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February 2024 by Kris J.
I went on a Saturday, and the security guy kept mocking me. It was my first time going, and I was accidentally in the way for the new incoming bins twice. He pointed that out in a mocking, condescending way. He said, "it's funny that you're always in the way". Then, an other time when i wasn't "in the way", he told me "this time you aren't in the way". The last time he made some other joke about me, but I ignored it. He made many mocking remarks towards me. I didn't appreciate it all.
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February 2024 by Savvy C.
Lots of good finds you should cone check it out if in the area. Easy location and lots of parking
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February 2024 by Marielle
Monday Feb 5th, 2024: I've been coming to the outlet for years and it's always fine. Tonight the older Latina cashier was nasty to us as we were checking out. She barked my total at me, never looked me in the eyes, and overall had a terrible attitude. After reading other customer reviews for this location, it's clear the people who work here need to remember the meaning behind "Goodwill" because they've lost it.
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February 2024 by Tim Carroll
Busy and dirty so bring some goives
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January 2024 by Ashley Daye
Nasty nasty nasty worker hanging up on me mid question. What a bizarre experience.
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January 2024 by Janice Alexander
We shopped here for a LONG time and there are less and less good items in the bins. If I had to guess the reason why, it would seem that possibly the employees here are taking the good stuff out before the bins go on the floor to the public. They could be selling the good clothing online for the store. I don't know. Nothing but worthless items anymore.
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January 2024 by Amber I.
Huge thrift store. Well organized and easy parking. They also have the warehouse next-door where you can buy by the pound.
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December 2023 by Michael D.
Just not a nice place staff is unhappy and just a bad environment. What once was a place you could find great deals and be treated kindly just is not the case
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November 2023 by H W.
Since this location is so large, I'm not sure why they don't fix the layout of the bins to double rows of 10-12 at this location and mark the floor with red tape about 3 feet away from the bin rows to stand on while the bins are rolled out and have people wait on them. The Oxnard Goodwill outlet does this design (as most of the ones I've been in) and they also cover the bins with sheets/blankets until all the bins are set and then they go down the row and pull them off. It is very organized and a fair system and I think this particular outlet would really benefit from changing their structure to make it a more safe and organized environment. Unfortunately, this goodwill outlet is hazardous and it's only a matter of time before someone gets really injured with the chaos that happens when they're trying to roll out the bins, especially the shoe bins. People push and shove you aside even if you had a spot before them and grab stuff out of the bins before you're supposed to. They also don't have enough security managing people to kick them out if they break the rules. It seems they continuously let things slide and they really should just enforce the rules. If you want to put in the time you can find some gems here. It really isn't an enjoyable experience bc people are just so aggressive but like I said if you're willing to put in the time and effort you could get a couple good pieces.
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November 2023 by Didi A.
Had a horrible experience here, at the retail store with the staff on a Thursday evening after having been a great customer since this store opened years ago. This particular bunch of people treated me horribly by bullying and humiliating me followed by a security guard who was full of herself and very much into using her "power" in the most ridiculous way. She should be fired. Threatening with TikTok was one of her antics. The other was telling me "to step outside" with her... Unbelievable! This was followed by her putting a ban on my visiting this store. I wasn't the one instigating the incident or escalating the yelling match.... The whole thing started with a new cashier disrespecting and "insulting" me for no good reason, and the manager on duty walking up and without any knowledge of the root cause starting to yell at me for talking to the cashier with a loud voice, which then was followed by the appearance of the security guard I mentioned above. As if all of the above was not enough stress, drama, and trauma for me, the management at the headquarters including the head of the Goodwill SoCal security, Joe Suarez, continued the unprofessional behavior by refusing to have a conversation over the phone and by attempting to "block" me from discussing the incident further with any staff by threatening to prolong the ban. Please read my google review by using the link I provided which also has some photos. This whole thing makes me wonder about the integrity of this entire organization. It's now been about a month I have been trying to talk to someone in detail with any authority at the HQ and have failed. People promising and not returning calls, ignoring messages or emails, giving the full run around. I was given a director's phone number that was not even a goodwill phone number. It appears as though the employees at the HQ are hiding behind the "charitable" label of the organization and not doing their jobs. They get paid salaries, hence should have some responsibility for customer relationship management. The latter seems to be completely absent. Looks like the org may need investigating and some shake up.
