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June 2024 by Caleb Clark
Love coming here, but the store is way too hot. Kyndell is an absolute rockstar! She made me feel so welcome and was so helpful with any questions I had. Will be coming back.
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June 2024 by elija slinkard
Now why are the dirty, worn down paper back books $7? There is also no children’s or infant’s area and barely any section for home goods.
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June 2024 by Sharareh Valaee
the furniture section is really small and the purses meh. prices were higher than expected. absolutely no clothing pieces under $6 even the lightest tiniest flimsiest piece. i dont like that. you cant use the bathroom. there is absolutely no fitting room. and only 2 mirrors in the whole place.
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June 2024 by Bobby Small
So so selection. Expected better for LA.
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April 2024 by Christine Torres
Great variety and decent prices
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April 2024 by Juan Villamizar
I wanna give an honest review to the best staff member (JOSÉ) giving the best customer service and willing to help with a lovely smile and being so understanding i would love to contact him directly to give him a tip
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March 2024 by Emy B.
We were pleasantly surprised to find some clothing that we liked. Thrift shopping in Beverly Hills? Why yes, why not?! We also came across some very unique pieces of clothing as well, but aren't most Goodwills like that anyway? I love that this store is larger than other Goodwills I have been to. Doesn't hurt to pop in if you're in the area.
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February 2024 by Adam Applebaum
Came all the way on two busses arms full of collectibles to donate just to be told their donation center's full. Biggest waste of time.
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January 2024 by Janice Alexander
It is a waste of time going here. They never put anything worth wearing on the racks and when they very seldom do, they price it way too high. The staff is either getting the good things for themselves or they are selling it on eBay - either way - the customers are left with junk. You know that in BEVERLY HILLS there are people donating things worth having. It just never makes it to the racks. You would be better off going to Ross or Marshall's or TJMAX where at least you might find something worth having. I have been going here weekly for seven years and in ALL that time, I only found three things worth having.
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January 2024 by MSV
tell your employee to stop extorting money from people for charity. namely to extort. we stood in line and saw how he crushes people with requests; it’s simply inconvenient for people to refuse. Here is a store for the poor and they are also extorting money from them. My wife and I think that without the encouragement and instructions of management this could not have happened.
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November 2023 by angelepatino
One thing they don't teach here is customer service. I saw the cutest overalls on a mannequin on a Tuesday. When I asked the employee how I can get them, she was very rude and and almost laughed when I asked if it can be taken off the mannequin. She told me I'd have to come in early Saturday and purchase them since mannequins are changed Saturday mornings. She couldn't even tell me the price when I asked her and said it would be priced Saturday. I followed instructions and found the overalls. Unfortunately they were $49.99. In the whole store, the most expensive item on all racks is $14.99. Why is there such a gap in prices? When I asked another employee to confirm the prices because everything else is under $20 (literally skimmed through all the racks), she said that the overalls are cost over $100. She was also rude. Isn't there a set price list that your company follows or do employees have the ability to modify the price if they deem it more expensive and therefore, mark it at a higher price ($35 higher) than everything else in the store. It doesn't make sense. When did Goodwill become like this? Honestly, every time I have an interaction at this store, staff is so rude and they literally do not wanna be here. Finally, after speaking to another employee, it was explained that items on the mannequins are "high-end" and are marked "a little higher". Why would you display higher cost, high-end items on the mannequins when the rest of the store is priced 1/3 of the price. It's misrepresentative of the store and some may consider this price inconsistent with the company's values and policies. I donate money during each of my transactions but if this is the type of staff that this money is going towards, I'm definitely stopping and suggest others do the same.
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November 2023 by Angel P.
One thing they don't teach here is customer service. I saw the cutest overalls on a mannequin on a Tuesday. When I asked the employee how I can get them, she was very rude and and almost laughed when I asked if it can be taken off the mannequin. She told me I'd have to come in early Saturday and purchase them since mannequins are changed Saturday mornings. She couldn't even tell me the price when I asked her and said it would be priced Saturday. I followed instructions and found the overalls. Unfortunately they were $49.99. In the whole store, the most expensive item on all racks is $14.99. Why is there such a gap in prices? When I asked another employee to confirm the prices because everything else is under $20 (literally skimmed through all the racks), she said that the overalls are cost over $100. She was also rude. Isn't there a set price list that your company follows or do employees have the ability to modify the price if they deem it more expensive and therefore, mark it at a higher price ($35 higher) than everything else in the store. It doesn't make sense. When did Goodwill become like this? Honestly, every time I have an interaction at this store, staff is so rude and they literally do not wanna be here. Finally, after speaking to another employee, it was explained that items on the mannequins are "high-end" and are marked "a little higher". Why would you display higher cost, high-end items on the mannequins when the rest of the store is priced 1/3 of the price. It's misrepresentative of the store and some may consider this price inconsistent with the company's values and policies. I donate money during each of my transactions but if this is the type of staff that this money is going towards, I'm definitely stopping and suggest others do the same.
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September 2023 by Sara W.
I love thrifting and could not leave LA without hitting a Goodwill! Thrift stores are hard to rate because of their business model. I don't like to rate low but here's what I thought of this one. It was pretty sparse in men, women, and kids clothing. There was bit a lot of household items. Now, I will say they had a good selection of shoes. Most sizes were Small and Medium; I get where I'm at! It was clean. My husband was told the bathrooms were for staff only. I saw a lot of H &M and Zara. The three things I picked out, upon further inspection, all had flaws/tears. We left empty handed but I always say you should give it a try. You never know what comes in the doors!
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September 2023 by ricardo rodriguez
Well. Pretty and cheap
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July 2023 by Lamar Waddell
Very unprofessional and rude employees . Definitely makes goodwill hold its name where it is ! Understandable why there were 5 people in the business .
