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May 2023 by Francisco Rendon
Costumer attention is great
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December 2022 by Joe M.
Northridge location is top-notch service with friendly staff and knowledgeable- worth the drive versus the Mission Hills location, I refuse to go to that location because of the female manager that is very arrogant makes me feel like an idiot every time I ask for something...I've explained to her that I am not a plumber I'm a do it yourself homeowner. I feel I should not have to explain myself to justify my lack of knowledge in plumbing... just so I can walk out of there with some dignity. Again Northridge location LARRY JOES is the best!
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December 2022 by Madelin C.
The lady in here is rude as can be. It's almost seems like she doesn't want female customers?? She didn't want to hear me out about my plumbing issue so I can buy a specific tool. She kept talking over me. So the guys were kind enough to help me, I will not be coming back because of the way she treated me. I just can't give money to a business who has an employee doing this. I ended up going to a different Larry and Joe's and they were very kind in there. Apparently they don't mind giving customer service. After all that is what makes their paycheck.
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December 2022 by Terry Tulak
Great selection and personal service that reminds you of days gone by. Three locations and all are excellent!
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July 2022 by Gummy B.
One of the female workers there was really rude and but the male worker who helped me out was really nice and helpful. Overall still got my product I needed just please fix your employees attitude:)
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June 2022 by Eric F.
I bought a tankless water heater from this place. The woman who works here put it in my car as I have a bad wrist currently. Found out it was too big and not what we needed. I went back to return it today and she claimed that the box was damaged and she didn't know if they could take it back. I literally DID NOT even remove it from my car, my contractor saw it and immediately told me it was too big! She then calls the GM over and he says I can take it back but it's going to be a 25% restocking fee. THEY NEVER INFORMED ME OF THIS WHEN I PURCHASED IT! He said it's on the receipt. I said I got the receipt after I bought it!!! That's how it works! He then said we are a business and need to make money. They seem desperate for money and by the looks of the interior might be going out of business soon. He lost a long term customer over him trying to pull 25% out of me. Gotta think big guys. This was petty on their part. They also might be desperate for funds? I know the economy isn't the best right now but man, I literally went back 12 hours after I bought it. Plus I kept everything else I bought!! Not like I returned everything, I still had spent money with them! Don't go here, they're not honest and working with desperate businesses can be tricky sometimes when they seem like they really need the money.
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May 2022 by Pete Crosley
Excellent service. I had no Idea what I needed for my shower head so I was told to go to Larry and joes. The employees were experts and knew exactly what I needed, thank you.
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May 2022 by henry hernandez jr.
These guys have everythung u need for all pkumming jobs u might get.i would visit them.they will take care of your every need.
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May 2022 by Esther D.
Fui a este lugar a comprar,un calenton de agua todo bien,cuando fui a cambiarlo por uno mas pequeño no tenian entonces pedi mi dinero wue eran 980.00 me regresaron 840.00 por devolverlo este lugar no se lo recomiendo a nadie ,mejor ir al HOMEDEPOT
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March 2022 by snap liquids
They have bad customer service. The lady behind the counter and the guy with the long hair are both very rude and seem to just hate what they do in life. Organize your shop and get some staff that cares because you will shut down with people like that running the store.
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January 2022 by Gerardo Z.
They are quick to sell you things but when it comes to returns, they are complete assholes about it. Purchased a few items the day before and attempted to return one of them the next day only to be told they would not issue a refund. Mind you there was nothing defective with the item, it was never opened and I had purchased it the day prior. I even pointed out that the item was not on the list of non-returnable items they have near their cash register. It didn't matter, the manager was rude and gave me some other BS excuse for not accepting the item. Unfortunately, I think people continue to come here because of a lack of alternatives. It is definitely not for their customer service or business practices, which leaves a lot to be desired. Save yourself the trouble, go somewhere else.
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November 2021 by Terry L.
I came today for some 4 inch irrigation plastic tubing that I use for shipping material to my customers. They are cheaper here that the other 2 very well known big box hardware stores. Much easier to get them out of the store and load up. Its 30 feet instead of 3000. Friendly employee who helped me get them and load them in my truck. Try to support local business.
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November 2021 by Sandy L.
I felt very discriminated as a female shopping here to pick up a part. I know what I'm doing and just needed a basic reducer. A blonde male with a pony tail just starred down at me while stepping in for their "manager"who also didn't want to help a female made eye contact and went out of their way to help males standing behind me. I complained to a female employee "jackie" who apologized and helped me instead. Trying to support local businesses but will just go to another plumbing store with decency and customer service.
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October 2021 by Kimber Neal
I have to say that I have been there 3 times in the last two weeks. They are knowledgeable, helpful, and polite. Sometimes I feel like I'm not taken seriously because I'm a chick. I don't feel this way at Larry & Joe's. I have been able to fix my dripping shower, install my new washer and dryer, and I'm fixing to pick up a thermocouple for my water heater. I'm grateful to have somewhere to serk answers other than Lowe's or Home Depot.
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September 2021 by Jay A.
These are are your guys! Everything from the advise they give and selection the other big brand stores can't provide. I love this place and to find out they have been a staple I. The area for Years. For all your emergencies and small needs these guys are the best for you. Awesome advise. You Can't beat that. Thank you for being here.
