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February 2024 by Mallory G.
Horrible customer service. Ran my credit 3 TIMES without my acknowledgment. Do not recommend at all. They only told me they were gonna run my credit once. Also had to keep reaching out to them to see the status of things. Worst experience I've ever had at a dealership. Wish I can leave 0 stars.
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December 2023 by Cali Greene T.
Don't take your vehicle to this location for service if you don't have to. Customer service is sub par, the technicians more than likely are novices. They need to get it together but that's probably unlikely.
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December 2023 by Kevin A.
I honestly always took my car in for oil changes brake changes filter changes, and never really had too much of a problem I may have waited a few hours extra but at the time I didn't mind until I started to get smoke out of my exhaust on my Infiniti Q 50 and every time I took it in I would tell them to check if I had warranty for my turbos, and I got specifically shown and told by a girl named Tiffany I believe that was her name That I did not have any warranty and I was below 55,000 miles and I was recommended by someone to go to Glendale Infiniti and I took it there to see if they could solve the issue and I told the guy to check if I had warranty and he told me I did And it had just expired at 60,000 miles when I had 61,000 miles so I was lied to and I had to pay out-of-pocket when it should've been fully covered by warranty. I do not have this type of money I had to take out two credit cards to be able to pay for the Turbo change.
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November 2023 by Dawon D.
I took my car in for a routine oil change once I got there the service guy start showing me a app on his phone which he says shows the camera filming you coming in and it can tell you everything that's wrong with your car from this xray camera which seemed strange. He then proceeds to tell me about all the ligaments and air filters and all this other stuff that had to be done, I declined because I had somewhere to be so I then asked about my oil change he told me since it was close to lunch time it will take awhile to finish I then said naw I'm good but can I get a print out of all the work I needed done on this new vehicle lol he then lied and said oh I can't give you that printout unless I paid the $1,300 which was bogus and a lie. So I later took my vehicle to another infiniti dealership and told them everything this dealership told me they laughed and said that's false we would have to do a physical inspection and then we can tell you exactly what's wrong. After I picked up my vehicle from the oil change the service man said everything looked good no problems so the fact that he lied rubbed me the wrong way. I would say beware of this dealership and make sure you are aware of these scams they are pulling off. I'm just glad I got a second opinion if not I would of been out of $1,300 !!!!!
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June 2023 by C B.
I would like to express my sincere appreciation for Pamela at INFINITI of Downtown LA. Her dedication and attentiveness to our needs were truly remarkable. She invested time in understanding our preferences and engaged in thoughtful discussions with her manager to provide us with a wide range of options. Throughout the process, she patiently addressed all of our inquiries and presented solutions for various scenarios. Pamela's exceptional client services and her exemplary representation of the company played a significant role in our decision to make a purchase through her. I wholeheartedly recommend this outstanding sales consultant to anyone in search of a car. She is truly a gem among professionals in her field.
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April 2023 by Holman M.
Shorthand: don't come. They don't have what you need, nor do they respect you. I am at a loss for words at the lack of customer service and blatant disrespect for the time and patience that this dealership has for its customers. I have spoken with this dealership multiple times, and let them know that I am a cash buyer to hopefully motivate and expedite the purchase of a new car. On the specific occasion that inspired this review, I called ahead of time to let them know the model, color, and class of car I wanted. They guaranteed me that they had it in stock or could easily get it from a nearby dealership on the same day before I left. Upon arriving I was told by the manager, Fernando, that they do not keep any AWD at this location, nor can they get any in inventory until possibly July, but that this was not guaranteed either. He then proceeded to try to sell me a different color car and a different class. If the manager is willing to lie, bait and switch, and waste my time coming down there, I have nothing left to say. I walked out. This is a management issue, and I truly hope the owner sees this review and others like it. I may visit again if I ever see an "under new management" sign. Until then, you've lost business and I'll be sure to let my friends know.
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March 2023 by Sifuriano Cedillo
This dealership is no good tk my car for more on 2 months and is missing my registration and sunglasses cost me 600 dollars and no body responds o solution my problem very disappointed
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February 2023 by Elizabeth B.
