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October 2024 by Ron Carlos
It’s nice to totally trust your vet. It’s also so clear how much everybody loves animals here. They’re so sweet to our cats and take all the time we need to answer our questions.
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October 2024 by Raimee Miller
Amazing staff with excellent care for my cat.
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October 2024 by Anne Madariaga
Love this place, and how they care for my pet.
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October 2024 by Danuta Vichare
My little Peanut had allergies when we moved to LA. I didn’t know what was happening, she had bumps all over her body and I thought it was ticks or fleas. Dr. Talwar is very friendly and helpful. She also had a pet in the past who’s name was Peanut and her telling me this made me feel happy to hear and gave me some comfort. She was able to help my little yorkie figure out what was wrong and was patient with her, as peanut has severe anxiety. This animal hospital is close to where I live. The techs were very helpful as well and gathered a lot of information about Peanut. I highly recommend them as you get to speak with the vet face to face, where the DT location doesn’t let you meet the vet.
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October 2024 by Tessa Cash
It pains me to write this review as when we moved to LA mid pandemic, LFSAH was a little haven we could rely upon for all our veterinary needs. I felt safe entrusting my pup in their hands.
As time went on, I began to notice the swift changeover of staff, meeting a new tech, vet or receptionist staff member with each appointment. I have a generally healthy dog so appointments were routine vaccine, wellness or faecal tests. It became increasingly difficult to get through to the receptionist telephone line, without being left on hold and forgotten about. Continuity of care started to become scattered.
Last week my pup was examined for what turned out to be a fractured tooth. She was scheduled for surgery with a drop off time between 7.30 and 8am. We arrived at 7.40am, among two other patients, both of which were hand delivered the same information as me. Expect pick up to be between 1 and 2pm, with 4pm being the latest finishing time. I had opted on our pre surgical form to be called before any extraction tooth place, this detail of which I double clarified with one of the staff members.
A little perturbed, I called the clinic at 12.55pm, wondering why I hadn’t received any notification of surgery. I was told by the receptionist the vet techs were with her currently and that I’d receive a call in an hour.
By 3pm, no communication had been received, so I called the clinic back and was promptly put on hold for about eight minutes. Finally I’m transferred to the vet performing the dental extraction, who tells me my pup has just been placed under anaesthesia, her tooth ready to be pulled.
The blood drains from my face “she’s been waiting in the clinic all day?” I ask. “Yes” the doctor answers. “Was she sedated? I inquire. “No she wasn’t sedated.” The vet proceeds to tell me about a patient delay but in the back of my mind I’m falling off a cliff. My very anxious dog, who starts physically shaking the moment we roll up to the vet, has been waiting in a cage in the place she’s fearful of the most, for eight hours? Not having eaten or drunk any water since 9pm the evening before?
Now, I’m not a doctor or chemist or hormone specialist but I don’t think it takes a genius to wonder what the effect of prolonged adrenal activity among other stress factors has on an animal going under anaesthesia and having a bone pulled out from an exposed nerve in her jaw. It can’t be a healthy or helpful state to promote a speedy and safe recovery. I was actually very impressed with the empathy and understanding the veterinarian showed me, however I can’t say the same for a curt curly haired receptionist.
The vet asked me if I would have preferred to have been notified of the delay, opening up the possibility to opt for an alternative day. This definitely would have been appreciated, but at the very least, I don’t understand why I wasn’t consulted or kept in the loop at all about what had transpired.
To add insult to injury, my pup experienced excess bleeding after the extraction, which reoccured when she emerged from the anaesthesia and her blood pressure increased. Funny what stress and a fearful environment does to an otherwise very healthy (so the blood results from last week claim) dog.
A very unnecessary, cruel and disappointing experience.
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September 2024 by kelly blanpied
This is a smallish practice, requiring appointments. After years at another much larger clinic I felt my pets weren't being given close attention, which I enjoy at Los Feliz Small Animal Hospital. Recently, I could tell my dog's chronic kidney disease was advancing, so we were able to get in sooner than later. I was correct that Princess Leia was in serious decline. Dr. Khouban was compassionate and careful as she counseled me on an end of life plan for Princess Leia, also following up on our discussion and checking in on the Princess. I think we were lucky she was in the clinic when we came to the clinic this week, but there's no doubt that any other doctor at this clinic would do the same. Staff members are stellar employees and I thank them all for there gentle care and attention.
