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January 2024 by Наталья Гришина
I had a terrible experience at this location. The sales managers are so rude and unhelpful. I am Equinox member for 2 years in BH location and did upgrade to access all Equinox locations. Kyle Dorausch assisted me with it. He was very nice and even called me back when i left the voice message about upgrade, then i had a question regarding guest pass and he started to ignore me, did not answer my text messages, did not pick up the phone. So i called Equinox on Sepulveda and since Kyle was busy with the client(that's what i was said) they transferred me to Tage, she was very very rude, screamed on me, tried to get rid of me but not help me and on top of that she hanged up on me not even saying goodbye. What can i say, most likely i cancel my membership, don't want to feel myself unvalued customer for $345 per month out of my pocket.
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December 2023 by GLAM DOLL
Don't go here!!! Management extremely rude and unprofessional. There was a man in the woman's locker room, he went to steam room and he was hard! When I told the manager Page, she yelled at me!!! They lock you in for a year so you can't cancel. They are unkind and treat people badly. Go ANYWHERE ELSE
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December 2023 by Daniel Chuang
Great personal service
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December 2023 by Jimmy Feng
Visited Equinox Sports Club during my recent trip to LA. The place is much bigger than the other Equinox locations I’ve visited making the gym rush much more manageable. The addition of a turf rooftop, cold plunge, swimming pool, and hot tub makes it well worth the membership fee compared many other locations.Jason was friendly and very communicative. He even offered to help me with a club near me. I’d definitely recommend this club to anyone that lives around the area.
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December 2023 by Leonardo C.
Bad maintenance in the female locker room. The lady cleaners yell at you and bang on the showers for you to get out 30min before the club closes rather than the 15min timeframe cutoff.Sucks to experience this when we pay $330+ a month for this trash, low quality, location.
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December 2023 by Jesse Welch
Large front room that they advertise as a great place to chill and work if you like, but it's extremely echo-y and they blast music so loudly, even noise cancelling headphones don't block it out.Beyond that, the wifi doesn't actually reach the front area and in the few places that it does, the wifi goes in and out every 10-30 seconds, making it effectively a giant furniture storage area. It gives the club a desolate and run-down sort of feel to it. I'm not sure why they have this area if they seem to be trying to keep people out of it.*EDIT*The fact that the response was a template response is telling of the amount of care given to this location. It would have been much more powerful to fix the wifi, and adjust the volume of the music in the front room, but there seems to be an aversion to taking action here.
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November 2023 by Ben Saponar
Lots of THEFT in the locker rooms here, especially in the executive membership lockers. They have some elaborate scheme going on with the security team and they target the wealthier locker room bc equinox has full access to your locker, so even if it’s locked they can go in a take things. AND WHEN you get stuff stolen they Blame you and take no accountability for their shady practices.
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November 2023 by Rafa B
Went in for a trial gym was great also customer was very poor. They refused to stamp parking pass for a miserable $2 ?? After they are charging $300 for membership. It’s the principle, Marcus Barer is a great advisor. was about to enroll but this petty experience says a lot. Will never come back. All the best ✌?
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October 2023 by Scott Fujii
Unlike the other Sports Club LA-turned-Equinox club in Irvine, this “Destination” location does not feel premium. The overall cleanliness and condition is subpar in comparison to Century City (the other Destination club in LA). I only use this location for the rooftop (currently, under maintenance), group class (instructor only teaches here), and pool (Century City lost theirs when they demolished the former building and moved into Westfield). I wholeheartedly agree with the similar comments others have posted regarding this club not feeling like a Destination club. There is also a $2 parking fee unless you are an Executive member.Also, they’ve recently hired a security guard who is basically a cost center - Is he paid to socialize and mingle with the staff inside? Never seen him working in the garage. If he’s there, he’s just on his phone and listening to music. Also, why not just automate the parking and cut the cost of hiring an attendant and all the associated HR costs that comes with that. If you cut these cost centers, parking could probably become $1 or free.
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October 2023 by Arianna
Lots of equipment, but one of the worst Equinox locations! I hadn’t been to this location before and was informed by the person at the desk that he couldn’t validate my parking, but “it was only $2 to park.” Why charge for parking when the membership is already $300+ a month? The fact that he said it was “only $2” was ridiculous because imagine already paying for a membership, but also having to pay “only $2” every single time you want to use that $300+ membership. Didn’t realize this location was so hard up for money…The people at this location are also rude and never clean up after themselves.There are much better locations for a “luxury” gym.
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October 2023 by Aviator Predictor
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September 2023 by Kinga Stefanowska
Amazing sport club in LA. I’ve been only to this Equinox and I loved it. I’ve tried some other gyms and this one is my favorite. High quality service, clean spaces, interesting classes and a huge variety of choice! The monthly subscription is very expensive though, but if you can afford it, I think it’s worth it!
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September 2023 by Jon Taylor
I’ve been an Equinox member for over 15 years. About a year and half ago I upgraded my membership so I could use this club. This “destination” location is the least nice of all the Equinoxes that I’ve been to. I’ve been to ones all over the country including New York City. I don’t quite understand why this club is dirty, equipment is broken, and on top of that the clientele is rude and entitled. I can only think that a lot of the members must be grandfathered from before Equinox bought Sports Club and are paying really low membership fees. The pool is really nice and the front desk people are friendly.
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September 2023 by Anthony
Joined this gym around a year ago hoping to find a cleaner & less crowded gym due to the insane crowds and dirtiness at local gyms such as LA Fitness and 24 Hour Fitness.For $300+ a month, I don't think the value is there to justify the price. Lot's of members are disrespectful toward the club and leave towels, work out accessories, and bottles everywhere, and the club is too large to have the cleaning crew keep up at all hours of the day. Members should have more respect to clean up after themselves, lots of them seem entitled. Like most gyms, from 4-7pm during the week it gets crazy packed.The basketball courts are often taken and hard to get on during the afternoons and weekends. Lot's of guys who think they are in the NBA with big egos. If you want a basic pick up game to have fun or get a good cardio work out, this isn't the place to play. Some of these guys need humbled.Lately, lots of machines are broken including a majority of the stair masters and the sauna. The food bar in the lobby has been closed since covid had has no path or direction to be opened up soon.Parking is also very limited, on top of $300 a month, you need to pay $2-3 to park in their garage, or find a meter spot on the side streets. There's some street parking that doesn't require a meter but those get taken quickly and is limited.With all that said, there are some good benefits. If you go during the morning, or during the day, there's a more respectful crowd and the basketball courts are more open with people just shooting around. There's a lot of available classes throughout the day that you can join. They just added two cold plunges upstairs on the patio by the pool. The gym is also massive which spreads people out so you're not on top of one another.Overall, I'd say there are more pros than cons, but for $300 a month, I don't think it's worth it.
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August 2023 by Memed Sari
You guys have to stop that 6:30am so-called rooftop class on Thursdays or take it indoor or something!! Constant screaming and yelling is not something your neighbors want to hear that early in the morning.. it is really annoying for the rest of us and you guys should consider others..
