-
March 2024 by Kseniya T.
Worst experience ever! My team wasted a lot of time and resources waiting for something we never got. This company seems to have no real location since I was trying to pick up my product after I canceled the order and the manager was shady without telling me the address and then randomly saying they are closed after I said I'm on my way to the town he mentioned. Don't waste your time and find real company with proper ethical code and good communication skills.
-
March 2024 by Polina P.
Please be aware that this company is highly irresponsible and you can't trust them. The manager keeps postponing the delivery of the services, saying that they have a lot of orders like I'm not the company's customer who paid money. Please also notice that the only positive review here is written by the owner or the company's manager himself (Alex D.). I know this name from the email communication.
-
March 2024 by Heorhi T.
My experience with Print Service LA was absolutely awful and disappointing. The communication with this company's representative, Alex Duque, was disrespectful and offensive to me as a customer who has a timeline and needs the services to be performed ASAP and as a person. I want to warn all of the potential customers that this company is run by a person who is the definition of "overpromise and underdeliver". For each email in which I politely asked for updates from the company, I received the answer saying to wait because they are a busy company with many orders. At the very end of our two-week no-result communication, I got an offer to take a chill pill because I am a demanding and difficult customer (screenshots are attached) instead of getting a solution for how we can print the artwork on my jar. Here is the full story: I was interested in pad printing services for cement jars. The company's representative (Alex Duque) picked up the jars at my office on Wednesday (March 13th) and promised that at least the scratch test would be ready on Friday (March 15th). It never happened. On March 18th, he got back, saying that he had a lot of orders and plans to start "today or tomorrow." Then, on March 21st, he said he forgot to email me as he promised to confirm the artwork and sizing. Then again, it took him 2-3 days to just say that they couldn't print the artwork with the size I needed. So here I am, 2 weeks later, with just a scratch test and Alex, who keeps confusing me about how his company can perform the services I need. And by the way, I never saw any pictures of the trials! I decided to cancel the sample order and asked for the jars to be returned to me. Since I lost 2 weeks, I needed the jars ASAP. I was open to picking them up myself or waiting until Alex delivered them himself (since he offered them), but I needed them the same day I officially canceled the order. I connected with Alex again, and he said I needed to pick up the jars myself from their office before 4 pm; I was on my way when he texted me that someone from his team had left for a dentist appointment, and the earliest I could pick up the jars I needed asap is in 2 days. My patience at this moment has officially ended. On top of this, Alex decided to call me, accusing me of being "so difficult" and, again, having no solution. He just delivered the jars late at night. Overall, my experience with Print Service LA was marred by poor communication, unfulfilled promises, and disrespectful treatment. I would strongly caution anyone considering their services to think twice before engaging with this company.
-
February 2024 by Chad Pendleton
Print Service LA helped us with a need we had while coming to LA from out of town. The process couldn't have been easier, better executed, or more fairly priced. Will definitely use them again the next time we are in town.
-
February 2024 by CK Burner
Absolutely exceptional service with an impossible deadline and a not-very-big order. This was an unusual request and Alex was quick to provide a creative solution, following up personally to discuss how best to go about it. I would recommend Print Service LA to absolutely anyone, for any job.
-
February 2024 by Sandro s
Had a great experience working with Alex over at Print Services LA. Great communication throughout the entire process from quote to production. The print came out tack sharp and ahead of schedule.
-
February 2024 by Nicole Lorenti
I would highly recommend Print Service LA! Alex was extremely communicative throughout the entire process and it was greatly appreciated as we were crunched for time! Looking forward to working with this team again. Thank you, Alex!
-
February 2024 by Jennifer Moul
I placed an order on-line received immediate response with a quote and completion date of the project. Project was completed within a few hours and hand delivered with a smile! Hands down quality service and highly recommend!!
-
December 2023 by Anthony Dobaj
When everybody else was giving me a story about why my order couldn't be done, Alex told me "no problem". Naturally I was sceptical, but he delivered and saved the day, and was very competitive on price. I'd give him 10 stars if I could.
-
October 2023 by A Perer
Was pleased Alex had the patience to go through some terms with me and every option. Quick turn around and delivery.
-
September 2023 by Elicia C
Print Service is great. Alex helped me print magazines on a tight timeline for a conference where I wasn't able to see an in-person proof, he worked with me on pricing and the magazine turned out beautiful! He even dropped them off to me at the convention center. Highly recommend!
-
September 2023 by Dan Mabie
Very good print shop, fast, reasonable & flexible. Alex does a great job.
-
August 2023 by Stephen Acosta
Thanks to Alex and Steven at Print Service. Ordered some T shirts, hats, business cards & signs. These guys had it ready the next day with quality embroidery and printing. The price was really good and I saved our non profit money. We really recommend them for printing services thanks fellas.
-
June 2023 by Aaron Estrada
We were looking to get logos heat pressed on jerseys. And after calling around multiple places we finally found Print Service LA. I was very shocked that no one could do a heat press for jerseys. But as soon as we spoke with Alex he assured us that they could get the job done. Alex was very accommodating and ensured us the quality would be great. After showing us the samples Alex came through in a pinch for our club basketball jerseys. The logos and numbers on jerseys look great. We'll definitely be using them again. Pricing was reasonable and print time was great. We got all we needed. Thank you!
-
June 2023 by CityAge Media
We had a number of projects pertaining to a conference for which we needed Print Service LA's services. Alex was responsive, efficient and took great care in managing our multiple requests, some of which had to be quite last minute. From badges, to signage, to printouts to labels, Alex delivered high quality products and went above and beyond. Thanks again!