1) they don't honor appointments on Saturdays. Yet the website allows you to schedule an appointment. I got there at 6:50 am for a 7 am appointment. I had to wait over an hour to even check in. 2) I was told twice by two different people they would call me to give me an estimate on an additional service. They never called me. The third person told me I would get the estimate at the end of my visit because that is how they usually do things. If that is how they do things perhaps all their employees should have a consistent message. 3) I walked into the office and one person was busy with a customer. Three others chatted among themselves. I waited 5 minutes and no one addressed. Finally I asked if someone could help me or if I had to wait for my original service provider. They looked at each other and one then asked me who my service provider was and called him over the speaker. Interestingly another worker appeared and immediately addressed the person who came in after me and helped her right away. She too was checking in the status of her car 4) they did my brakes, oil change and full car inspection. They hadn't noticed the bust headlight I til I asked about it. Love my car but the service here leaves a lot to be desired.
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January 2023 by Debbie K.
Got an email offer to buy 2019 BMW X3. I had ordered a new car and wanted the best money for an extremely well kept car. The company representative sent a form which evaluated the features, mileage via edmunds.com, I also sent photos. I arrived at the dealership only to be offered a BATE AND SWITCH. NOT only did they not offer in the range of their own quote, they offered under. The car is in stellear shape as proved when my BWM dealer gave me within the range of "good". Complete waste of time. They do not tell the truth. Avoid this location.
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December 2022 by Kimberly B.
Amazing customer service from Tiffany, the service advisor. It's Christmas Eve, and my car needed an oil change. I called the dealership, and Tiffany answered the phone for me with the happiest, pleasant voice. She told me to bring my car in, and she would take care of the oil change. She was so professional and happy to help me and my family with our oil change on Christmas Eve . Thank you Tiffany if u didn't know, u made my day.
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August 2022 by A P.
Took my Q50 in to get DCU reconfigured due to a factory Reset. And they told me that it couldn't be done and that I had to replace my AV head unit in order to fix my issue, Which they told me would cost about $5000. I took it to the Glendale Infiniti Dealership and they fixed my issue and washed my Car within an hour. Really Disappointed that the closest Infiniti Dealership (DTLA) was not reliable and very unhelpful.
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August 2022 by Z A.
Next experience: Have had my car for about three months now and still no license plates. Reached out to the dealer to see what was going on and get this response back (see photo calling me a B*tch). Very interesting response to see a salesman communicate this way back when your trying to figure out why you haven't received your cars plates yet. Do yourself the favor and save yourself the headache and insults, don't shop hear. If they have a car you want, ask another dealer to inquire about it instead of going through this dealer that truly has no respect for their customers and will blame their customers for their own mistakes.
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May 2022 by YouGoGlenCoco O.
I have personally been through many dealerships throughout the years and I can honestly say that Infiniti of DTLA is hands down the best one. They are small, yes. However, they are new and will expand. Our sales consultant, Javier Valencia, was top of the line. He was incredibly professional, thorough, patient, friendly, and most importantly, honest. This was also the quickest and painless car purchasing experience and we walked out of there extremely pleased. The finance manager also took us through the process very quickly. Truthfully, I can't say enough great things. Javier and the team earned a customer for life. Thank you!
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May 2022 by Michael M.
Brought my car in on Saturday and despite being very busy, they offered really great and pleasurable customer service. They fixed my car quickly, at a fair price and it was an overall easy process. I especially liked working with Tiffany, she was a huge help and really sweet
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March 2022 by John D.
I had an unfortunate experience the first time I came in but Lance Sobczak reached out personally and made it right. My initial experience was chaotic and some things were missed on my standard mileage service. Lance saw my review and reached out, offering to do a full reinspection, oil change, the whole 9 yards. He also gave me a dealer car so I wouldn't have to spend money on uber. While my first experience left something to be desired, I whole heartedly appreciate Lance's exceptional customer service. Thanks again Lance.
