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March 2024 by Miles Lasee
“we close at 11 something” -
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March 2024 by Vivien Túri
Horribly long que, only one monitor is avaliable to take an order. Staff do not take orders at all. There is around 2 options of food to choose from. The food is absolutely disgusting, chicken probably cooked ages ago, dried out, fries soaked in oil, and the whole burger tasted "rotten". It was a total waste of money and time.
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March 2024 by 김경덕
25 mins waiting and didn't get food.
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March 2024 by Eigthmark
Don't order here, you just get fried chicken skin and even if it was real chicken the rest was horrible
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February 2024 by James Smith
Rude black lady at the counter, also was on her phone a lot being rude to everyone. Missed my order.
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February 2024 by Sylvia
Already told the clerk to order from the machineBut the machine didn’t give a receiptAnd it’s confirmed that the payment has been deductedThe clerk ignored him completelyBad attitude
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February 2024 by Kerrie-Anne “Kazzie” White
I have worked at KFC restaurant's in Australia for several years, i have never purchased such poor quality food from KFC before, the Hot Chips (or Fries as the American's call them) where over cooked and from the taste the oil was way past the change by date as well, the chicken tenders where 20% meat and the rest was not, 80% of the meal was thrown out
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January 2024 by P M
There was only one person working at the counter, who was clearly over capacity and wouldn't answer any questions I had. I ordered a combo (chicken, potatoes, drink, and biscuits in the picture above the counter), but it didn't come with biscuits, so when I asked about it, all they said was "That's all!" so I gave up. (I still wonder why it was in the photo if it didn't come with biscuits.)Kid-friendliness: I used it for transit, so I was disappointed that it gave my child a bad impression that America was scary.
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January 2024 by Hugh J
I worked at this KFC in LAX. The worst job ever. I can explain why everything is so horrible at this KFC.This KFC franchise is operated by HMSHost. The general manager of this KFC is also responsible for Panda Express as well. The general manager and assistant manager are both lazy, incompetent, inept, and incredibly greedy to maximize their quarterly bonus. Management intentionally refuses to staff KFC in order to save money on the labor budget, therefore profoundly increasing their bonus money. KFC needs at least 6 more employees on top of few employees that work at this franchise to cope with the high volume of customers. The managers refuse to work past 3pm and don't work weekends, don't come in on their days off.The managers both refuse to work at KFC and spend their entire shift working at Panda Express with 12 other employees, leaving the 2 or 3 KFC employees to handle everything on their own. It's chaos.The kiosks are often turned off because the one or two employees in the back cannot keep up with the high volume of tickets. If all theosks are on and used to place orders, we get over 200 tickets an hour. One or two employee's cannot handle that volume. This explains why ticket times are 40 minutes. We need 4 workers in the back to handle 200 tickets an hour. High ticket volume and 1 or 2 cooks is the reason why when you get your order, the fries are thrown in the box with the tenders.The tenders are from Tyson and not KFC. KFC sandwiches should have two tenders. There is no chicken patties. Most of kitchen equipment is not functionimg properly, so dont be surprised if your mash potatoes/gravy/corn/bread buns is cold and the mayo and lettuce is warm. Management refuses to fix/replace broken equipment in order to maximize their bonus money.Not enough employees to make fried chicken, the equipment is there , not the employees . So, no fried chicken. You can thank management for that.Also there is not enough employees to change out the fryer oil everyday, so if your french fries or tenders have black flakes all over them, it's not pepper, it's burned food particles.The bread buns, cheese, mayo, bacon are generic products and not KFC brand. Only the mash potatoes(powder), gravy(powder) and corn (frozen), biscuits(frozen) are KFC. French fries are 50% of the time KFC brand and 50% of the the off brand fries. So your order is not 100% KFC approved products. You are being ripped off.The managers are so desperate to increase their bonus, they got rid of Pepsi and went with Coke who offered cheaper prices. But drink prices didn't go down.The main problem at this KFC is greedy, lazy, incompetent and inept general manager and assistant manager.The managers and HMSHost is trashing KFC's brand. KFC needs to close this location.
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January 2024 by Tracey Harkness
Bad attitude of staff and missing items - food tasty but looks thrown into the
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January 2024 by Nimesh Singh
Such slow service took almost 40 minutes between ordering and eating.
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January 2024 by Ka Na
Terrible service, the staff is very rude, especially an employee who comes from Ensenada Mexico. This person insulted and spoke badly to me and another customer. You can tell he hates his job. I would never go back to a KFC.
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January 2024 by Chris Ochoa
The blandest chicken sandwich, then again I haven’t had KFC in 15+ years soo maybe things changed?
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January 2024 by niparak workshop
No again !
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January 2024 by Luis Guillermo Barragan
Terrible service! Almost an hour wait for a combo meal, unfriendly staff at gate is unable to explain why it takes so long to serve the