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September 2024 by C A
Went in this past Saturday Great help from the manager (I didn't get his name, but he has tattoo's on his arm/elbow) thanks!
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August 2024 by Wanda Wanda
Picked up a rental car that was dirty and not cleaned. Front desk not helpful
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August 2024 by Fermin Dominguez
Great fast and easy service! In and out without a problem!
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July 2024 by S M
Many thanks to Gary Castaneda for exceptional customer service. We had a Hertz paperwork/system issue that he was able to help us resolve. Gary took ownership of the problem and made sure it was taken care of. We look forward to working with you again.
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July 2024 by Scott Hoch
You can't get a hold of them. there are no after hours drop off options and they are closed A LOT. Lots of late fees and they will overcharge you for days you didn't have the car.
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May 2024 by B P
Would have rented a car from them but they can’t even answer the phone
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December 2023 by Hakisam Luks
These guys are just horrible man, I don’t think they’ve had their customers service lessons and if they have and just hate their job then they should be fired.. The amount of time they spend on just returning a vehicle is over an hour, Never seen it anywhere else, they sit back and relax in their chairs without any remorse, they don’t care how many people are waiting infront of them, standing not to mention there’s no seats for customers.. Just horrible. They just hate their jobs and don’t care, or maybe they need to reminded that its those people that they make stand who bring them a pay check. Horrible service, could give a one star if anything
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December 2023 by N XO
Worst customer service ever. They never answer their phone. I was in a car accident. My body shop made the reservation and Ubered me to this location otherwise I would never step foot. They don’t have cars so I was given an suv that I can’t stand driving. My other option was a Tesla. I was told to call them and I can swap it out the next week which I was very understanding about because I needed a car.
They have told me twice they’re gonna call me when they have cars and don’t … the manager Garry is never available. They don’t answer their phone. Ever. Go anywhere else but here. Stuck with a car I absolutely cannot stand driving bc they’re “busy” location which isn’t my problem I’m a customer too.
UPDATE**** they are now calling me from collections and threatening to REPO the rental. I’m not in this car by choice I was in an accident. The proper invoices were not submitted and I was never notified there is a balance. I asked Gary after reaching him on his personal cell to get me the invoice he advised he can’t do that it’s a back office issue. This whole situation is a nightmare and Gary is an incompetent moron. They do not communicate after you drive off with the car or care too. Also my car stinks and is dirty. I was promised to be given a new one but they never did nor do they answer their phones.
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December 2023 by Ace Bic
Avoid dealing with Eldrich. Worst customer service experience of all time. I walked in and the manager asked him to help me, 5 minutes into him helping me he was having computer issues, his manager suggested he use his computer but he refused. After waiting for over 20 minutes I asked him for an update and he said his computer still wasn't working. I suggested him using his managers computer like his manager told him to, and he again refused.He wasn't too happy when I told him to use his managers computer so he responded by looking me directly in the face covering his mouth with his thumb and middle finger and moving his middle finger around while not saying a word to me and not breaking eye contact. He would then stop after 20-30 seconds look at his computer screen add his index finger move his mouse for a second. He then would stop moving his mouse, look directly at me remove his index finger and wiggle his middle finger around again. After doing this multiple times I spoke up and asked why he keeps looking directly trying to conceal the fact he's giving me the finger instead of looking at the computer and tying to fix my reservation and then the manager stepped in. The manager was great and if you could just deal with him I would recommend it. It seemed like Eldrich wasn't happy from the moment the manager asked him to assist me, i wasn't sure if he didn't like the fact i lost my voice, my rams sweater, or maybe my Jewish star but he had to top the list for worst customer service experience of all time, so much so that I had to write this review.
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December 2023 by Greg Man
People are horrible human beings they are rude leave people stranded even with a dealership rental don't do business with these people they are thieves will take your deposit money and turn you away then fight you getting your money back pos human beings
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October 2023 by N xx
Worst customer service ever. They never answer their phone. I was in a car accident. My body shop made the reservation and Ubered me to this location otherwise I would never step foot. They don’t have cars so I was given an suv that I can’t stand driving. My other option was a Tesla. I was told to call them and I can swap it out the next week which I was very understanding about because I needed a car.They have told me twice they’re gonna call me when they have cars and don’t … the manager Garry is never available. They don’t answer their phone. Ever. Go anywhere else but here. Stuck with a car I absolutely cannot stand driving bc they’re “busy” location which isn’t my problem I’m a customer too.
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October 2023 by Michael M.
Reserved my vehicle online as always. Picked up, and took over an hour to get my vehicle. They were cleaning the car for over 30 minutes and when I got it there was still a disgusting smell in it. Called to change 2 times, denied. Went to another location informing them of the disgusting smell and health issues I started to experience, denied again and told to file a tow claim. 3 days into this rental, passed out while driving, found out coolant has been leaking and the fumes I had been inhaling were causing health issues. Reached out to the branch after 7 hours of back and forth with hertz to get to LAX for an exchange. All I was told "did you try contacting our location" no I did not personally call because on the phone with 1800 number, no one answered so why would I hang up my 2 hour call just to call them and then start over. Requested an extension of a day due or reimbursement of a day since I had no vehicle yesterday. I was told they need to get with district manager then will call back within 20 minutes. Hour and a half later no call. Called 15 times no answer. I have been calling for 2 hours today. No answer. Save your time and money and go anywhere but this location as well as anywhere but hertz.
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September 2023 by Reggie G.
The worse of the worseLoosers of all LoosersTriple "LLL" as we say (Low Level Looser)Calling sonce 11 AM - 17 missed calls on their end and admittedly the guy admits not picking up the phone.Came in and my car reserved was not available.They gave a ford edge that he considerred as upgrade, lolIf I can write negative I would.PS. My reservations were for a Volvo Electric and the asian guy was giving me a Camry as a "comproble" exhange - had to negotitate for whatever else they hve which I got Ford Escape as an "upgrade".I don't think Volvo would consider a Ford as an "upgrade" (especially the escape).
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September 2023 by Bijan Kamrava
Very slow processing. They need to streamline the process
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September 2023 by Tulkun Tolibov
Service very slow no recommend
