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June 2024 by Map Ranks
Amazing experience working with Erasmo and Coco. They are friendly, helpful, and have very good design sense to help you find the right look for your project! If you’re looking for high-quality affordable furniture look no further..
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May 2024 by Frank Composto
I worked with the salesman Rodrigo .
He was very knowledgeable and had a great demeanor ! He made sure everything I asked for was taken care of , it was a pleasure working with him !
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April 2024 by Andy Hubsch
Very pleased with the customer service provided by Oleg regarding my purchase. He was helpful in bringing the item to LA from Miami and kept me advised of the status along the way. After a tricky delivery from a 3rd party transport service did not initially go well, he assisted with the claim process and was easy to communicate with regarding follow-up. The replacement was delivered by their own delivery team and went smoothly. Oleg made what could have been a frustrating experience one that I don’t hesitate recommending the company for to others.
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April 2024 by Tom P.
Our family purchased a modern sofa here and Phillip who was our sales manager was so great in helping us out with the quote and the whole process. The delivery service was accurate to when they said they were arriving and on top of all this, we had a GREAT price on an ALREADY MARKED DOWN sofa! Highly recommended and I am keeping Phil's contact for future purchases. He is very direct and professional and that's what you want in any sales manager! 5 STARS FOR SURE!
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March 2024 by Mahsa F.
My wife and I are savvy shoppers, quality and price are extremely competitive in the age of internet and e-commerce. We can see any product in a virtual setting, HOWEVER what it lacks is human interaction, and that's where PHIL comes into the equation, a breath of fresh air. The primary reason we shopped at this location is Phil. He is attentive , knowledgeable, caring and sincere. We are going back for more items only trusting Phil. Thank you sir, you have gained our respect.
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March 2024 by Alex D.
Don't waste your time with this place, they sell the same piece of furniture to multiple people, then cancel yuour order 10 days later.
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March 2024 by Liana ..
I ordered a sectional sofa on January 9th, with the 2 week expected delivery. It was eventually delivered one month later, on February 9th. Note, that the delivery from LA to SF Bay area - a 6 hour drive, and I was charged $350.00. Five sections of my packaged sofa looked like they spent the long month I waited for them in a pile of dirt. I did suspect that the packaging did not protect the furniture and wanted to remove it immediately but the driver was not instructed to wait. Well... unfortunately I was right : my yellow chaise had black stains ... In addition, legs from the furniture were not delivered. Since February 9th I am going through a very slow e-mail exchange with the claims department, I'd call it "we do not care" department. My request to expedite the delivery of legs for my furniture has been satisfied (no, it is too early to smile ...) , legs were delivered but ... leg caps/protectors and screws attaching legs to furniture were missing and still not delivered even today - March 6th. My other request to replace or refund the stained section of my sofa started with the offer to send me a cleaning kit :) (smart!!) and evolved (as of today) into a "generous" ~ 30% refund offer for the heavily stained piece. The replacement was never even mentioned as an option by the claims department. To make this very sad and long story short: 2 month ago a paid a lot of money for the furniture I still can't use. If you value your time and do not want to waist it on a "ridiculous back and forth" with the lazy or very busy (not a good sign) "LAF claims department" avoid making any furniture purchases requiring delivery at the LAFurniture store!!!!
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March 2024 by Melanie P.
I liked the furniture. The delivery is so difficult and the people unprofessional. I won't buy from there again solely because of delivery problems.
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January 2024 by Miguel A. Covarrubias
Great looking furniture and service by Phil
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January 2024 by Den N.
My review is solely based on customer service. There are certain people who don't belong in customer service and there are some who were meant for the position. This one customer service guy (don't know his name) managed to ruin my day with his rude demeanor and unprofessionalism. Do yourself and others a favor and don't work in customer service!
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January 2024 by Agyapomah G.
LA furniture store has some of the best furniture in town. I bought 3 couches, a bed, dining set and art work from Phil. Phil is an amazing person with very good customer relations, he's an asset to the company and must get a raise. I'm very pleased with the quality of all the products I bought and I will definitely be going back to do more business with him. Thanks Phil
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January 2024 by Christina L.
I went into the LA store looking for a specific dresser that I saw online. Erasmo greeted me and was very friendly and helpful in being able to help me order the dresser. He was also able to price match the online sale pricing. He helped me check that there dresser was in fact in stock and could be delivered in a few days with white glove delivery which is exactly what we needed. He was also able to show me the delivery schedule for our area and I could choose a delivery date that worked best for us. Highly recommend working with Erasmo vs ordering online because he made everything super easy, answered our questions and provided great customer service.
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November 2023 by Glenn C.
My wife and I bought a glamourous curved white sofa for our living room. I thought it might be too much for our house but it looks incredible. The price was way less than it would have been at a high-end store. Our sales guy was Phil who made some good suggestions and was very helpful. The delivery was right on time. LA Furniture is the first place I will check out when I upgrade the family room.
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October 2023 by d. me
Mostly modern furniture but nice choices & prices.
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October 2023 by Dogwood Gables
After 10 years, my Dima Salotti President set is still as perfect as the day LA Furniture delivered!
