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February 2024 by Helen Guerra
Very dissapointed, customer service was horrible. Paid a lot of money and expected better. Would not go back, at least not to that location.
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February 2024 by Sofia Byun
so much fun! customize your own lip gloss, lip stick or butter balm- prices are a bit hefty but i think it’s also the experience you pay for in creating
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February 2024 by Jocelyn Wang
Becca was my liplab expert and was so so kind and provided excellent service!! She got my shade request swatched right on! I was honestly having the longest day and I’m glad I came to this appointment because she picked me up with her good vibes and for being super duper patient with me slowly picking out my preferences? ? this experience felt so worth it just because the staff was awesome but the lipstick I got has nice quality :) I like the sheer lipstick formula— it comes like a pigmented balmy feel and look. The metal case feels really nice too and I loved that I was able to get my lipstick engraved! Thank you Becca > < ?for making my day
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February 2024 by Yazmin Ojeda
I loved the service and quality of their lipsticks. In just 10mins the employee got the color I was looking for!
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February 2024 by Christina F.
Our colorist Chrissy was amazing! She really made the experience great. Very friendly, knowledgeable, and experienced. Nailed the colors we wanted in 2 tries! Was very dedicated to making sure my engraving was centered and redid it for me when I noticed the first one was crooked. She's a model employee and made our whole experience. She and all the ladies were friendly and wonderful conversationalists. This might not be a cheap experience, but it's worth it to get a perfect custom color match. And it's comparable to a regular luxury lipstick price, around $50 after tax. You pay for the customization and your expert colorist's time. I got a true red lipstick and my friend got a tinted plum lip balm. They're both gorgeous, and I love the rose scent for mine. The magnetic lipstick case is great, and I love the colors it comes in. Wish the lip balm had similar selection, but it only has one default case. Same issue with the gloss, too, I believe. Hopefully, they expand their selection as time goes on. I will say that HQ needs to listen to their employees before opening new locations and remodel some of the current locations. The aesthetics are great, but the pink reflective surface messes up the lighting during the day and makes it harder for them to accurately mix colors for clients. Clients have to get up, away from the counter, and go to the windows for natural light. And the party lab lighting is similarly awful due to the reflective colored surfaces. I'm sure there's other inconveniences employees have to deal with, but those were the ones our ladies mentioned. Listen to them for input! They're the experts that have to deal with those design choices!
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January 2024 by Elexus J.
Becca was INCREDIBLE!!! She has the best personality. Book with her, you won't be disappointed.
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January 2024 by Denise C.
I had a really nice experience at Lip Lab. After reading the reviews, I opted to make a weekday reservation for right when they opened. I lucked up as I was the only customer there during my appointment. I worked with Alli who was so friendly and patient throughout the process. I had a great time working with her and she created the perfect nude lipstick for me. Based on my experience, I would definitely go back.
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January 2024 by Jasmyne Henderson
Had a great experience and the ladies were so helpful! Can’t wait to go back.
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January 2024 by Gracey A.
Me and my bestie have been wanting to come to lip lab for a while, and make our own lipsticks. We finally came in tonight, at the century city location and customized some lipsticks with a lovely employee named Becca. All in all, the experience was amazing, but Becca truly made it for us. She was so helpful, sweet, and charismatic that she made the overall experience that much more enjoyable. I would highly recommend making an appointment and coming here, specifically ask for Becca!!!! :)
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December 2023 by Juliet Kozlow
Solenne was SO helpful as I changed my mind a couple times about the colors I was looking for. It’s always such a fun experience visiting a Lip Lab, and I really appreciated how clean and streamlined the process at the lab was! I can’t wait to have a reason to revisit!
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December 2023 by Cathy Victoria
The Bad: Our party of 5 arrived 15 minutes early. A young lady by the name of Solane (spelling? pronounced like So-lonnie) was working with a group of women. Rather than welcome us in and invite us to take a seat while waiting for our person/colorist to greet us, she asked us to leave and come back in 10 minutes. This was incredibly rude and unwelcoming! There was no reason we could not have occupied the empty seats at the bar -- the ones we ultimately sat in when our person/colorist did come out to greet us -- or at the very least sit at the seating area behind the bar, which was also vacant. Solane needs to get a personality and some training or re-training in basic courtesy and customer service skills! Her approach is unacceptable!The Good: Our person/colorist, Becca, was amazing! Friendly, enthusiastic, professional, helpful, patient, knowledgeable, silly, funny. She really made this a fun and enjoyable experience. Her energy matched ours and we vibed so well. We're so glad she was the one to assist us rather than that other chick. We were celebrating our niece/cousin's 30th birthday. She loved it and so did we all. A nice girly thing to do.I purchased two matte red lipsticks. They look and feel fantastic! So vibrant, soft and velvety. Becca knows her stuff and really captured the colors I wanted. You're the best, Becca! Thank you!
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December 2023 by Camille Sutherland
The people are so kind and made the best lipstick ever!My lips have felt very smooth after application of the lipstick!100% recommend
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December 2023 by Ruth P.
WOW! Contrary to the most recent review, Solene was AMAZING. I walked in confused on what it was Lip Lab exactly offered, and Solene took the time to walk me through the store and explain the process of making my own lip stick! I was in rush, so decided on booking an appointment on their website for the following week! I'm looking forward to my own personalized experience! Thank you Solene!
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November 2023 by Justine R.
Had SO much fun making my own lipstick at Lip Lab!! I absolutely loved the girl we worked with (unfortunately cannot remember her name) but she was so sweet, so funny, patient and helpful with us as we picked out our custom shades! Lip Lab is a really fun activity to do with friends or to take someone for a special birthday occasion. The finished product and the experience is well worth the cost, though it definitely is pricey! They will save your formula if you ever want to order it again. I loved that we could design our own logo to get printed on to the tube color of choice.
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November 2023 by CathyVictoria P.
The Bad: Our party of 5 arrived 15 minutes early. A young lady by the name of Solane (spelling? pronounced like So-lonnie) was working with a group of women. Rather than welcome us in and invite us to take a seat while waiting for our person/colorist to greet us, she asked us to leave and come back in 10 minutes. This was incredibly rude and unwelcoming! There was no reason we could not have occupied the empty seats at the bar -- the ones we ultimately sat in when our person/colorist did come out to greet us -- or at the very least sit at the seating area behind the bar, which was also vacant. Solane needs to get a personality and some training or re-training in basic courtesy and customer service skills! Her approach is unacceptable! The Good: Our person/colorist, Becca, was amazing! Friendly, enthusiastic, professional, helpful, patient, knowledgeable, silly, funny. She really made this a fun and enjoyable experience. Her energy matched ours and we vibed so well. We're so glad she was the one to assist us rather than that other chick. We were celebrating our niece/cousin's 30th birthday. She loved it and so did we all. A nice girly thing to do. I purchased two matte red lipsticks. They look and feel fantastic! So vibrant, soft and velvety. Becca knows her stuff and really captured the colors I wanted. You're the best, Becca! Thank you!
