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September 2024 by Tonya Johnson
Tim Endo is the absolute WORST. That is just why your service department is so poorly run. Today David K, had Danny release the car and tells us “the car is patched up, the light has not been repaired, if you hit a bump it may go out again”… DTLA motors… HOW, just HOW do you say that to someone and think it is ok.! This place is TERRIBLE.! I allowed my daughter to make this purchase on her own. As I sat there. To build character. And WOW YOU ALL HAVE REALLY LET US DOWN. I even asked if we could return it I was so mad.! Get it together. And I mean QUICK. No I did not proof read. You totally get my point.
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September 2024 by Arman M
So I went to this place to service my car and had some minor issues to be looked at. Got yelled at by the service advisor for some strange reason, trying to make me understand that I have to pay them to look at the issues I mentioned. I explained that my car is under factory warranty. She stated that we aren't gonna know that until we check, lol.
So I chose to leave and go elsewhere.
The manager called me back, and started yelling at me for complaining that the advisor was yelling at me. I explained, that I've been to several Mercedes dealers over the years, and this kind of resolution was never introduced by anyone else I've talked to. He stated that they are different....
Good luck!!!
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August 2024 by Erica Ling
Cindy is amazing I know nothing about pre-owned car and she gave me solid advice. She knows the market and does not hide anything from customers. Also she can speak Chinese so good for Chinese international students
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August 2024 by Luna Chen
Cindy is the best car saleperson I have ever met! She gave me super honest and decent advices and she and Gary worked so hard to make my car happen!! I am so happy with my new Benz.
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August 2024 by Hansen Zhang
I purchased a vehicle from DTLA Motors over three weeks ago, and I still haven't received any temporary license plate or registration documents. Despite numerous follow-ups, my local DMV (in North Carolina) confirmed that no vehicle is registered under my name, and they haven't received any documents from the dealership. As a result, I’ve been unable to legally drive the car for over three weeks, which has caused significant disruption to my daily life and put me at potential legal risk. Stephanie Soto, who was supposed to handle this, failed to send the required documents for three weeks. Very disappointed with the service.
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August 2024 by Sammy Lee
Drop off my car Monday with service department August 5 still no updates what is the problem....
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August 2024 by Jay Alvarado
I recently had an infuriating experience with Mercedes Benz of Los Angeles, and I can't stress enough how abysmal their customer service is. If they were the last car dealer on Earth, I would rather walk or take the bus than buy from them. Their service is beyond mediocre—it's downright unacceptable. When I called to ask about resetting the app, they told me it couldn't be done, and I was passed around from person to person with no resolution in sight.
In stark contrast, Mercedes Benz of Arcadia exceeded all expectations. The staff there are absolute rockstars. They're genuinely friendly and eager to help, unlike the unresponsive and unhelpful team in Los Angeles. I was greeted warmly by numerous employees at Arcadia, even though I didn’t purchase my Mercedes from them. I deeply regret not buying from them after experiencing their outstanding service.
Save yourself the headache and avoid the stress of dealing with Mercedes Benz of Los Angeles. Instead, take the drive to Mercedes Benz of Arcadia, where you'll receive the respect and service you deserve. Trust me, it’s worth it.
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August 2024 by Jennifer Blakeslee
After being turned away by MB Bev Hills to return my car at my lease-end (even though they initially said they would take my C300), I panicked and called MB of Los Angeles -- Edy Carcamo was super professional, kind, understanding, and really helped me out! He allowed me to return my car to their dealership no problem and he even had the paperwork ready to go by the time I arrived.
If/when I decide to lease another Mercedes again, Edy and MB of Los Angeles will definitely have my business!
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August 2024 by k
The best MBZ service dealer I ever had!! I had a software update for my stereo system. Everything was quick and service adviser Gus was very friendly. Thank you!
Unfortunately service is not the same anymore. Employees don’t know the prices or process.
Called on August 12.2024 for service b quote. Was quoted 450. Called next day to make an appointment was quoted already $650 for same service. Asked for another rep who gave me random $540. Stay away
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August 2024 by Lily Sloan
The only place that makes you wait 60 minutes to sign the paperwork for your newly purchased car thats already been paid for and after you booked a time with them to come. Absolutely ridiculous.
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July 2024 by Victor Robles
My service experience dropping off my new van has been horrible I made and appointment and still waited 1 hour so I decided to leave finally decided to comeback try my luck during the week no appointment and now everyone is in lunch horrible service and front desk staff is very arrogant and rude.
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July 2024 by Mike H
I ordered a part online but the wrong shipping address was listed. I called multiple times leaving voicemails and emailed many times with no response so they mailed the package to the wrong location regardless.
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July 2024 by Liana Elrida
Call parts department more the 10 time every time i stay on hold for more then 15 minutes the never answer the worst parts department i ever seen i don’t recommend any one to this dealer to order parts waisting of time
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July 2024 by PEDRO CRUZ
I am extremely disappointed with the service at the Mercedes-Benz dealership. I took my brand new Sprinter van in for a check engine light issue five months ago. After a week, I was told I could pick up the van while waiting for a replacement part from Germany, which was supposed to take 2-3 weeks. They assured me they would call once the part arrived, but they never did.
I called the service department multiple times, spending hours on the phone. Finally, I spoke with the parts department, who informed me the part had arrived, but I needed to speak with my service advisor to schedule an appointment. Unfortunately, I could never get a hold of him, and his voicemail was always full.
When I called to make an appointment, they told me they were not accepting any Sprinter vans for the next 2-3 weeks. Frustrated, I drove to the dealership to speak with a service manager, but of course, no manager was on site. I finally spoke with my advisor, who said they couldn't take my van until the following week. I requested a loaner vehicle, but he told me that would take even longer due to a long waiting list. Additionally, the van would need to stay at the dealership for another full week for the part replacement.
To make matters worse, the driver-side window has now stopped working, and I'm experiencing connection issues with the radio, which will require even more time to fix. This entire experience has been incredibly frustrating and unprofessional. I expected much better service from a Mercedes-Benz dealership.
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July 2024 by Susie Putnam
We made an appointment to address recalls that are 2 years old for a Metris Van that is in service. Pulled the vehicle out of service to make the appointment - we were sent two confirming emails - only to arrive and find that our appointment was cancelled. No notice. This is an ongoing issue at this location. Massive waste of time. Find another place for service.
