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June 2024 by Brian Wheeler
Very disappointed with my experience. I bought a nice shirt for my anniversary dinner with my wife to wear that night just to get home and find out that they didn’t remove the security tag from the garment I paid for. I’m left with two decisions. Waste my time, my money for parking, my gas just to go all the way back to the store and back home again or try to remove it myself because I need it in an hour for dinner. I feel like if your job is to ring up peoples items and remove security tags it shouldn’t be hard to forget something so simple. Apparently the alarms don’t work either as at least that should have been a double fail to ensure it doesn’t happen. Check the receipt. I also had to ruin my shirt to remove the tag because I shouldn’t have to waste my own time due to someone else’s incompetence.
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March 2024 by Veronica Borchardt
I went today with my mom and we had a great experience! Sandy was our cashier and she was a great employee. She was multi tasking, telling us the deals and overall a super sweet helpful girl. She deserves a raise!
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March 2024 by Gloria P.
When you get tired of being followed while shopping for kids clothes, just ask for help and explain what you need so that they can get it for you and stop following you around like you're a thief. Cute clothes but I prefer old navy customer service. Maybe learn from them about discrimination and how to ask if a paying customer needs help instead of popping up in every aisle I go into. No wonder people prefer online shopping.
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December 2023 by Ottoniel Alfaro
Lots of variety for children and young people
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October 2023 by Cole M.
Just got a pair of pants here and there was an actual live roach in the bag with my clothes when I got home. A ROACH
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September 2023 by Chyanne W.
Absolute terrible service, Dominic the alleged manager was very rude. He wouldn't assist me with my purchase. I felt profiled because he wouldn't do my return that had the receipt, he kept saying I don't have it, when I did and I showed him repeatedly. He constantly made me feel terrible while trying to make my purchase because he simply didn't want to help. Not sure why they make people uncomfortable talking to them like that here but it's outrageous and he shouldn't be in customer service. Shouldn't be at work if your not willing to assist customers actually. There are several reviews of this store and there constant bad service I definitely see why!
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September 2023 by George Delgadillo
The reviews here are very helpful and I agree with the ones that have witnessed bad customer service. I went on the weekend and I was waiting in line, I wanted to have my app ready but for some reason the reception here is not great so it took me longer than expected. The rep called me and I said I needed a few more minutes. When I was ready she saw me and walked away, I found out later her name is Sann. I had to wait for the other female rep and this one was careless, wrinkling and putting my clothes in a bag, so rude too. Terrible customer service! They need more training. Not going back here unless I have to make a return for my purchase of that day.
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September 2023 by Casting BIF
Why is music so loud?? Turn it down! People are trying to shop here!Also, are you targeting drug addicts with that music? Don’t you know the first thing about your customers?Please fire the person in charge of customer experience.
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September 2023 by lily
theres no h&m lol its a police station
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August 2023 by Notoriously Nikki
Address directs you to police station DTLA
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August 2023 by mayra ortiz
Nope, the cashiers talking and laughing without paying attention that we are waiting in line and when we told them that we were going to pay them in a bad way, they treated us with super bad attention from the cashiers.
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July 2023 by Claire Lee
so slay
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July 2023 by miss agkou
Nice experience
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July 2023 by Jamie Marie Davis (Sweet Marie)
View in front of H&M! Downtown Santa Monica Promenade....
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July 2023 by Виктория Яни
No HM here!!!!!! Don't come here
