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July 2024 by Comic Book Chaos #27
Placed an order online and they canceled it 2 days later when I show up, and the nobhead says we still have them if you wanna buy them again... Lost my monthly discount, wasted my time and money and they still joked and laughed about me as I was walking out. Complete pieces of garbage workers at this location.
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July 2024 by Jaime Moreno
Good customer service. Very helpful. Parking was pretty bad now that they charge.
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June 2024 by Jorge Mendez
Customer service, for the most part, is really good. The employees are very knowledgeable about the products. Plus, they're also super friendly as well. Would definitely recommend coming back.
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June 2024 by Gabriel True
I went in there to buy a Nintendo switch. The guy was very helpful. But he said something that truly did not sit right with me. He was discussing some time consuming task he has been given from his higher ups and said “I think im going to have to clock out and finish this work off the clock.”
Honestly this is aimed at his bosses, probably regional managers.
SHAME ON YOU.
That is illegal. And I highly doubt someone would willingly do this if there wasn’t insane pressure from y’all. I doubt he just wants to work for no pay. I am still disgusted by this and will no longer shop with this company and will cancel my membership as well.
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May 2024 by Carl
Godsend to go get games for discount prices
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May 2024 by mattie enright
lame store sold me a broken game.
Received a mario game for switch as a gift last year and never opened it until today and it doesn’t work at all. I tried it with two different consoles
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April 2024 by herman hawkins
great employees
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April 2024 by Allen Guardado
Went in today to get some plush toys. Very friendly service and helped me find all I needed. I loved the selection of items. There was Pokemon, Minecraft, WOW, Mario, Hello Kitty, Naruto, Dragon Ball Z... The accessories of all different colors. Leo and Bryan were very helpful in finding all that I needed. They were knowledge on the gaming items. The store was very well organized, which made everything so much easier to find. The store itself had a very friendly and exciting atmosphere. Made me want to try all the new games. Even the others customers were very knowledgeable an passionate about the games. Would definitely go back just because I felt very welcomed.
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February 2024 by Steven Vega
They don't sell portable psp consoles?
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January 2024 by P C (Cosmic Horror Romance)
1/14/2024Bought some 3DS games. It's not displayed, so you need to ask if they have any old or retro games.
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January 2024 by 아집
"Beware! GameStop's Money-Hungry Tactics Will Empty Your Wallet!"I recently had the displeasure of dealing with GameStop, and let me tell you, it was a nightmare. From the moment I walked into the store, I felt like I had a target on my back, and the employees were ready to pounce on me and drain every last penny from my wallet.First of all, the prices for their used games are absurdly high. I could practically buy a brand-new game for the same price elsewhere, but GameStop seems to think their scratched-up, beat-up copies are worth their weight in gold. It's like they believe their used games have some magical powers that make them more valuable than anywhere else.And don't even get me started on their trade-in system. They claim to offer you a fair value for your games, but in reality, it's a highway robbery. I brought in a stack of games, some of which were practically new, and they offered me a laughably poor amount of in-store credit (which you cannot use on the same day; you gotta visit again and spend even more money to get that credit discount applied). It's as if they have a secret mission to make sure you leave with as little money as possible.The cherry on top of this terrible experience was the pushy sales tactics. The employees kept trying to upsell me on unnecessary warranties and accessories, almost like they were desperate to meet some sales quota. I felt like I was being harassed rather than assisted.If you value your hard-earned money, steer clear of GameStop. There are plenty of other retailers and online options where you won't feel like you're being taken advantage of. GameStop's eagerness to snatch every penny from your pocket is downright shameful. Save yourself the frustration and find a more customer-friendly gaming store.
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December 2023 by Maricela Dominguez
My children's favorite video game store
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December 2023 by Max G.
Update your hours. It's really simple. I generally don't expect much from a gamestop as far as service goes so the bar is low, but Letting customers know when you're actually open is the first step to decent customer service. They don't open until 11am. Annoyingly waisting customer's time.
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November 2023 by Old M03
It's my go to place for video games. Always great service from the staffs
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November 2023 by Dan
Well, he seems kind on the outside.
Game release date and information are also provided quickly. If you ask something, it comes right away.
Service satisfaction... well... I think it's worse than when I visited about 4-5 years ago. At least when I visited today, it looked like they were trying to sell something and make some money. I obviously only wanted the console, but later I found out that it was a bundle with added games that I wouldn't even play. I wondered how expensive it was, it was added to the subscription 25 that I didn't even ask for... Before pre-ordering, I checked to see if they would deliver it to my house, and they said they would, for $5. I took it and ate it, but when I finished paying, they changed their words lol. They said they don't provide delivery. It felt like some kind of con artist duo was trying to make a fool of themselves. It's a shame that they exchanged ideas with each other and didn't doubt their thoughts about how to bake and boil it. Well, it's my fault for not checking properly before payment, but I think it's a serious problem to secretly add things other than the product requested by the customer without the customer's clear consent.
Personally, I strongly do not recommend GameStop. Otherwise, come to your senses and go.
