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May 2024 by Yasaman Nourani
Danielle is very rude manager. She doesn’t know anything about customer service.
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April 2024 by Linnea B
Beautiful clean H&M, I was looking for a pair of pants (2 other people tried but couldn’t find it which I understand bcs I couldn’t either) and LILY really took her time to help me find the whole look. 5 stars thanks to her.
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April 2024 by Kenneth T
Dear H&M,
I’ve been shopping at H&M for over decade and past few months I’ve spend more than $5000 from online to in stores purchases. Today, 03/22/2024 at approximately 7:20pm I went to the H&M store at Beverly Center, Los Angeles to return some of the recent online purchases and the manager name Daniella stated that at this location she only allows $150 max in return in one day. I was shocked to hear this policy and asked where is this policy written? She couldn’t provided a written policy anywhere online or on the receipt. She then pointed to the back of the receipt showing “H&M reserved the right to denied excessive return”. I asked her to define “excessive return” when I make purchases that exceeding $5000 past few months and she’s telling me that I can’t return more than $150 per day? A sweater at H&M can cost up to $91. How can this be considered excessive?
Nevertheless no matter how much or how many times, the policy said I can return items within 30 days of purchase unworn and in original condition. Can you explain to me and the public if this is something H&M is practicing? If this is a new policy, if so, I and the public deserves to know and the policy should be written on your website and store receipt. Or perhaps was I being discriminated at this store by Daniella? I would like H&M provide an explanation to this incident. Thank you.
Has anyone else ever being treated this way at the store? Please comments and let me know. Thank you.
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March 2024 by Kenny T.
Dear H&M, I've been shopping at H&M for over decade and past few months I've spend more than $5000 from online to in stores purchases. Today, 03/22/2024 at approximately 7:20pm I went to the H&M store at Beverly Center, Los Angeles to return some of the recent online purchases and the manager name Daniella stated that at this location she only allows $150 max in return in one day. I was shocked to hear this policy and asked where is this policy written? She couldn't provided a written policy anywhere online or on the receipt. She then pointed to the back of the receipt showing "H&M reserved the right to denied excessive return". I asked her to define "excessive return" when I make purchases that exceeding $5000 past few months and she's telling me that I can't return more than $150 per day? A sweater at H&M can cost up to $91. How can this be considered excessive? Nevertheless no matter how much or how many times, the policy said I can return items within 30 days of purchase unworn and in original condition. Can you explain to me and the public if this is something H&M is practicing? If this is a new policy, if so, I and the public deserves to know and the policy should be written on your website and store receipt. Or perhaps was I being discriminated at this store by Daniella? I would like H&M provide an explanation to this incident. Thank you. Has anyone else ever being treated this way at the store? Please comments and let me know. Thank you.
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January 2024 by Marcos Rujano
Today 1/24/24 the workers who were on closing shift are rude. It was only 7:38 pm and they were already insistently removing people from the store and harassing those who were in the fitting rooms to leave. I find it too rude, they don't know how to deal with clients and then they start complaining about the work in front of the clients. apathetic they shouldn't be working there and by the way the store was almost empty. Don't waste your time going to this place. consider other places
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December 2023 by DylanColeSprousefan30
Lili Reinhart you are so talented and hope to meet you someday when you come to Toronto for a fan event.
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November 2023 by Diane Greene
Huge selection of really cute and in style clothes. My 25 yo daughter found it easy to find what she wanted...plus some ?
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November 2023 by Dasha
You are only allowed to return up to $150 at this store. This is ridiculous, I can’t believe it’s even real.
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October 2023 by willow clay
Friendly cashier and very helpful!
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August 2023 by Dr.Ali Saeed
Very rude staff and bad materials
It’s all like a Trash & garbage
Don’t go there. I got one pants with unfixed buttons then went to return it back. They told I can’t as I don’t have the receipt. It was with tags of their store
Macy’s there is wonderful
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August 2023 by ali elsaid
Very rude staff and bad materialsIt’s all like a Trash & garbageDon’t go there. I got one pants with unfixed buttons then went to return it back. They told I can’t as I don’t have the receipt. It was with tags of their storeMacy’s there is wonderful
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July 2023 by Maurice Barnett
Great deals!
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July 2023 by Aly Garcia
You will find all beautiful clothes for all tastes... they also sell clothes for boys and girls and babies.
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July 2023 by Rocio Elorza
I like it because they have XL sizes
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July 2023 by Chloe F.
Employees here will profile you while I was making a return a white lady was standing behind me and when I had finished making the return the clerk, apologize to the lady waiting in line, as if I wasn't good enough to be waited on. Like I'm just trying to make a return way to be an a**
