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July 2024 by Sunny
The worst - order an item from this company and requested pick- up instead of delivery because I needed the item right away. I received an email this morning at 8:26am, stating my item was ready for pick up. I left work and drove 50 minutes to this location only to be told my item is not arriving until Monday. The sales person was so nonchalant, no care about the inconvenience this caused, no genuine apology, no desire to make it right, nothing! Never again with the company and I won’t encourage anyone else to since they have no care for the time and needs of their customers.
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March 2024 by Andres Flores
Staff was helpful and experienced. I'm glad I stopped by. Also worth a mention store was clean.
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February 2024 by Michael Martinez
Extremely slow service, cashier was more concerned talking to the customer about their weekend plans than he was about being productive.
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November 2023 by CHIEN KU
Great service and sufficient supply
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November 2023 by Carlos Mendez
very good
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November 2023 by Manuel Guzman
very good good service and all I was looking for thanks for the service
I congratulate you ?
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September 2023 by Lizandro “Chando” Madrid
It's a nice place you find everything there
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September 2023 by Al Sandoval
Quick in and out
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August 2023 by Marland C.
Outstanding in everyway! Zoro/Grainger was resourceful, receptive, and responsive to my business needs. After ordering my metal plate and shipped to my office in a timely manner, the item was unexpectedly stolen!I reported to Zoro and customer service investigated my situation, listened to my argument, and immediately resent another plate at no charge, as well as sending it via FEDX for quick delivery!! What service, as I used to say in the military performance review, for those with exceptional professionalism and stepping up to above and beyond.....I would write "highly recommend"...Zoro/Grainger, you deserve it.
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August 2023 by John B.
The Grainger website advertised a 30 gallon barrel. when I received confirmation of the order the actual size was 15 gallons. I wasted a week waiting for Grainger to fulfill the order. The price at the site was listed at $37.70. When I asked the rep at their chat site if they offered 30 gallon barrels he referenced a $454 barrel. This is Bait and switch.
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July 2023 by Bart W.
I spent $960.00 on a few large quality heavy duty plastic dunnage tables, for my greenhouse. The largest one was 8 feet long. They all came in new un-smashed boxes, however inside the 8 ft box, the large table was obviously rammed in the side by a forklift, as it was split or hit from the side.And although i thought i was ordering from zoro.com, the shipping paperwork said shipped from "Granger"!!! Gee thanks Granger!!!Did Granger mark down a damaged item like most honest businesses, and sell it in their store? No!!! They decided to pack the damaged table in a new clean box, and ship it out to someone who ordered it online!!Way to big to return the item, and i had to epoxy it back together. Sad as i purchased a new table that hopefully would last.And now I have to stomach all the "Granger commercials" of their quality merchandise for those who get things done? I see how Granger "gets things done"!Shocking!!! Why spend millions on tv commercials and fk your customers??????
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July 2023 by Jessica Paris
EXTREMELY slow service, they seemed more concerned about chit chatting while checking people out than getting customers checked out. I can appreciate the desire for customer service but sometimes people are actually on a timeline and need to get in and get out. It’s not like you can do self checkout or something to get out quickly.
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June 2023 by Alf
It had what I need yhr wait wad a little long
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February 2023 by Scott L.
I ordered a plastic restaurant bus tub and then after driving 30 minutes to pick it up I received an email that the order was cancelled due to being a "Covid-19 restricted item." It's a plastic bucket. I called the 800 number and they couldn't understand why it would be restricted but they also couldn't release it to me. They said I could drive an hour away to pick up a similar one from a different store. Thanks!
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December 2022 by Craig-Anthony Ismael
Terrible customer service. I truly didn’t know humans can move as slow as they do. If you can avoid coming here, please do. Disrespectful and lackadaisical service. My lord.
