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January 2024 by Ismael Castaneda
Excellent service
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November 2023 by Aaron Cohen
Huge place with a lot of services offered. It can be busy, for sure, but the line to check in is quick. Plus they have the kiosks, assuming you can check in that way (depends on what you're there for, I think). Feels like a mall, but for medical services.
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June 2023 by REYBO CHANNEL
Staff have compassion. Pharmacy is fast to serve , waiting time is at minimum. Staff assists each other to minimize long lines. Good teamwork !
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June 2023 by REBO ARCELO
Staff have compassion. Pharmacy is fast to serve , waiting time is at minimum. Staff assists each other to minimize long lines. Good teamwork !
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May 2023 by Maria Aguilar
I have been attending this Kaiser for 6 years now and I have been loving my experience. They have excellent customer service. The doctors who have attended me and my family are very attentive.
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May 2023 by Alex Silva
Better off going to the Roybal county clinic down the street really seen the decline in quality in the last few years.
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February 2023 by Armando Broncas
The good part of this place is free parking n down the street of my house
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February 2023 by Dora Toledo
Love this pharmacy very nice and fast service
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February 2023 by Christie L.
Came to get my COVID Booster back in January 2023, I can say that it is very organized. Nurse staff very attentive. I was very nervous to receive my booster but nurse Yolanda made me feel very at ease. She explained to me the care instructions in which I did not get instructions on my previous booster. Staff is very polite. Thank you.
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January 2023 by Louise Ramirez
There is a medication that my 8 year needs, on a monthly basis I have to refill the prescription, Kaiser does not allow me to order or fill in the prescription until the very last dose of medication is gone,, but the problem is, NO Kaiser pharmacy ever has it in stock, they always “have to special order it”,, and my daughter goes without her medication for 5-10 days,, I’m still in disbelief,, I’ve filed a grievance but nothings changed. I’ve spoke to several Kaiser pharmacy pharmacist who all state they can not order before?!?!? They can not have it in stock knowing my daughter needs this medication?!? Why not?! It’s a medical necessity and Kaiser is withholding the medication?!
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January 2023 by Diana F.
I had a great experience, found parking quickly, was called right on time. The doctor was fantastic, Dr. Rezvani was super attentive, asked questions and listened to my symptoms, and addressed all of my concerns.I normally go to the Sunset medical center, and only went to the East LA center because of the lack of appointments at the Sunset center. I would absolutely go back to Dr. Rezvani. Also, can someone please get her a new chair???
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December 2022 by Maria D.
I have been with Kaiser for most of my life and I have always checked in for lab at reception as we should. Tonight, I came to do so and I never heard that their system "is waiting to download" and "it must be because your chart is most likely big!" Like really Kaiser? What is happening to the Kaiser system? Seems like it's getting worse as the years pass.Then I go to the lab and ask for a butterfly needle because I have to draw my labs so often that I just dislike needles and noncompliant because the pain of needles are discouraging. I felt so uncomfortable to ask again but for the first time, the tech says they are not able to do that. So they drew my blood with a huge needle. Bad customer service. I don't know if it's just this Kaiser but they are not so friendly nor approachable. I will never return here again even though Kaiser called me 20 times to draw my blood.
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December 2022 by Victor Cruz
I went to Vision Essentials to try on new glasses. The young lady who assisted me was happy and very helpful.
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November 2022 by Irene W.
Preface: This review is in no way a reflection of the kind nurse who had nothing working in her favor today. This review is solely for the logistical shortcomings of the COVID drive-up testing area.Issue #1: There is a lack of signage. Unlike the other Kaiser facilities that have signs directing you to the COVID drive-up testing area, this one really leaves you with nothin'. Dog dad had kindly offered to drive me, so we entered the main parking lot, only to discover it was the wrong parking lot. If you are going to this facility for testing, go to the second parking lot entrance (it's a smaller offshoot of the main lot) where there is a little parking attendant booth/guard shack and make a right to enter. The gate arm is disabled to allow for easy entrance and exit, so you pull in to line-up by the little outdoor "office" (it's under a tent).Issue #2 (interdependency of Issue #1): There are not only cars for the drive-up testing, there are also people. One person parked at the hazard cones, which were placed to block off the entrance from the main parking lot to this smaller parking lot, and walked over to cut the line of cars already parked and waiting.Issue #3: There is only ONE nurse. Through no fault of her own, this nurse was left by herself during the lunch hour, where we witnessed at least four people pile into this "line" (we were there for about 20 minutes). I'm assuming it probably isn't the best time to be alone.Issue #4: The little "office" didn't have enough space for this nurse (or any human being) to efficiently dispense the PCR tests without having to walk back and forth between the cars (or people), the office where the computer is located, the table outside the office with the PCR materials, and back to your car. Someone should really revisit the process walk-through for this facility, since most of the other Kaisers try to make the drive-up process as efficient as possible. Maybe some shelving in the office for the PCR materials, so whoever is holdin' down the fort only needs to get the medical record number from the patient, walk into the office to print the label, grab the correct PCR test materials in front of them or to the left side of them, and deliver it back to the patient at their car. Issue #5: The computer. I don't know what was malfunctioning, but there was clearly something holding up the process for the nurse, because another member of the hospital staff came by to check on the issue, and there was no resolution (or at least it didn't seem like they found a good one).Issue #6 (noted by dog dad): The electrical wiring to the "office" was too taunt and could potentially be a hazard for vehicles running into it (it was lifting into the air, wasn't completely covered/flat on the ground, nor were there any cones to warn drivers/passersby).I think the nurse was doing the best with the cards she was dealt for the day, but that was a horrid 20 minutes of watching her struggle. Please take some time to evaluate your peak hours for drive-up testing and staff your location accordingly to reduce the stress on your employees and patients.
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November 2022 by Beep B.
I don't know what has happen their services has gone down since covid. I don't get follow ups. I have to keep calling to get things done. I get half a** answers or no reply. Went to the pharmacy at sunset that's open 24hrs the clerk was rude and impatient. Impatient with elderly that came in asking for assistance. Im waiting to get procedure after that I'm consider switching to another provider.