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August 2024 by jill rogosheske
Lovely staff, efficient caring and careful service.
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August 2024 by Julie Nastasi
Always great at LFSAH! We love it and so does our dog! Alania was fantastic with our dog AND entertaining our toddler at the same time. Dr. Aura is so caring and calm while working with our pup. We never have any concerns dropping off our little.
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August 2024 by May Yu
Good ambiance but pain n suffering for my tuxedo cat after spending about $380 with no prescription. Vet wanted to squeeze every dollar from her clients by referral to some other specialist that means more money you are going to spend.
My cat just have a cold, lethargic and poor appetite for couple weeks but the lady vet recommended dialysis which a danger procedure cuz my late Paulina died after couple days treatment so I am extra precaution about it. Thank God, my cat is still drinking n eating.
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August 2024 by Talia Sinkinson
Our experience was wonderful and worlds apart from another nearby vet. I am so relieved to find people that are so knowledgeable, kind, warm and generous with their time (and also very transparent with services and pricing). We will be coming here from now on!
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July 2024 by Monique G.
I loved Dr. Costin, but the practice has gone downhill since. My concerns are as follows: 1) They did not accurately record the rabies vaccination that my rescue dog received before I adopted him (I provided them w the record). So he was either left for one year unvaccinated (which is the larger concern) or will get vaccinated unneccesarily (not as large of a concern - I'd rather be safe than sorry). But the sloppy record keeping is very concerning. 2). My dog is fearful at the vet - and may bite. Before each visit, I've called the front desk to let them know - and have asked for recommendations. I've always been told that they will let the vet know and get back to me - and nobody ever has. This is two years in a row now - as a result, my dog has had incomplete exams. Now - after speaking to another vet in my search for better options - I've come to learn that prescribing a mild sedative or muzzling are both options. 3). I brought in a fecal sample to my last appointment - it was never tested. And nobody could explain why. Again - just sloppy / lack of attention to detail. 4). Last week, I emailed and asked for the practice manager to call me as I had concerns. I received a response asking what the call was about - and I outlined my concerns. Five days went by - no response. So yesterday, I was taking my dog on a walk and stopped by to speak with Rosie, the practice manager. I was told she was not in. One of the girls at the front desk was empathetic and understood my concerns. The other was rude - and told me she could not make Rosie call me back. Way to treat a customer/client of five years. I did receive an email from Rosie yesterday stating that my interactions with the staff that day make it impossible to continue the relationship... funny, coming from someone who won't return an email or a phone call about some very serious concerns. About the clinicians: 1) I don't remember his name (I wish I did), but the male tech who greeted myself and my dog during the last appointment was amazing. He was warm, patient, very in tune with my nervous dog - and made him feel at ease. I expressed my concerns about the record keeping w regard to the rabies vaccination and he was empathetic even if he could not provide an explanation. 2). Dr. Freedberg was nice - and I appreciated her follow up to review the blood panel results after our appointment.
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July 2024 by NU R.
Been taking our small dog here for a year or so. Always had a good experience, they call us back in a timely manner, and the vet explains things clearly and transparently.
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July 2024 by Peter A.
I took my cat Don Pickles in when I rescued him and they treated him like a king! Not free but affordable and well worth it for a happy healthy pet! Don says thanks!
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July 2024 by Maura Hooper Athari
We are big fans for this animal hospital. We came from another place that shall remain nameless (—jk it was VCA Gateway and I’ll never go back!) where our pup was treated with a lot of prejudice. She’s a giant breed that can appear intimidating, but we did not appreciate the unprovoked hostility of the VCA vets toward our gentle giant. Los Feliz Small Animal Hospital has been nothing short of incredible - they immediately understood our dog’s needs and are always very responsive to every question and concern we have. I’ve never had to wait long upon arrival and never felt overcharged. Once, we forgot to ask about dental cleanings inside the room and another vet who happened to be in the waiting room jumped in to answer our question, without hesitation. The front desk is super friendly and helpful too. I can’t speak highly enough of this team. I was referred here by my sister who had a great experience with her 2 small dogs. My pup and I are so glad we found LFSAH.
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July 2024 by Michelle Ritota
Always kind and helpful. They have helped me with my rescue pup since the first week I got her.