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October 2023 by Didi I
Left this store feeling bullied, humiliated, and ganged up on by employees. It was a terrible experience. Had been a customer of this store for a long time spending a lot of money over the years, and mostly for charity.A new checkout clerk, a young woman shown in the 1st picture, smiling to make fun of the situation, started to ring up the person behind me because his items were placed by her register. When I reminded her that it was my turn, she simply ignored it. When she started ringing my things, she looked up at me and said “what are you staring at?” aggressively but not loudly. I thought I had misheard and asked her to repeat, and again she said the same thing. That’s when I paused and asked her a bit louder if she had a problem with me. The manager on duty, who was helping the other cashier for at least 30 minutes with a customer with 5 gigantic bags of clothes to exchange, and while already frustrated, without knowledge of the situation jumped in and told me to not talk to the cashier in that tone. I told her what had happened, and she had a stone cold look and did not care at all.Next thing I know, a very aggressive security woman comes over and tells me to “step outside” so she can match my energy implying she will get physical, very eager to show her power in front of everyone without a care about the incident itself. Then the customer exchanging her and her children’s entire closet, pulls out her camera to film it all as if it’s entertainment (see her pic with the camera) while the security guard asks her to film it and pass it along to her for TikTok and is laughing. That’s when I started taking the pics and was irreparably disgusted with these employees. For some reason didn’t catch a pic of the crazy and loud security guard. Her picture in an animated pose would be very telling…Where did this Goodwill branch find these unbelievably horrid and unprofessional employees? They seemed to hate their jobs and only wanted to escalate the situation to feel powerful. Nobody cared about the rudeness of the cashier to me or that this hateful cashier who is smiling in the pic instigated the whole thing and was enjoying my humiliation. The manager is the one flashing her badge for the camera in one of the pics attached. She had all the confidence being sure that it was 4 against 1, so I won’t be able to do anything. Whenever I have come across her in this store, she acts very cold and unhappy and seems to despise her job and the people in the store. What is she doing there?This group of employees can all gang up and lie all they want. I will simply produce my receipts of huge amounts spent here to prove a history of a great mutual benefit with goodwill, and a great past relationship with the other employees, once I get a hold of someone at the headquarter. Just this particular bunch of people working on Thursday nights should be fired. They were the WORST! Bored and hateful, and have no business dealing with customers.
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September 2023 by Zoe E.
I ordered a Sony camcorder online from this store and the item got lost with Fedex. I have been trying since late June to locate someone to help me get my $100 back. I tried contacting everyone I possibly could to help me process the refund. It wasn't until I called the store specifically and Amy answered. She was the first person to actually help me, in 3 MONTHS of calling and emailing and being transferred. She took my information and she walked it over to the department that could help. AMY DESERVES THE WORLD. If I could split my refund with her once I receive it, I literally would.
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August 2023 by Yajaira P.
Worst experience ever!!! It was our first time coming to this place, we drove from Lancaster just to be humiliated and embarrassed by the supposedly manager. They were taking new bins out and we were standing around just like everybody else was. Mind you we didn't know they had rules, were your not supposed to touch anything in the new bins that they are taking out. So my daughter touched a a purse she saw "touched" like everyone else was doing. When one of the employees started yelling at her " you're not supposed to touch the bins now leave the store bye " my daughter was confused since he was yelling bye bye get out of my store and she didn't know who she was talking too since everyone was touching the items as well. So she ask who are you talking to like that and he said "you" I'm talking to you now get out my store. My daughter answered him " i know your not talking to me like that just cause I touch something, he kept telling her bye bye so I started yelling at him " your not going to talk to my daughter like that, I try telling it was our first time that we know his rules but he didn't care and just kept yelling get out my store. I ask him let me speak to your manager because that's not how you talk to people and he said he was the manager. So I told him then you need to be trained again because you are so unprofessional you don't speak to people like that. Even the security apologies to my daughter because he knew he was wrong. I have never felt so humiliated in my life. The fact that he's the manager and feels entitled to speak to people however he wants is bad. I understand if that's their policy but we didn't know and I didn't see any sign that had his policy. He then made announcement in the intercom saying not to touch anything in the bin to wait, so I told him you should have done that in the first place. Over all the experience was horrible. We are never coming back.
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July 2023 by Pam M.
It's Hot and Grimy but you can find some pretty amazing gems while digging in the bins. Here you pay by the pound currently it's $3.19. Very Dusty wear a mask and very dirty so maybe gloves too.
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July 2023 by Angelica Ramos
Called to verify hours for donation center and the lady who answered me just hanged up, not even let me finish my question. VERY RUDE CUSTOMER SERVICE. per the lady I spoke to, she is the manager but she wont give her name at all. I wonder how can she be a manager with that attitude and work ethics.
