-
January 2024 by Jeanette M.
What can I say about this credit union ? I can say a lot. I appreciate the excellent customer service I get from all of the ladies and gentlemen there . You never know what someone is going through. I went up there yesterday, and Raul helped me out like always . If we can find more Rauls in this world, this world would be a better place . He is very patient with everyone . I sometimes have to wait. I see him help older people. He always takes care of them. I hope you make Manager one day it would be well deserved . Thanks kinecta
-
September 2023 by Davionn Tolbert
First Off I Want to Say Thank You To Kiara Bent Very Satisfied With The Services...Fast and Protestant 5 Stars From Me! ? Highly recommend ?
-
July 2023 by interproduction
Thank you very much for the very high level of customer service I encountered at the Kinecta office. I am personally very grateful to Ruth Alvarado who fixed everything I wanted within minutes. The speed, professionalism and very importantly the personalized attention to me impressed me and I am now very glad I got to know this place and this manager. Very great, friendly, fast and high quality. Thank you Ruth, thank you to the whole team!
-
July 2023 by Karen and javier Tumasyan and Munoz
I wanted to say thank you to two awesome people Denise and Raul .I do appreciate the special help every time I come in. I have to say one thing this is t my favorite branch I been to others but this one just has the best customer service and they stand out i only have seen there . They always update me about house alone and car loans. There need to be more people like this working customers service
-
June 2023 by Karen T.
What can I say about my favorite bank? Everything I love there customer service, that's why I have been with them for so long . Special thanks to Raul and Denise for always going out there way for me . There are two other that are nice caridad and Ruth that will greet you with a smile . Today I went in and Denise and Raul help me out and I want to say thank you and they need more people like this in customer service they will go out there way for you thank you kinecta
-
June 2023 by Lizeth Torres
Denise Toro was very attentive, respectful, knowledgeable, and overall a great person. I had a great experience working with her and without a doubt would recommend her!
-
May 2023 by Tom B.
I don't go often. The customer service representatives are very professional but there are other things that need attention and they are limited in what they can do, yet have to be the "middle man" for everything. The last two times the 24 hour access door was not working. That should be fixed promptly. The ATM machine was malfunctioning. There has to be a faster way to address problems when they arise. Outside of this, communication by phone (corporate) is frustrating.
-
April 2023 by Ibrahim Nazir
My family and I have been members of Kinecta and used this branch for many years now. All I can say is that the customer service here is amazing. They have helped us any questions we have whether they be about investments, business accounts, or simply opening an personal account. We have always received great service and have been given answers to any questions asap and if they were not able to give the answer at that moment given us other connections or a quick response to our questions.
-
February 2023 by Peter Stewart
People there are very helpful
-
November 2022 by Fortune U.
Great experience. Ruth is very professional, helpful and patient !!! Highly recommended 10/10
-
November 2022 by Yolanda C.
I just drove 45 minutes in traffic to come to this location after leaving the Santa Monica location. The service in SM is horrible . I just arrived and always feel very welcomed . It's crowded today , but the manager is assisting the customers.Special thanks to Ruth. She's amazing and always guaranteed excellent service . They even offer coffee, tea and chocolate!
-
October 2022 by Mitra R.
I recently opened an account at Kinecta's Westchester branch. It is rare these days to encounter customer service of this caliber. Ruth Alvarado is extremely professional, compassionate and knowledgeable about the process of opening an account and the auto loan application process. She walked me through the application and I got approved right away for a great rate. Ruth patiently took care of the details and made the process seamless. The staff treated everyone who walked in warmly, like family, and every client was genuinely happy to be there. I couldn't be more pleased about joining Kinecta and look forward to a long partnership.
-
October 2022 by Emil Y.
This bank is the best! The staff is very friendly, patient and understanding with handling my finances and anything unexpected that may come up in my life. Cary especially gave me an amazing 10/10 star service. I presented an un-ideal predicament I was in to her, and she attentively walked me through a solution that made sense. I will be back!
-
October 2022 by Michael Adams
Wescom had steered me in the direction of Kinecta for a business account for my new LLC. Ruth and the crew were extremely polite, and helped me set things up in a timely and professional manner.
-
September 2022 by David H.
"Banking Done Different" doesn't describe how refreshingly different Kinecta truly is. Kiara assisted me with my checking account and treated me such respect and kindness that I didn't feel like I was in a financial institution. I'm just getting back on my feet financially, and I'm a new member. But Kiara made me feel like she had my back no matter who much money I had in my account. What really hit home is that I was with my son and he had a chance to witness what it feels like when people treat you with respect and kindness. Thank you Kiara and the whole team at the Westchester Kinecta Branch. I'm truly grateful.
