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August 2023 by Scott D.
If I could leave no stars I would. NEVER buy from this company. 3 weeks have gone by without receiving my order. When I reached out to figure out where it was I was met with an extremely rude response. I was sent both a UPS tracking number and a USPS tracking number, both which didn't work and had never actually been created. I've reached out multiple times now just trying to get clarity and have been ignored. Bummed because I was really excited to shop with them again.
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February 2023 by James Ruffin
Not what you think it is
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February 2023 by Nicole S.
Do not purchase from this company. I ordered a top and some sweatpants, when they arrived the sweatpants had two completely different sized legs. One leg was over 2 inches longer than the other. Customer service was very short and unprofessional when I reached out. I sent the sweatpants back and received a confirmation that LA Apparel had received them and that my money was refunded back to my credit card. The refund never showed up on my card and LA Apparel wouldn't respond to my emails after that so I disputed the charge with my credit card. LA Apparel then lied to my credit card company and sent fake documents saying they had refunded me for both the top and sweatpants via a gift card (they did not). I've tried emailing them several times again and they still won't respond and when I tried logging into my account on their website it says it doesn't exist now. Super shady company!My partner has ordered from here a couple times as well and every single time there is some major sewing defect. He's received tshirts with the wrong collars sewn on, a hoodie that was supposed to be all gray but had one black panel, and pants that were covered in loose threads. Customer service never apologizes and always asks us to send photo proof before we can return as if they don't constantly send out defective items. We will never be purchasing from here again.
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January 2023 by Ashley B.
beware of this company. their founder is a creep involved in many sexual assault suits and their employees are scammers. avoid walker van zandt at all costs! he stole over $10k from my company on an apparel collection project we hired him for and has absolutely ghosted us, the legal team, and everyone who has reached out to get the money back. we paid him to make a collection and when he never made it, he just ghosted and didn't pay it back. stay away from these people, stay away from walker's fake "company" just dont. creeps. boycott!
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December 2022 by Reyna R.
this company never sent me a receipt with a tracking number , UPS supposedly damaged my package. I sent emails to their support team about my packing being missing and they claim UPS couldn't get inside of my building to deliver the package. UPS is inside of my building all of the time so I don't understand how that is possible. my emails have been left on read repeatedly. This company then gave me a tracking number over a month later and told me on IG to pick it up at my local UPS, when I arrived UPS informed me that it was returned to them by someone named Veronica? I've asked for a refund and I never received it. I basically paid for a damaged product that was never delivered to my apartment and denied a refund. These people are THE WORST. DON'T BUY FROM THEM.
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September 2022 by Blue Jorgenson
This is NOT AN ACTUAL LA APPAREL.
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July 2022 by Jerry Rogers
quality stuff here
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July 2022 by Camp Ari
Brilliant concept and wonderful hard wearing long lasting clothing.
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June 2022 by Hillary Simone
This is NOT Los Angeles Apparel, to be clear.
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May 2022 by Info info
Long term good, honest, quality service company. Clients and production are their top-tier always ordering i advance with quick turnarounds. We are happy to do business with them.
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April 2022 by Katerina I.
My package was lost. After reading the reviews here, I was very disappointed. But I still contacted Customer Service. They were very polite to me (although I was not very polite at first, as I was very upset about the lost package)). However, Customer Service did its best to resolve my issue. They always responded on time, according to the deadlines. In the end, I received my order, which I am very pleased with. Thanks again!
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March 2022 by Aghogho B.
What on earth kind of business has no phone number to contact customer service? I searched the internet high and low and found nothing. The number listed on here and on google is not in service. This is a terrible business practice. Their return policy says you have to return within 7 days. I've been trying for that long to get someone on the phone to send me a return shipping label. I called, emailed and even used their chat bot on the website. No response. This is a scam designed to trap people into not returning their items. I bought from here because they were made in USA, but I've had much better service from companies not made in USA. Never again.
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September 2021 by Otis Lowe
This location receives a five-star satisfaction rating. I'll never forget to tell all of my friends and family about your apparel store!
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April 2021 by Rachel Cook
I arrived at 4:50, yes I know they close at 5, but she was closed. I knew the EXACT items I needed because I was here a week ago and spent over $200. She refused my business and closed early.
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February 2021 by Karen S.
This company has the worst customer service and are exceptionally rude. I spoke with Jennifer and she was nasty, condescending and refused to assist me in resolving the shipping issue with my order. I ordered a pair of sweat pants and paid extra for expedited shipment because I was leaving the state within five days and not returning. The order was sent through Fed Ex and had a delivery date of February 15, it was not delivered on the 15, and the tracking message changed from the 15, to no projected delivery date. I called LA apparel and explained the situation. They could have cared less. Basically they blew me off. LA Apparel wouldn't even try to resolve by calling Fed Ex. LA Apparel was the shipper and only they could change the delivery address to my new address. I even called Fed Ex and had them on the line to speak with LA Apparel but LA Apparel refused to give Fed Ex the shipping number so the order could be shipped to my new location. I had ordered over $250 in clothing after my initial order to be sent to my new address. My new order has been sent out and as soon as I receive it I won't be able to send it back fast enough. Now that I know that this company does not care about their customers I will have nothing more to do with them. This small company is burning their bridges fast. A small independent company should be trying to gain customers and their loyalty instead LA Apparel chooses to take your money and the sale ends there. I work in fashion and I won't think twice about sharing my experience with my colleagues. I will never use their brand in a shoot or still'life and certainly never publicize their company. Customers beware. LA Apparel is not a company you want to support.
