-
April 2024 by Roberta Marie Munroe
Edited to add more 5 stars on Tuesday April 2, 2024If you’re lucky enough to have both Dr. Kim in the office as well as front of house rockstar, Sherif, your visit will be as impeccable as their service!**************I’ve been coming here for several years. I started with Dr. Kim herself, and yesterday saw Dr. Javadian (sp?) but everyone calls her Dr. J and she is pretty damn amazing. Wonderful service from reception to technicians to the doctors themselves. Highly recommend!
-
March 2024 by Nicole Wilkinson
Great location, great staff, and great selection. 10/10 would definitely recommend.
-
March 2024 by Daniel Brooks
Shareef and entire are great!
-
March 2024 by Rickey Robinson
Edwin was amazing and fixed my frames with care! The best? I definitely appreciate this LensCrafters.
-
March 2024 by Nikki
Absolutely do not choose this store if you expect any level of post-purchase support. I purchased contact lenses here, and over half of the lenses in one box for my left eye were defective, with torn edges making them impossible to wear. When I approached the store for a replacement, they outright refused to take responsibility, directing me instead to deal with the brand’s lengthy online support process. My initial choice of this store was for its convenience and proximity, as they handled the order and I simply picked it up. So why is it that they profit from the transaction, yet I’m left to deal with defective products on my own? If the store decides to stock a particular brand, it should also stand by its choice and support its customers, not just take their money while shrugging off post-sale obligations. It’s unacceptable to profit at both the brand’s and the customer’s expense while refusing to provide after-sales service.
-
March 2024 by Percell Dugger
Blanca from the Lens Crafters DTLA Mall was amazing. She listened to my needs and addressed my issues, in a timely and efficient manner. Give Blanca a raise!
-
March 2024 by jewel rand
Shareef was so helpful! He helped me with my emergency and fixed my glasses for me!!
-
March 2024 by Quentin Stratford
Came into get new pads for my nose piece and it was fast and friendly.
-
March 2024 by C. Maximilian Smith; Questionable Decisions
They so nice and helpful and always always always come through. 10/10 for sure
-
March 2024 by Ricky Benjamin
Awesome experience for my wife Latecya Franklin-Benjamin. Went for her yearly eye exam and relieved Awesome customer service from Mary Hiang (Eyewear Consultant). My wife will be back again next year for her yearly eye exam. PS Mary assisted my wife in getting some beautiful glasses for her birthday.Thanks again Mary, keep up the excellent work. God Bless Ricky and Latecya Benjamin
-
March 2024 by Angela K Thomas
Thank you Mary for your magic hands!!
-
March 2024 by Bonjeong Koo
Very nice customer service ????
-
March 2024 by JoVanna A. Esquivel
Mary was so helpful! Thanks again!
-
March 2024 by Miskiaky Jewelry
Absolutely terrible customer service. Some of these employees don’t even bother taking the extra step to assist you in the questions they may have because they may not know the answer. Instead of trying to find out by asking a manager. Staff is not knowledgable at all. Don’t even waste your time. Over priced and terrible quality!!
-
March 2024 by Reggie Love
Mary was a huge help getting my glasses fixed
