fraud suit as well. I'll be seeking damages - compensatory and actual. And I won't take this post down.Everyone be warned. Look them up. They have no phone number and no mode of dispute. I learned the hard way. You don't have to. Find another vendor/source for your online auction fancy. Otherwise, these Loveseat folks will take you for a FULL RIDE - and, they'll be entirely unapologetic and dismissive for their unethical behavior.Run. Away. Quickly.
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April 2023 by John J.
Been an avid user of this service and recently checked in to see there hasn't been an auction in LA for months. Done some browsing around online and there's no word as to what happened. Would love to know when the next auction is, nothing but positive experiences here from me.
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March 2023 by Dunnya C.
I just bought a mattress and is not what supposed to be it was all broken inside , they give me in a box and says new . It supposed to be all white and was white and brown super cheap quality never again Bought for my son and I ended thrown the box spring was all broken inside no solution at all and the mattress wasn't like was I. The picture If you buy from them check it out good, my stuff wasn't worth at all what I paid for , waste of my money
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March 2023 by Marielle
"Thanks for reaching out to us! We sent a notification to our customers about our LA Warehouse/Auction temporarily closing and that the last day to pick items up is on Sat Jan 21, 2023, but we will definitely be back bigger and better and hope for your continued support once we reopen."
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February 2023 by Yajaira Sanchez
I haven't been able to access the LA auction for some time now. I thought it was just an issue that week but it's been weeks and there are no new auction items. When I click on LA it takes me to ended items. I switch to live items and there is nothing.
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January 2023 by Michele K.
Since my last review I have an update. I purchased and LG washtower in June for our home in New Mexico and I finally got it here this week and had a pro installer come do the job. Basically he said the machine is not working and when I called LG they cant do anything because I don't have a proof of purchase receipt. So....I have a wash machine that was advertised as " appears new " and its doesn't work and I cant bring it back and the "appears new" doesn't mean anything other than we Loveseat are protected......good luck bidders!
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January 2023 by J C Harding
Won't let me change location from LA to San Antonio...??? Not received credit for declined couch over $1000 ..declined due to 2 different chaise only boxes and no matching couch..mismatched. Also no credit or refund for items not available due to warehouse robbery prior to my pick up...Sat Jan 7th...in Vernon..what is going on???
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January 2023 by Amy Lydon Seiter
This is just the pick-up warehouse for the weekly online auctions, and it looked a little bit like something out of a CSI episode the first time I went down to claim our goods. And I'd like to downplay how awesome this place is, because frankly, I don't need anymore competition in these auctions, see? But it IS awesome, and we have met some of the nicest people in the waiting area - not to mention the warehouse staff, who are funny and helpful, and some of the hardest workers I've ever met. The process is easy and very clearly spelled out at each step, via email and SMS, so after the first journey into the belly of the beast, it becomes as easy as going for coffee with friends... who have large vehicles... and can lift stuff... and don't mind driving into industrial neighborhoods... And if you do enter the bidding fray (look - something shiny! Somewhere else! Run away - nothing to see here!... kidding - there's ALWAYS something to see here...), be prepared for a terrible parking lot situation, and please DO tip the warehouse staff. You may be picking up 900 crates of flooring tiles, just this once, but they're getting EVERYBODY'S crates in and out at least twice, AND getting it all tucked safely away for you. Great folks! Auctions are wicked fun - totally recommend the experience with Loveseat!
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December 2022 by Isidoro Barranco
Great deals and the staff is very friendly. They don't help you load anything in your car but this is posted and made very clear. Just make sure you read the ad's carefully. Parking is limited. Happy bidding.
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November 2022 by ginna k.
Everything I've won has been exactly as described. You have to read the entire description! Pickup is fast and easy
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November 2022 by Rich A.
Well, what can I do? I won an auction for a "recliner," what many of us would call a "lazy boy." Woo-hoo! It was described as having "wear and tear," and had no guarantee that it would work, as advertised as a "power recliner. Being wheelchair bound myself, I had to drag a friend the 50 minute drive to the City of Vernon in hopes that he could wrangle this beast into the back of my 2005 Element. Much later, he tells me he was suspicious of the light weight of box [ unlike the one ] shown in the loveseat.com auction / ad. Once home I found 3 chair sides, 1 chair back, and 0 {zero} chair bottom / footrest / motor. A dozen emails later, I have not received a human response or [ the obvious ] refund. On the other hand, they do seem to have quite a few avid and satisfied customers, so perhaps my experience was not the norm.
