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September 2024 by Jordan Ozair
The receptionist was rude as well, I don't know who the lady was, I was giving some information and asking about how we outsource some of our things and need some assistance like what would be best approach for it.. and if you guys can assist us in this matter for tax filling etc.. She responded, We're okay and hung up.
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May 2024 by Sarah C.
Aaron Rubenstein provides services way below the standard of care: lacks professionalism, does not provide phone consultations during tax season, sends condescending, disrespectful, and unhelpful email exchanges. When I ask valid questions, he responds with " do it yourself; I've already spent hours on this task." When I got penalized for not paying quarterly taxes, I highlighted that it was his responsibility to do his due diligence and communicate this to me wherein he responded that "it was no big deal. " This place is a literal joke. The whole entire operation is subpar and I would not recommend this service.
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April 2024 by alira masson
I recently used this online tax service and it was great. The website was easy to use and made doing my taxes less scary. They had really good help available when I needed it and gave me tips to get more money back. I'd tell anyone to use it for an easy way to do taxes.
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February 2024 by C.D. B.
I would absolutely advise against having Esther Eisenstein doing your taxes. My mother used her for many years because her office was convenient to where she lived. Sadly, I can remember many times that Esther made a mistake on my mom's tax returns, so they needed to be redone. Unfortunately, my mom was much too sweet and loyal to look for a more competent CPA, and so she stayed with her until she died. Beyond that, my brother and I were shocked to discover that he and I had very similar histories with her ourselves. My brother used her one year to do his taxes, and she assured him she would get him a really good return. He was young and didn't make much money, and she made him feel comfortable that she would do right by him, but would never give him a price for her services. Well... she did get him a refund of over $400, and guess what! She took the entire thing as her fee. He could have just paid $50 for a general tax service to do his taxes, and gotten the rest of the much-needed money back for himself. And she did the same exact thing to me. I was really struggling one year, trying to make ends meet by tutoring and selling things, and since it was the first year that I didn't have a W2, I wasn't sure how to file. She used the same approach with me that she did with my brother: She used the whole familiarity and family history thing to convince me that she would do right by me, but she refused to give me a fee. She would always just say "not much", so I (not unreasonably) assumed it would be maybe around $50. Well, I made less than $20K that year, and was struggling just to eat, and she wound up charging me $250. That was pretty much everything I had. Fast forward to years later: After our mom died, my brother and I had significant difficulty communicating with her. We would send detailed emails with bullet-pointed or numbered questions, and we'd get back a non-sensical sentence or two without any punctuation. We constantly had to try and interpret what she was trying to say or ask, because she doesn't appear to believe in punctuation or sentence structure. Then, when we wouldn't understand what she was asking for, she would get frustrated and blame us for not getting what she needs. Another HUGE red light was when I asked her to send me a link to ShareFile or some other secure uploading service, because I was uncomfortable emailing tax documents, and she had no idea what I was talking about. All these years as a CPA, and she didn't know about secure links! She just expected us to email sensitive documents back and forth, and had no concept of how utterly dangerous that is, and how vulnerable it makes her clients to ID theft. I would never recommend using her. Never. There are far too many CPAs and tax services in Los Angeles that are friendlier, literate, upfront about their fees, and not careless with their clients' taxes. I regret that she got as much money out of my family as she did over the years.
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January 2023 by Jamie Penn (Jamie Delphine)
Aaron Rubinstein is the GOAT.
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November 2022 by Sabrina
Aaron Rubenstein with LA Tax is fantastic. He really takes the time to explain things and help me better understand the tax process. He is also very reasonable in terms of fees. Highly recommend him.
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January 2022 by Devorah C.
I needed someone who was experienced with both entertainment industry corporations as well as personal income tax issues. Aaron Rubenstein was super helpful, knowledgeable and efficient. I highly recommend him and the team that supports them. When I needed a referral to other kinds of services he was also very willing to share his contacts. So, only good things to say about this company. Thanks!
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December 2021 by Sabrina Alonso
Aaron Rubenstein with LA Tax is fantastic. He really takes the time to explain things and help me better understand the tax process. He is also very reasonable in terms of fees. Highly recommend him.
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September 2021 by Carole W.
I have been using L A TAX - mainly Esther Eisenstein, her assistant, Nataliya since the 1990's. They are great. I travel a lot and am never in town when I should be. They always get my taxes done. And all the personal help is beyond words. Everyone in the office is like family. They simply could not be more helpful and I know I speak for many who never use Yelp since it feels to expose one to unwanted email. But, for them, I will post their praises! They are the best!!!!
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July 2021 by Sara R.
Been going here for years. Aaron Rubenstein is the best. Helps me truly understand and feel empowered with my taxes and finances. Has been so helpful and saves me money. Offered in-person or telephone services during Covid (but, I personally love doing my taxes from my home!) Highly recommend!
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December 2019 by George Collins
Very good I got what I needed
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August 2019 by Deb Brown
Great service, great people to work with, and I know they will carry on the great spirit of the company's founder.
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October 2018 by George Kendall
Friendly, knowledgeable and efficient. Wouldn't go anywhere else!
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September 2018 by Alex Abella
Service and knowledge--Scott's been doing my taxes since forever(20 yrs +) He's someone you can trust.
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February 2018 by Renee S.
I was a client of Scott Rubenstein's for more than 25 years. He was always available and I had been pleased with his work, though I thought he was overpriced considering he wasn't a CPA. Everything was ok until 3 years ago when Scott went MIA. We had open business tax issues which he was helping us with. It turns out he made huge mistakes and to this day I have never heard from him. When I finally went to a CPA, he had to re-do my 2013-2015 personal and business returns that Scott did. Being a long time xlient I was actually concerned something was wrong with Scott. My concern turned to anger when no one in his office was honest about why he didn't return calls or emails. He cost me huge amounts of money and to this day he's never called.
