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November 2023 by Mahmoud Saadeh
Great service
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August 2023 by Arturo Grajeda
If there was an option for ZERO stars I would choose it, 1.) No consistent hours, 2.) has completely lost multiple packages, 3) on the surface she seems nice, but underneath she is a typical rude and disrespectful woman, 4) Does not know how to take constructive criticism, 5) her attitude changed when she stopped wearing her hijab, 6) NEVER had one issue under previous ownership. STAY AWAY if your mail is important.
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June 2023 by help desk
Very dangerous place to do business. Confiscates your mail. You won’t get packages or mail until she decides. Very unprofessional. VERY SCARY.
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March 2023 by Chela Demuir-Cartier
It’s really sad that I can’t pick up my packages on a Saturday. This place was once really good. Now you’ll be lucky to get your mail. They come in when they want to. No standard hours. They need to hire a dependable person to work here. Unfortunately this is going to make me look elsewhere. We really enjoyed this place for several years.
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March 2023 by Henry Richter
Terrible Service, Hours are always wrong, VERY RUDE, DIRTY. Most 5 star reviews are fake, thats why its either 1 star or 5, none in middle, thats how you know.Homeless people hang inside sometimes as well so it can be threatening at night.Was a longtime customer before new management took over (middle eastern woman), she always has business closed, when I called and asked to get my mail and why hours where changed, she made it seem like i was the problem.Then she has audacity to raise price on me 100% more than I was paying.If you want to pay more for a service that you barely have access to your mail, and be talked down to, this is the place to go.I wish the old owner still ran this place, it used to good.
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February 2023 by Mik B.
I have been using LA Mailboxes and more for 10+ years. I have been very happy with their services as they provided a convenient location, an easy way to pay online and were always friendly when I went to retrieve my mail. It seems the father passed the business along to his daughter (?) Kadi (?) in the last few years and the customer service is non-existent or rude and hostile. I have unfortunately had several encounters with this lady where I am calm and polite and she escalates the conversation into an argument and power trip. No one answers the phone at this business, there is no way to leave a message and no response to emails - though you might get a random call one day from an angry woman demanding your keys or payment. Do yourself a favor - save the headache and use one of the many other mailboxes in LA.
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January 2023 by Jordan Destin
I've been receiving my mails and packages here for 10 years, never been disappointed, good follow ups and the clerk is always delightful. Thank you
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November 2022 by Neethi
No one is ever here. It's always locked saying will be back later and no one ever is.
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October 2022 by Henry nowakowski
This place is terrible. I spent 5 days trying to pick up a UPS package there. They were closed, not answering the phone, voicemail full, not replying to emails. Finally 5 days after the package claimed it was there the woman screamed foul language at me that "you don't know how many angry UPS customers I deal with". I never was angry with this person even though I should have been. Finally I find out that UPS never could deliver to them so the package was sent back to the sender today. I now get to wait another week or so for my package. Please check your UPS account and make sure this is NOT the Local Access Point your packages will be sent to.
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September 2022 by Helen G.
If you are looking for a good location for a mailbox this is in the center of it all! Kawther the owner is amazing great service and is always smiling and is super fast! Love that I found this place been a customer for 5yrs
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August 2022 by Ami H.
it says "be back soon" on the door but it's more than an hour away. not sure when they left but over an hour is not really "soon" and pretty long time to be gone during the business hours they states they are open....
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May 2022 by Elle Smith
I have been doing business with them for a long time the young lady that works there is amazing and very sweet.. she will go above and beyond to helpI look forward to having the best experience as always .... Thank you for your excellent service
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February 2022 by Jamal G.
This place has really went downhill since I opened a mail box here a few years ago. The original owners were nice and professional, unlike the new middle eastern lady the took over the business recently. The new owner is rude, unprofessional, and doesn't even show up to open the business half the time. There have been numerous occasion during the past year where I have shown up to pick up my mail and the locations was closed at 12, 1, 2:00, in the middle of the day. The store is dirty as can be and needs a serious deep cleaning. Theres clutter and junk all over the place and it smells like a dead body half the time. There would be times that I would go there to pay the bill and she wouldn't be there. Then when I would finally catch her and the bill was past due, she would want to charge me a late fee. How the hell are you gonna try to charge me a late fee when the reason the bill is past due is because you decided not to show up to work today. The owner has been constantly raising the prices month after month. I finally got tired of it and told her I would extend my box once more before having my mail transferred elsewhere and all of a sudden the price went up an additional $25. When I came to close my account and pick up my final pieces of mail she refused to give them to me and I had to get the police involved. This lady is horrible. I would definitely recommend taking your business elsewhere, like the UPS store. Don't waste your time or money here.
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January 2022 by Bruno G.
Best shipping experience of my life. They are so nice and fast. I recommend this place highly!
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December 2021 by Lauren Hill
Prompt & friendly service. Good pricing. They are a life saver for my mail and packages I can’t receive at home. Would recommend!!
