11AM - 7PM
13101 Washington Blvd #241, Los Angeles“I've been working with Jen for about a year now and know I'm in good hands. She's guided me through a few different situations so far. I really appreciate that she gives advice in a warm and supportive way; it's clear that she truly cares about her clients.”
“There is a branch closer to where I live, but some of the employees from that branch moved to this one years ago, and whenever I used this branch they all greeted me in such a friendly way, which was definitely appreciated. When the other local branch where we had our safety deposit box closed and relocated here, there was an even greater incentive to bank at this location when we need something 'in person' vs. online. Every past encounter with tellers, security or customer service agents has been stellar -- extremely friendly, courteous, professional and so helpful. Drive up hours are also a plus. I have to agree with Jay about the slippery floors when it rains, but that is a minor complaint, easily remedied!”
“I don't usually take time to write reviews but the exceptional service that Maristel Vasco, the Relationship Manager VP Long Beach branch has definitely went above and beyond her job description, she had closely followed up on my application, answers phone calls, emails and any client inquiry efficiently and speedily. She take time to answer questions and able to multi task to be able to deliver results not just in time but even ahead of due dates. The process of my refinance was not smooth sailing but Ms. Vasco's service recovery has really made me relax during the process. Ms. Maristel Vasco is a true gem in your company. Kudos to CNB for having a highly competent relationship manager.”
“I'm so HAPPY that I don't have to drive to Beverly Hills to get this type of banking. Customer service is EXCELLENT !!!! Yes I did open an account with City National Bank 3739 S. Crenshaw Blvd. in Los Angeles, Ca 90016. I was in banking for over 20 years & I know when a bank's priority is the CUSTOMER . You don't feel rush when you are at the bank, they take the time that is need to help you. Peter Jackson Vice President Branch Manager & the his staff all very professional, knowledgeable & great listeners. Welcome to the neighborhood City National Bank !!!”
“Excellent bank. Great location, in a very nice building . Cristina was a very nice and personable banker. She made me feel right at home. Charles Schwab doesn't use every opportunity to discredit other banking systems - although they have plenty of room to. The only reason why I did not rate them a perfect 5 star score, is because the male receptionist was very rude. Customer service is not his strength. His comments were short, snappy and trite. He should not be the face of Charles Schwab at 3rd & Grand. Hopefully it was just a bad day, or his time of the month. Otherwise, bank away! :)”
8:30AM - 5PM
1900 Avenue of the Stars Ste 101, Los Angeles“We use an amazing money management firm and they like using Interactive Brokers, but we forced them to move to the Schwab platform.The ease and convenience and the just plain AMAZING and expedient customer service we receive from our local branch office in Seal Beach, CA, by Jazzmin Mancilla. Time and time again I have something to drop off for someone, or we need to get a new account funded to meet someone's time management at tax time challenges.Sometimes its easy stuffToday it was more complicated.No matter, Jazzmin knows what to do, equips you with the necessary follow-up, and does it all with both core competence, a breadth of knowledge, and is simply a pleasure PLEASURE to work with there.Sorry Interactive Brokers. You don't have Jazzmin Mancilla. Thank you again for making everything better for people we care about. We appreciate you.”
8:30AM - 5PM
2000 Avenue of the Stars Suite A-50, Los Angeles9:30 AM - 4:00 PM
13400 Washington Blvd, Los Angeles“Today I had an urgent issue with my account at Wells Fargo Marina North. The manager was out toLunch so one of the tellers, Sean F. offered to help. It became a long process because I had to speak to customer service at a different phone number and then they asked to speak to him as well. It took a long time to resolve but Sean was so nice and helpful, I really appreciated him. I wish all people providing service would be as considerate and helpful. Thank you Sean.Marsha R.”
“RVW Wealth are the best in the business. Their entire focus is geared toward the long term financial well being of each and every client. They will build a portfolio that is right for you, based on your financial needs and goals. Highly recommended!”