-
November 2022 by Daphne Brogdon
highland park enterprise was the nicest most efficient Enterprise I've worked with
-
October 2022 by Kayla A.
Great experience, Kat was so helpful, friendly and patient. Thank you for making this experience a breeze!
-
October 2022 by Aaron Salcido
I’m a regular customer of this location in Highland Park and know I’m always in good hands with the team here. Kat, Jared, and Haydee always take good care of me and get us in and out as quick as possible.
-
October 2022 by William Wang (Surgeon)
Courteous staff, I forgot that they will pick you up. Easy process through insurance. I would recommend this office on York.
-
September 2022 by Shant A.
I had an amazing experience at this location, Kat helped me with my reservation and she went beyond my expectation to ensure my reservation was fulfilled. The vehicle I rented was clean and in great shape. I would defiantly be returning for my future rentals.
-
August 2022 by rishi khanna
Stay Away! I called and asked if they had a car that covers the rate my insurance will pay for. They said they did. When I got there, they did not have it. I ended paying an additional 22$ per day above what my insurance covered. I will be returning the car asap and going to another car rental location while my car is being repaired.
-
August 2022 by Rishi K.
Stay Away! I called and asked if they had a car that covers the rate my insurance will pay for. They said they did. When I got there, they did not have it. I ended paying an additional 22$ per day above what my insurance covered. I will be returning the car asap and going to another car rental location.
-
August 2022 by Brittany
Our new spot for Car Rentals!!!! Our visit was quick and hassle free!!!! We came here to rent a car for our Vegas trip and we were instantly greeted and helped by Jared! He asked what we were looking for and showed us a nice selection of cars to choose from! We chose a mid sized suv ! He walked us through and let us inspect the vehicle, which was nice. We signed and were on our way! Return was easy and the car was so comfortable! Definitely will be back!!!
-
August 2022 by Charles Ide
Jared Silva and his staff at the Highland Park/Eagle Rock location were friendly and accommodating, adding to the positive feelings I have about my trip to Los Angeles. Renting a car from Enterprise was great.
-
August 2022 by Trevor G.
Wouldn't accept a temporary license and the manager then ignored me rather than trying to find a solution. Poor customer service
-
August 2022 by Nicole V.
Using Enterprise's service was different this time because it was pertinent and URGENT for me. I received a text from my sister in San Francisco, about my father being hospitalized due to his heart and other conditions. I live in LA and can't put more miles on my car, the first thing I thought of was Enterprise plus it was 2 miles away from my home. I immediately booked online, got picked up by an enterprise representative Bienn so I may leave my car at home. I was assisted by Jared Silva the branch manager. I was so distraught and in a hurry, he explained thoroughly everything I needed to know and made the process so easy & was empathetic as to why I was in a hurry. Jared made it very efficient for me to leave in a timely manner. He had the best attitude, it helped me because I was packed with anxiety. Who also helped me was Haydee over the phone when I had more questions, she was very informative, sweet and polite. Also who picked me up was Bienn, I told him why I was leaving to see my father and he also offered to pray for me and my father. That single gesture meant everything to me. Bienn was a very kind hearted, gentleman that you can tell has a solid honest work ethic. I truly only ever rented a car twice with Enterprise, but this second time was due to the urgent circumstances of seeing my dad immediately in SF from LA. & important to me because my dad and I haven't spoke in 6 years. I never write reviews but this enterprise branch, with Jared, Bienn & Haydee, made me feel prioritized, efficient, and gave me hope to arrive in sf in a timely manner to see my father just before visiting hours at the hospital was over. So than you to Enterprise at my hometown Highland Park/Eagle Rock. This solo trip was monumental to me to see my father. Thank you so much Jared, Bienn, & Haydee. Sincerely, Nicole Velasquez
-
July 2022 by Candace M.
I go to this place all the time. They know me by name, and they are the most efficient and helpful car rental spot I have been to. Every time I leave, they ask if their service was 5 out of 5, and I always say yes! Kat is the best, and she is a great manager. I have been to some bad car rental places in my day, but they are organized and friendly. As a carless Californian, I usually walk, bike, or public transit most places, but I live very close to here, so I rent a car a few times a month to get some extra errands done or go on a trip. I always reserve in advance. However, if I reserve close to the time I will pickup, I usually call them just to make sure they have what I need since they stay busy. Sometimes they call me to confirm as well, especially on a busy weekend or week. You should definitely sign up for either the Enterprise Rewards program or National Emerald Club - I personally think Emerald Club has a better return on the rewards if you rent often, so I chose that one. Doing that means all your info is saved, and you can get in and out quickly. Just be sure to reserve what you actually need - all the time I see people who reserved a compact SUV look at how small they are and want something bigger, which might be tough if they have a lot of bookings - like I said they stay busy, so reserve the kind of car you need during your reservation so you can get the right vehicle for your plans! I also use a discount code from my employer, so I always get a really great price here. I only choose another location or brand if the price is drastically different, otherwise as long as I live in this neighborhood (and probably even if I moved further away) I am coming here. 5/5 service always!
-
June 2022 by Jenice Vance
Very friendly service and convenient to my job. Is a small office but had decent selection of vehicles.
-
May 2022 by Sandrita V.
Having just arrived from an exhausting trans-Atlantic flight (from which I didn't receive my luggage) I made a reservation online with all of my info/credentials (which were already on file). I had a temporary driver's license which I had obtained from the CA DMV website and the agent said they couldn't accept my temporary license unless it was a printout from the DMV. When you go to CADMV website and renew your license online, you can hit print to get a paper copy. This was a legitimate document from the DMV and I had my passport and photos of my CADL. This was beyond ridiculous and caused me so much stress and trauma. I don't live in LA and did not have a day to waste to go to the DMV for another printout. ABSURD POLICY/HORRIBLE NON-SERVICE!!!!
-
May 2022 by Amir G.
My first time renting from enterprise and I was Very happy with my service. Katherine The manager gave me great service and made sure I get in and out very quickly. They also gave me a ride to the body shop. I highly recommend this branch and certainly grateful to Katherine . Thank you for everything you've done for me.
