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December 2023 by Joshua S.
Won the raffle for the 11s that came out today and picked up here! This is my second time picking up shoes off the raffle here in I wanna say a year maybe!! I wanna give a special thank you to Jalayah for her excellent customer service and going above and behind today! The situation at hand was I won the raffle however I woke up early thinking maybe u can order her shoes online and not have to go instore to avoid the lines! For some reason my card locked but I couldn't get them online! So when I went instore to pick up there was an issue with my card. Which I really appreciate Jalayah for being patient with me because I didn't know what was going on with my card. Times like that you don't know what's going on was it fraud on my account or what! But Jalayah was cool patient and I really appreciate that! I got my issues resolved and was able to leave with my shoes Thank you again
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August 2023 by Harsh Verma
Nice collections and very promising prices , also staff is really cool and helpful. I would recommend this store 100 percent
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January 2023 by Jerry Rubio
Best Foot locker on the west coast, sales associates are friendly and helpful. I will be back soon.
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January 2023 by Blake Pattengale
Footlocker are a bunch of cons, crooks, and liars.I bought shoes online from Footlocker that were defective within 5 light wears over the course of 2 weeks. I called and talked to a person who told me I had 45 days to ship them back, from the time of that phone call. I sent them out 30 days later, and just got the shoes back with a note saying I didn't return them in time. These people will lie right to your face. Send you defective shoes, and not give you your money back when you ask for it. CROOKS.
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August 2022 by Aman G.
Sign on the door says they will open at 12, at 12:10, tried to get the attention of the employees in store since we had been waiting since 11:45 for them to open along with several other. The employees were completely ignoring the fact that there were several people lined up outside the door. Totally unacceptable to first of all, open an hour later than other stores on Melrose and then not even open on time.
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August 2022 by Chip Douglas
Extremely disappointed into the customer service here at Melrose today I experience one of the store Representatives targeting myself I went there to buy and purchase an Air Force ones that were just newly released 2 weeks ago I went there to also make a few purchases I have met some of the great staff there and let them know that I was a security guard for another known popular brand in the area once I went today I was continuing to be asked if I work there by the same staff member. Was also told by the staff member that it's a possibility that I could be walking around with the security guard shirt on and not a actual representative of the company that I'm Brandon too this is extremely unprofessional by this management. I still continue to make a purchase for my product and said thank you to the floor salesman. I'll go shopping at foot locker in Los Angeles since 2018 since I moved to Philadelphia and never experience a situation like this come on foot locker you got to get the real people behind the front counter I understand there is money to be made not personal aspect to be looked at
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July 2022 by Bossco Mitchell
The staff has some new associates mixed with the management is great Liz and the other managers are on point with the information and are quick to help. This spot has had it ups and downs with the cook groups but now it seems to be more sneaker collectors and customers who really want the sneaker which is a good thing. The selection of sneakers and apparel is great aswell
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July 2022 by Amanda E.
We're a couple of sneaker heads and we're looking forward to acquiring new kicks from this shop. Unfortunately we did not "look important " so we got no help. The workers did not even bother to give us eye contact. Terrible customer service. On top of that they had rows of the same shoe.
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June 2022 by moises ruiz
Very bad costumer service, the didn’t respect the store hours( closer earlier)
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May 2022 by Moh Deuxf
Malique Is In The Place !!! Go Dodgers !!!
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April 2022 by Jacklyn Vilyus
Footlocker on Melrose and Genesee consistently does not clean up after their customer lines for shoe sales. They have no problem trashing the historic Fairfax neighborhood and the environment. They managed to keep the inside of the store looking top-notch but have no problem letting their customers throw garbage all over the Fairfaxhigh school and genesee street. Good reason to just order your shoes on Amazon
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April 2022 by Andrew Erhardt
Very helpful staff, everyone was very friendly, selection was amazing. The store itself is beautiful. Great place to shop. Isaiah was the best so make sure to ask for him when you go here!
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April 2022 by Shawn Bartley
Bad customer service. Impolite staff. Don't recommend.Brought my kids here to buy shoes. They were not interested in assisting us. LOL. DO NOT RECOMMEND.
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February 2022 by shaun o.
Store employees will intimidate you and try to use aggressive tones in their voice as a form of power. I feel bad for the store employees as they think working at a shoe store is some prestigious job. I would avoid this location at all costs.
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December 2021 by Matt Hoderland
Forgot my mask so I held my shirt over my face and the employee while wearing a cotton mask told me I can't come inside.No masks being offered for customers. Cotton is cotton this type of ignorance is unacceptable