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October 2022 by DAE
I did not hire these guys..a mobile mechanic dropped car off...they had my car almost 3 weeks. I went to pick it up 3 times it broke down. My BMW had unnecessary repairs and charges. They stated I stole my car without paying when broke down time 3 on test drive. I had a certified bmw dealership/mechanics go over their repairs...I have to take a loss and total my car. Insurance is not covering it. They put my engine back together wrong. The engine only had 1 mount bolt on others were broken. My safety and others cannot own my car I love. I am suing them. They endangered my life and cost me a lot of money. I went to the LAPD. My BMW was taken and replaced with a junk Mercedes battery. They wanted to charge me for brakes that were never installed. Also gave my private financials and discussed my personal information with other clients that medfled behind my back. Everyone is getting sued. I am tired of these guys acting CRAZY...and try to collect more money for ruining my car. They gave me a lender that broke down also. I repaired that car and returned it. If anyone needs to contact me..mid will share my documented certified repair and summary of the damage they did which made me lose my vehicle indefinitely. They are not certified and not your friends!!!!
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March 2022 by Veronica R.
Ray and Bobby are the best they answer fast and I had my car back in a day. I got new breaks and a few other new things. they were very honest and gave me some good advice. anything you need they most likely have it. wouldn't go anywhere else. 10/10
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August 2021 by Carlos Sierra
These are my bois ! They’ve replaced an engine on my 335i , water pump, and fuel pump over the years. Ray is hella nice and all the workers are knowledgeable and know what’s wrong with the car right away. It’s also way cheaper than taking it to a dealer and every repair has been good and professional. 5/5 this is the first place I take it to when something is off
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July 2021 by Monica P.
If i could i rate them a 0 because we went there for a window repair, so we waited and as they finished the repair they began to tell us the one they call ray, said oh if your window gets messed up again its cuz the window is bad so its gonna cost $150 and i didn't think much of it cuz i already paid $100 for the window they saying its fixed and me thinking its gonna be a couple more months till it messes up but literally 3 hours later it messed up and we go back again thinking they can see whats going on and they said no we dont do free work again we told you your window is bad with a big attitude so i told him but u told me after i paid might as well have told me in the beginning so i could have just paid it instead of paying more for it. So the man ray slams my door and my mom was next to me and she was talking in Spanish and the guy ray says this is America dont speak Spanish speak english and then told us to get the f*** out
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June 2021 by maki markovich
DO NOT GO HERE !!!!! Ray guy with fake smile (SLIME) sold me quarter window a month ago without molding I went to glass repair shop and they told me I need molding .Called fake smile gentleman immediately and he said I'll talk to my glass guy. I called many times and he gave me run around . I asked for credit and he said NO. Go to Benz and BMW parts 9865 San Fernando Blvd if you want to deal with normal people. STAY THE F... AWAY FROM PSYCHOS
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December 2020 by Melissa Griffin
This is honestly the best German food I have ever had and I have had a lot of German food in my life time. This place is small I highly recommend making a reservation or coming early. Truly all the best spots are super small and always packed. Keep up the good work !
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December 2020 by Brad Murphy
I called to find a hood for my Mercedes he was helpful & professional giving me a # of a different place that has the hood - I trust this place
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November 2020 by Tyler S.
my dude Ray is the man!! don't you dare speak bad about him, his bandit of misfit mechanics or anything ! that place is holy ground for used Mercedes and bmw owners -- you clowns are lucky Rey is there every day tirelessly serving the community with the best in used parts!! that man is a saint he should be proud of the work he's doing I wouldn't be who I am today without the cars I've bought from him including my current 2004 CL500 s*** is a East beast, son!!! I love Horizon I've recommended his services and used car sales to about 5 people and they would all tell you the exact same thing I just did
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September 2020 by Sean W.
Stay away from Bobby the new mechanic!!! I have used Ray with Horizon for about 3 years now. Trusted going there he had fair prices until recently with his new mechanic named Bobby. He is very charismatic so just be aware. I took my vehicle in to get my transmission mount fixed and long he hold 2 months later my transmission mount is broken again. During this period I dropped off two more vehicles to be worked on again I've been coming to Ray for 3 years now never a problem with his old mechanic whom no longer works there. While this car was being worked on I dropped off 2 of my other vehicles. One of the vehicles would not start due to an electrical problem long story short I was told my car was ready for pick up I paid $1600 in cash as soon as I woke up the next morning my car had the same error code on the dash. I was told to bring it in and they would fix it. They kept my car for about a month told me my car was ready again. I picked up the vehicle and literally got to the light and my car just stalled out and would not start. I literally was so frustrated I called AAA and had it towed to another mechanic whom told me my car parts where not even put together correctly. Along with other work that was suppose to be fixed for the $1600 it should've included a oil change and a filter change. I had a weird feeling it wasn't done, I took the car to Valvoline and had them show me my filter and informed me my oil was extremely dirty. The filter was clogged and cracking so I know for a fact the oil filter was never changed, they charged me for an oil change that was never completed. Again I still have my other vehicle at his shop so I figured he would take some money from my broken vehicle which was not fixed and credit me towards my other vehicle being I picked up a broken car after spending $1600 cash. I'm so furious at this point but did not want to cause a huge problem since my other car was being finished for pick up. I was told again to pick up my car upon pick up I noticed my water cooler was leaking fluids other things seemed off so I showed and confronted Ray and Bobby in regards to the oil change that was never completed Bobby swore he changed the oil I showed Ray the old photo of the oil filter proving it was never done. I just feel so sad for Ray for not knowing that Bobby is a fake mechanic. Long story short we settled for another $1000 so that I could take my car and just get this nightmare over with. Upon getting home I noticed the issues that I brought the car in for were not even fixed and now my car is leaking power steering fluid which was not leaking before. My air shocks were never replaced along with other things that were supposed to be fixed. It really was hard coming out of my pocket for some more money but at this point I just wanted my car back and away from this establishment ASAP. Please stay away from this establishment they will literally tell you your car is ready for pick up and take your money and not fix anything. I'm so saddened by what has transpired I've been a long time customer of Rays and now a new mechanic whom I believe isn't even a real mechanic making Ray lose his long time customer. Please be very cautious or you will be out of a lot of money.
