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December 2023 by khalil small
Staff was very unfriendly and not very helpful. Location was slow and manager was unresponsive.
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September 2023 by Alison Hensley
We were thankful for a great experience at our local enterprise! Derren was an excellent agent, excelling in communication and making the whole process seamless and easy on our end.
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July 2023 by Mitsrahy Meza Aguilar
Very unprofessional, they had given us a car that has no brakes and needed an oil change. They wanna charge you for damages the car had before you’ve even driven it. They scam and are very rude. I wouldn’t even give it one star more like none.
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June 2023 by nicole b
My AdA rights was extremely violated as well as my civil rights while being publicly Humiliated
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May 2023 by Joeanna Breveard
The best experience ever, customer service is amazing! This place salvaged our family trip! Reservations were easy to make online and thankfully they had a minivan. I got a call the day of reservations to confirm availability and they informed me of what I needed to bring to complete the rental. This location is easy to find and parking is accessible. Juana greeted me and made sure I knew how long until she could assist me. Juana was fast, professional, and amazing. She allowed me to tell her about my horrible experience at Dollar and it did not feel like she was not listening to me. Mary assisted with checking out the minivan and was thorough. I even got a text message from the manager to ensure satisfaction! Juana and Mary are amazing and I hope enterprise values how hard they work at providing excellent customer service. Oh, yeah, the minivan was nice and accommodating. LOLNeedless to say, I recommend this location and will continue to rent from them..
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May 2023 by Irayda Diaz
I had an excellent experience. Carlos really took care of me and my husband. After going to 3 other enterprise and let down we called him .We showed up and within ten minutes we were in and out. Let’s not forget the amazing customer service the two young ladies provided . Amazing spot!
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May 2023 by PHARAOH LOSTSOUL
10/10 Most Recommended special thanks to Mary and Juana ?
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March 2023 by Cecibel Ramirez-Cortez
Amazing customer service, Carlos made it very easy simple. The best location honestly in South LA very friendly, as soon as you walk in they attend to you and don’t have you waiting around like other locations in the area. Very satisfied with their customer service.
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March 2023 by Josua Salazar
Great customer service from Carlos ! Very helpful and he also got a lot of patience !Best part is that if they don’t have a car on the lot they will help you locate another car in another location and bring it for you! I definitely recommend this place! Ask for Carlos !
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March 2023 by Ulises Hernandez
Great customer service. When we arrived at this location, Carlos approached us and greet us and then gave us a couple of car options, so if you need a rental car, I recommend you to go to this location south LA and ask for Carlos
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February 2023 by Jay S
Lot of lies and giving you the run around. Best to be honest and straightforward when unable to fulfill reservations made in advance. Will not return.
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February 2023 by Seth S.
Unbelievably horrible service. I can't stress enough... FIND AN ALTERNATIVE! After arriving at the location our vehicle was booked at we were informed they were out of vehicles so they sent us to another location that no longer had full size vehicles but instead gave us a ford ecosport which is really just a glorified hatchback ( isn't it weird how we've transitioned from hatchback to "mini suv"?? Which is all it really is so why didn't we just stick with hatchback???) Anyway this "SUV" had less trunk space than my wife's mini cooper. The reason we requested full-size is that we are traveling on a road trip to Texas and needed the room for luggage. But alas... all they had was a piece of crap ecosport that we had to fill the trunk area and back seats making us feel very crammed in. But we were desperate to leave so we took the car. However when we got home ro load the luggage my wife noticed the gigantic screw embedded into the tire which we missed when we inspected the vehicle in the dark parking garage we picked it up in. No way are we driving 1500 miles on a tire like that so now we are 3 hours late for our 9 hour drive and we need to get another car but God help anyone trying to navigate their absolutes WORTHLESS sutomated customer service phone line. Nearly impossible to find a human representative. After about an hour we were finally told to call roadside assistance which baffled us ( they failed to inform us that roadside assistance were the ones who would find us a new car...) but finally they located a vehicle at another location (the third one so far) and when we arrived we were greeted by a very rude service representative who actually had the gall to ask if we had topped off the vehicle we had had in our possession for a couple of hours and had driven a total of 6 Miles. I will Never. EVER. EVER. EVER. use Aivis or Budget again. Worst car rental service I have ever experienced. Oh and they ended up giving us a pickup truck which is even worse than the ecosport as we only have room for out luggage in the truck bed. I hate this company so much it made me sick just reliving this whole thing here.
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January 2023 by GAGE JORDON
One of the worst, most unorganized enterprise locations. Constantly turning away reservations, letting people sit for hours just to tell them no vehicles available, and no sympathy for wasting people’s time. If you value your time, do NOT rent here.
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January 2023 by Stephanie oliver
Awesome experience! Absolutely satisfied with the customer service I received, Especially from Carlos and Juliana !!! From the browsing , to scheduling and even the transaction of beginning the rental process , they were informative through every step! The business establishment is very welcoming as well. Great condition vehicles as well! They go out to the car with you and make sure your rental is as comfortable to you as possible. They make sure you’re leaving satisfied! Will definitely be back and will be referring friends when they’re visiting and need a rental! Thank you for the awesome service!
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December 2022 by Tyler House
New location in LA with fast and friendly service!!!!
