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February 2022 by K A.
Absolutely Poor Customer Service I scheduled an appointment with H&R Block on Olympic in DTLA as it's in my neighborhood and offered me great service the year prior. Unfortunately, the gentleman who prepared my 2020 taxes was unavailable so I opted to schedule with another tax professional in the office. I scheduled the appointment over 24 hours prior to the appointment time and arranged time off from work to walk over and get my taxes done. I arrived to the office 15 minutes early and was immediately confronted in a rude tone "You! You have an appointment?" by one of the tax preparers. I told him yes and he asked, "with who?" Again, in a rude tone. I told him my tax prepares name and he says "She's busy, you'll need to come back." I told him it's fine, but I asked kindly "May I use your copy machine to print a few tax forms?" He replies, yet again, in a rude tone "we don't offer printing services here." I didn't want to have a situation with this guy, so I walked to Fedex to print my docs. Printed my documents and returned to the office right at my appointment time. The receptionist checked me in and told me to wait a second. She went to the back and spoke to the same guy who was now sitting in his cubicle. He tells her in a load and rude tone "I don't have time for him" tell him to leave his stuff and someone else will call him. For me, this was the last straw and I told him, in my loud tone, that he didn't have to be an a****** and he could've told me that when I first walked in. I said a few more things to him out of anger. I then apologize to the receptionist and let her know my anger isn't directed towards her, then I left. I don't know where the lady went who was suppose to do my taxes and I don't know what was up with this guys unprofessional attitude. But none of this is the way to handle a customer, especially one with an appointment. Absolutely disrespectful and a waste of my time. My advice to you, do your taxes yourself or find someone else to do it. Just stay clear of this office.
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June 2021 by Peggy H.
Excuse previous typos - was not able to edit for some reason. Received a reply from Sara N. - tried to call the customer service number she provided- on hold way too long. Then Customer service agent hug up on me because she kept asking the same questions and did not have a clue as to how to help me! Unbelievable!
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May 2021 by Harvey S.
This location is the personification of 5 stars. I was initially assisted with my 2020 taxes by Maria and it was completed by Glenn Edejer. Both Maria & Glenn are very sharp, astute, and invested in their clients. I was impressed with their enthusiasm about taxes and their willingness to listen to my goals and ambitions moving forward. I was treated like the President for the duration of both visits and was allowed to ask any question related to 2020 taxes, financial literacy, or even ideas/ambitions that I had for the future. I plan to secure Glenn/Maria for all of my tax returns in the future and I give them my highest endorsement. Thank you!
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April 2021 by Emily Y.
Usually I file my taxes on my own through the website however this year my taxes was a little more complicated. Michaelina who assisted me was a complete sweetheart with everything! She spent 2.5 hours with me plus another specialist on the phone to work out some issues. During this process she was very patient and wanted to ensure that everything was done right. She has many years of experience and I would highly recommend her for anyone who's looking for someone who's detailed and kind.
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March 2021 by Gian L.
Actually, the office in Venice and Vermont. This year, a woman Ana P. Ramos charged my tax preparation terrible. As when I calculate, the tax preparation is 57% of tax refund! Can you believe? Whatever the reason she based on, how can she charge me so expensive tax fee like that. I also realized I'm a little crazy because after she estimated the tax fee, I could deny to file tax and leave. One thing is about I'm nervous. My sister also called me crazy. And even last year when I file tax in the office at Olympic and Alvarado, my tax fee is also not cheap, 30% of tax refund! Of course, never file tax with H&R Block again.
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March 2021 by Christine S.
I have been a client of Maria Gina S for years and she has always been very helpful in doing my taxes. She's knowledgeable and is guaranteed to maximize your return.
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February 2021 by Yucong L.
This location is GREAT!!! Definitely go see Lanila, she's super friendly, fun and very helpful!! Will go file my text here again next year!!
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February 2021 by Chloe L.
This H&R Block location exceeded my expectations - Lanila helped me file my taxes (it was my first time) . She was super nice , friendly and descriptive . Since it's my first time I thought I was gonna be confused and have no idea what I'm doing so I brought someone in w me just in case but honestly it was unnecessary she explained everything to me , zero problems so far.
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January 2021 by Narcisse C.
Evey year Maria Gina S helps me . I have never been stressed every year when I have one person who I can trust.
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January 2021 by Ola A.
Filing taxes with unemployment was stressing me out so I called Dijana and she set an appointment for me right away. The location is great. They're very covid safe. Shields and protection and sanitary. There's also parking available. And Dijana walked me through everything she also helped me with a payment plan. Don't stress come to Dijana for real!!!
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January 2021 by Steven N.
This was my first time filing my taxes as a CA resident and I needed help. Maria Gina Santos was great! She took her time and walked me through every step of the way. She is very knowledgeable and explained many things that I was not aware of. I really felt like she cared about helping me and I am truly thankful for it. Kudos to you Gina!!
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January 2021 by Francisco P.
This H&R Block location exceeded my expectation, Ms.Dijana helped me file my 2020 taxes and even went out her way to help me with some previous year tax refunds. If anyone is looking for someone reliable and understanding , I would strongly recommend to check out this location and ask for Ms.Dijana.
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September 2020 by Victor P.
I'd like to recognize AHNAL Degamarra for an outstanding service year after year 10+yrs in the preparation of doing my taxes I not only trust that my returns will and have been completed with accuracy but that I can relate to and with her as if I'm with family I can't imagine taking my affairs to be handled with any other company thank you sincerely,H&R Block!
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September 2020 by Rachel G.
Really disappointed with my experience at H&R Block. This is my first year using them and it was also the first time I received a notice from the State of California that I received an overpayment, however I did not. It said that I owe more in taxes due to a possible mistake made on my returns, something that has never happened to me before. H&R Block reported on the 540 form that I received $1,300 more than I actually did. So here I am having to deal with my taxes months later after I PAID someone to do them for me. In addition to this, my mother also used H&R Block for the first time this year and they messed up on her taxes as well. Incredibly disappointing and I would never recommend them to anyone.
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September 2020 by Danté T.
I called in and was helped the same day. Lamila was a great help and made the process fast and to the point. Highly recommend this for all your tax needs
