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February 2024 by Jerry Zhou
I ordered a rose bouquet for my wife on Valentine’s Day. The flowers look great. The staff brought the flowers to my car. Great service. There are minimum orders for Valentine’s Day. This year, it was $350 for the day before and $400 for the day of.
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February 2024 by Bobby B.
I'm going to start this review with saying this is a very beautiful flower shop with many options but cost-effective ones are not that. I understand the value of Art and I have many pieces on my walls but the reality of paying so much for a bouquet just does not make sense. Ordering flowers used to be a pleasure but not anymore. The arrangements are subpar the flower quality has gone down tremendously where they last maybe two to three days. You were one of my favorite flower shops but after this delivery of flowers I'm no longer going to be spending any money as the service and quality do not meet my value Mark to spend this much money. If you are going to charge this much you need to bring your quality back to where it was 2 years ago where your Arrangements were beautiful and your flowers would last two to three weeks not 2 to 3 days.
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December 2023 by Dana A.
I ordered flowers for the first time from Empty Vase because all of their pictures on the website were incredible and they were delivered on time and just perfect! They were just as pictured on the website. This is important when you are looking for something very specific. I would definitely order from here again! Very happy with my order! thank you!
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November 2023 by Samantha M.
The most beautiful arrangements. I've used them for years. I had a misunderstanding when placing my Thanksgiving centerpiece order this year and accidentally purchased a one sided arrangement rather than one that had flowers all the way around. This morning, Empty Vase picked them up and re-arranged the florals for me. My centerpieces are beyond stunning.
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November 2023 by Brendan P.
Empty Vase is probably my favorite florist in the city... and I used to own a flower shop! We recently received a beautiful bubble bowl arrangement from them full of orchids, hydrangea and lisianthus, packed into a pave, all white, with curly willow lining the bowl. It's the kind of work I do myself: only fine flowers with no filler or fern. It felt like a luxurious gift. If I ever get married, they get the gig! Definitely one of the top florists in the United States.
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November 2023 by Time P.
Customer service is NOT GOOD! When you call you are placed on hold numerous times, you get so tired you hang up. After 3 calls that's it for us. Then finally someone picked up early in the morning on call number 3 on another day and we found they did not have the flowers we were looking for in stock. Just not a good situation over all, after all of that. Not to mentioned we went to visit the location and we had a long talk about what we wanted. Of course, they are overpriced, but if the overall experience is worth it then you make adjustments, but if not you keep it moving RIGHT? We certainly did.
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November 2023 by Basma Khalid
I usually order from them, but im so disappointed for my last arrangement, they used old roses.
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September 2023 by Will Olson
They were very quick to put this together and deliver it, they called to make sure my request was correct and they didn’t get anything wrong.The flowers were beautiful and I am very happy with how it turned out.
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July 2023 by Steve C.
I'm giving 3 stars b/c the experience was mostly frustrating, but in the end, Empty Vase offered a remedy that was acceptable which lifted it from one to three stars. I never found the staff to be condescending or rude, on the contrary, they mostly tried to ameliorate the situation. Like many, I didn't get the specific flowers in the arrangement I ordered, which is a bit frustrating, since I had a look I wanted for the table, but the overall arrangement is lovely, and all the guests positively commented on it. I have two more dinner parties in the next couple days, hoping the arrangement lasts for them. It's frustrating that there is nowhere in Empty Vase's system to notify the customer of the time when the arrangement will be ready for pick up or delivered. Empty Vase assigned a random time based on their convenience, not my schedule. It really should be the other way round. In future, I will be sure to put a time in the notes section, and hopefully they'll oblige or follow-up with an update. Empty Vase's prices can seem steep, but I'm not unwilling to pay for the artistry that goes into the arrangements created by its florists. These artists created an arrangement with over 40 stems plus lining the vase with greenery in a beautiful piece of flora art. It's a lot of flowers, and a lot of creative work and the price reflects this. If I go to other florists' sites and compare similar complex arrangements, the pricing is not very different. Because Sarah so artfully managed this situation, I'll be back to give Empty Vase another try. I'll update this review then, but for this go round, I'm not in agreement with some other reviews that claim Empty Vase is "the worst" or "vile" or "obnoxious", I just found the experience to be a bit frustrating overall, but with a nice, but not as pictured or ordered, arrangement (which happens at any florist, since the pictured arrangement is a moment in time with that day's inventory). I understand it's floral art, not a floral factory. I'll just be sure to call and see what their inventory is before I order the next arrangement, and then, I will hold them to creating the arrangement as ordered.
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June 2023 by Jeremy G.
We will never use this florist again! For the prices they try to command, you would think the quality of products and customer service would match. Got the entire request wrong and when we tried to give them a chance to resolve the issue, thinking maybe it was an honest mistake, they failed to take advantage of the life preserved being thrown at them. Lesson learned and we will never use them again and would not recommend this florist.
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June 2023 by Stacy L.
THE. ABSOLUTE. WORST. (1 star is too many stars) Years ago, I received a stunning arrangement from this place, leading me to trust them for future deliveries. However, long story short, they consistently fail to deliver what I order and instead offer subpar substitutes. The quality is nowhere near the prices they charged. Fast forward a year and despite my reservations, I give them another chance today for a special birthday delivery, only to be let down AGAIN! Of course they didn't have the flowers that they use to lure you in online and they again promised a beautiful alternative. Thankfully, I asked for a photo before it went out for delivery, only to be presented with a laughable attempt at something comparable. I called and told them absolutely not, at this point it's later in the day and since it's being delivered to an office I needed it delivered asap. So they offer to send a bouquet already made, which I reluctantly agreed to based on a picture they sent me. In the end the birthday girl had to stay late at work on her birthday waiting for this delivery, she couldn't enjoy them throughout the day and literally was JUST told after she finally received them, they left the price tag on it!!! I'm done. It's my fault for giving them yet another chance. I will never support their business again, and if asked, I will actively discourage others from ordering from this overpriced, overhyped, and utterly disappointing place.
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May 2023 by Emmanuel mireles
The owner or man in charge that day very nice very good man helped me with my order I wanted a small $20 ish bouquet and the lady who helped me did a excellent job. Great service, Beautiful flowers
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May 2023 by Shanice B.
Do Not purchase a plant from this nursery. The plant I bought seemed fine at the nursery but when I put it inside immediately bugs began flying out. These bugs filled my house and killed my plant. I've never had this happen and it's truly upsetting, so do not purchase from this place.
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April 2023 by Em M.
I really wanted to leave a 5 star review. The customer service was helpful but the product was an embarrassment. The arrangement that was delivered looked like something my 4 year old put together. I requested substitutions and they didn't have some of the flowers from what was listed for the arrangement but the florist did a subpar job. After spending so much on this floral arrangement, I was highly disappointed. They did not try to replace the arrangement but was willing to issue a $50 credit... if I'm not happy with the arrangement, why would I order another ...
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April 2023 by Karen B.
To say that you cannot go wrong with the Empty Vase is an understatement. I needed a super wow arrangement for a friend who just went through brain surgery and you guys outdid yourselves. Your website does not disappoint and the arrangements shown on the site are no exaggeration. My order looked as beautiful if not more than the one I chose online. I know that this is more unusual and most florists will say that they didn't have the flowers on that particular day or that they are not in season and since most people never see the arrangements they send, you are operating on blind faith. Well, Freddy, the head designer at EV, was so kind and sent me photos of the finished product and it took my breath away. Well worth the price and a real show stopper. Thank you EV for making my friend so happy with this most amazing arrangement. I now understand why I keep coming back to you guys for all of my flower needs. You guys are simply the best!