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July 2020 by Ron P.
Ray is like Family to me. I've been getting my bimmers repaired her since before Ray owned it and the service has always been perfect. I once thought I needed a new engine only for Ray to call me later and say it was simply a fuse. Horizon is great and honest. Highly recommended!
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June 2020 by Mitch Weissman
Mike & Ray are the BEST!!!........They go ABOVE & BEYOND to ACCOMODATE one!!!......VERY REASONABLE,DEPENDABLE & RELIABLE!!!......HIGHLY RECOMMEND!!!!!
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March 2020 by Yung R.
Update on repair, They did a completely half a** job on my valve cover gasket. They placed silicone in between the gaskets and used the same one. They never changed the rubber seals where you bolt on the valve cover. They will milk your money and time!
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March 2020 by Yung Rivera
I really tried to like these guys and give them the benefit of the doubt, but I can't anymore. Let me start off since the beginning. A year ago my bmw had a transmission and starter issue I brought my car here since I've been having my car serviced for a year prior to this repair. They fixed my transmission and starter thank you! However a week after the repair my car voltage wouldn't hold up leaving me stranded on the road. Sure enough I thought It was my starter. I then took my car back and told them what was going on. I left my car there for two days they stated my car was perfectly fine and nothing was wrong with it. But how if my cars voltage was at 12.6 while running that isn't normal it's supposed to be at 13.5-14.2. The technician I spoke to told me this was normal -.- I then take my car to another BMW repair shop to address the issue. They fixed it, turns out my alternator burnt out because when they installed my new starter they never connected the cord correctly causing voltage issues ultimately burning out my alternator. With that being said I still gave these guys a chance and decided to take my car back for future repairs (mistakes happen). Now for the second problem, my car was having a coolant leak, and power steering fluid leak. I take my car to them they repair my coolant leak but never fixed my power steering problem. I take my car back and explain to them the issue. They admit that they accidentally didn't connect my power steering hose correctly fixed my problem free of charge. Now for my third and final problem, my car was again leaking coolant , oil filter housing leak and a valve cover gasket leak. They fixed my coolant and oil filter housing problem. However my car was still smoking and smelt of burnt oil. I gave it a couple of weeks thinking it was probably just residual oil and it'll burn off. No! I take my car back again asking them politely to please look over the car again since it's still smoking (more than it was before the repair/It has been a month since the repair). Left my car for a day, they notify me that the car is good they washed my engine and it should be fine. It's still smoking heavily till this day the repairs were made since the end of January. I'm beyond aggravated at this point. I find another bmw repair shop to address the issue. Well guess what, they did a terrible job at replacing my valve cover gasket. Not only that but in doing so they unplugged a vacuum hose from my secondary air pump never plugged it back in the hose burnt and I had to replace it. I'm not sure what it is, if it's something they have against me or if they con customers in doing things like this to profit off of them. I really really tried to give them a chance and look at the positives of every negative situation I've been through taking my car here. I feel bad writing this review because I genuinely wanted to give them my business. It was convenient for me to have my car serviced here since my work is 5 minutes away. They have the lowest prices from any mechanical shop I've been too but its not worth it. You'll end up wasting your time and have a huge headache dealing with these guys. I'm taking my car to a bmw specialist shop that will thoroughly look and inspect my car. I have no idea if these guys potentially damaged my car in the process of taking it here. Stay away!
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October 2019 by Alex B.
Brought my car due to smoking issues and oil consumption was suggested to swap engine and turbos. Shorty after receiving the car back notice the car was continuing to smoke and burn oil. Took the car back to Ray and he suggested nothing was wrong and he couldn't do anything after I spent a ton of money for them to swap engine and turbos. I suggest to be cautious when bringing your vehicle here!!!!!
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September 2019 by Cheyenne B.
Horizon German Auto is family owned and ran, my family has been cars here ever since I could remember, they spealize in mainly BMW/Mercedes but I have brought dodge and Chrysler, VW etc here. They always immediately offer labor rates at a minimum of 10% less than anywhere else I can call around for in my area which is cheaper than LA because rents are much lower. Ray the owner goes above and beyond to accommodate to the point I always feel bad that he does so much for me storing my cars for so long and taking so much time to help each person Indivudally as soon as possible when he has his whole business to manage/run. I have a small car sharing business I started in Los Angeles and have my cars towed or driven to Horizon German Auto from Orange County ever since I moved long ago and so does my family because this is the only place I trust to get the job done correctly for a reasonable price that you're both happy with! Currently have a a vehicle there for a complete motor swap because the AAA approved Goodyear wanted double and wouldn't even cover everything like Horizon would.
