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February 2024 by Ray Stringer
Great
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January 2024 by Maria A.
Wow, this place isn't clean. The soda fountain dirty and liquid all over the place. The tables dirty and some with dry food or dressing. The restroom were gross with paper all over the floor. I can't believe with so many workers in the front no one can go and clean the tables. I'm surprised people come the the store. It's in a nice shopping center and first time stopping by to get something to eat because I figured it was going to be clean and nice. I was wrong totally wrong. Management really needs to come and take a look because the manager or ers aren't. I give this place an eeeeeewwwwww
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December 2023 by Sierra Miranda
I spent $34 and ordered via Postmates today around 2PM. My order was missing all of my combo items for one order: chips and a drink and a seperate drink for the second order that I was charged almost $4 for. I also ordered a large soup and that was missing the garnish items that should come with it. I don't know who prepared the order but that was why I had to give them such a low rating star for spending nearly $40 and not getting most of the items that I paid extra for.
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December 2023 by AJ
The food was hot and tasty, flavorful and was overall excellent. The service was ok, unfortunately the place was really dirty but the staff did clean up the table for us so thats a big
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November 2023 by Paul L.
William at the cashier was excellent in navigating and explaining the coupon discount and kindly help with my order which needed special accommodations. All the staffs were nice as well. Good clean location.
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October 2023 by Kate K.
People work here are kind and cleaner than before pandemic. Coupons accepted as well.
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September 2023 by Francisco Flores
Had a Minor mix up and William took care of it fast and professionally! Thanks William for your good service much appreciated!
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August 2023 by Loay Hanandeh
The best restaurant everThe workers really nice and friendlySpecially the young little guy with glasses he is really great worker
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July 2023 by Dakota S.
Write a brief 1 out of 5 star review of El Pollo Loco. ExplainI walk in and immediately not a woman in line at the register talking with the cashier, and I was next in line waiting while they just talked and laughed at videos on her phone, nearly 15 minutes. Then when they both noticed me, she walks behind the register to take my order, turns out she works there. I proceed to place my order and it seemed like she was hating her job because she had a bad attitude rolling her eyes when I would add something to my order. And it took her forever because when she asked what I'd like to order, as soon as I began speaking, she would be talking and socializing with the customer in line behind me because I guess they know each other. All of this was very unpleasant and even more unprofessional. To make it even worse, she handed me a cup for my fountain drink and I noticed that it was out of ice so I asked her if she could provide some ice from the back and she sighed and said yes then proceeded to take my cup and acted like she was walking to the back for ice, but then went right back to the register to help the next person in line while socializing with the customer she knew, keeping me waiting for a solid 7 minutes before asking me if I needed anything, like she had not just taken my cup to fill up with ice just moments before.
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July 2023 by Carolina Campos
Guadalupe and the team is so excepcional every time when I order they always worry about us
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April 2023 by Bianca C.
Just ate here last night and I'm on the toilet all night. The food literally got me sick right away , to be honest I don't feel like they wash their hands . This location used to be the best and now it the worst, we also had to wait 15 minutes for our food .
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March 2023 by Joe Lopez
Excellent customer service Blanca wasvery nice and kind she made sure I had everything Good to go. I enjoyed the service .
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March 2023 by Lea L.
This location is pretty consistent. It does have a drive thru and it's on the corner of Olympic & Vermont.Location now use's kiosk to take orders unless EBT. Service os ok, they seemed to be annoyed
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December 2022 by Nel
Check all your utensils and items that go along with your order. Customer service is great ?? though. I was missing an order of coleslaw, forks and spoons. They are fast. They are clean. Nothing bad to say about this establishment. Thanks
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December 2022 by Katherine P.
Ordered delivery today. Their salsas tasted like soap and smelled very sour. Rendered our burritos completely inedible. Ordered from here a few weeks ago and their salsa cups looked like they were about to explode - meaning old salsa.
