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March 2024 by Carver Folkes
Let's see… let’s see… oh right “ghetto” is the word I'm looking for. Thank for you for nothing. Luckily found a rental elsewhere. You should do the same.
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March 2024 by ellen hoang
Very amazing customer service! Chynna was very friendly and helpful! Will rent from here again!
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March 2024 by Carlton Newsome
This is a convenient location. Spoke to Justin on the phone and just about the best customer service experience I’ve experienced. Thank you!
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February 2024 by Julio Carrillo
Had I not called them this morning, they probably didn't even knew I existed and had to pick me up. I called them after they weren't around after the agreed pick up time. I was left on hold for about 20 mins. My pick up guy and guy at the counter were great under the circumstances. I just wish I didn't have to waste more time because their validation at the lot didn't work for a group of us trying to leave when we we released our rentals.....It has now been over a month and no one has been in contact with me to follow up after I have sent them an email according to the response below.
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February 2024 by Stacy Rosenbaum
Great service from the staff here. We were in and out in no time, which has not been my typical car rental experience.
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January 2024 by Link Logistics 365, LLC
Hector and Justin were amazingly accommodating and helpful after Enterprise (another location) cancelled my reservation due to unavailability of cars. Hector was kind, and understanding and got me just the kind of rental I needed for my trip. The location was clean and professional. I had a great experience renting from them and will likely return to the downtown LA location the next time I need a rental.
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January 2024 by Jh Jin
Good experience. Crews were cery kind, and the process was so fast. I was very satisfied.
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December 2023 by Silvia R
Great experience for my first car rental. Easy pick up and drop off. Good price and no hidden fees. Definitely recommend!
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December 2023 by Lanre Idewu
Best Enterprise ever! Manny and Carla have revived the lost art of Customer Service. They go out of their way to make sure you’re satisfied. A little goes a long way and they get it. They put customers first, unlike so many other businesses nowadays. I’ll definitely be back!
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October 2023 by Anna Reich
Amazing customer service with the morning crew! Car drop off took just a couple of minutes and they helped me get to a meeting I was running late for. Super helpful!
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October 2023 by Jug Los Angeles
This enterprise is by far the worst I've ever dealt with, even as a member. Every vehicle they provide has some sort of defect, whether it's body damage or engine issues. In addition, the customer service was disappointing. Even after speaking with the branch manager, I received no improvement in the level of service I received.
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October 2023 by Peter K
My experience was outstanding. They've an incredible enterprise associate named Adam. He thought of everything i forgot to consider on my last minute booking. He got me into a hybrid car for a small upcharge, which ended up saving me ton$ on gas with my drive to San Diego & back. Entire process was quick, professional, & easy. 24 hrs, in & out, perfect job. A breeze.
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October 2023 by Adri K
I am very impressed with service at this location. I requested if a specific car make was available because I am trying to figure out which car to purchase. The staff went out of their way to help me and even had a car brought in from a nearby location because this one didn't have any of the makes I requested. I believe the person helping me was Dino.The return was also incredibly fast. I was worried it would take long becuase I had to get to work but it actually took less than 5 minutes!I was very happy with the whole experience.
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October 2023 by Shuangling Yin
Unfortunately worst car rental experience: unethical and unprofessional staff: Adam and one of his colleagues lied about the fact customers can drop off at a different location. I had to book online myself to get a car eventually
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September 2023 by Affar Baksh
This branch was very professional and efficient. Process was seamless. I was able to speak to them and get a car guaranteed. Other branches,l would not guarantee me a car.
