-
October 2023 by Luna Izpisua Rodriguez
I bought a pair of shoes online. When they arrived, the gems had fallen off on both shoes, the glue on the shoes was completely rotten and brown, and they were unwearable. The straps did not even hold together to secure my feet.I had to email back and forth with the store manager Ryan, who eventually accused me of wearing the shoes and damaging them on my own. They did not give me a refund. They offered a store credit with an expiration of 6 months.I was so sad to be treated this way, because I love supporting small vintage shops, and had always loved the clothes Decades sell. The whole experience was such a waste of time and money.
-
August 2023 by Melanie P.
Five stars for truly phenomenal customer service. I came in with an improbably difficult set of criteria for a Best Man gown (plus, the wedding's in November - yikes!) and general manager Ryan immediately set himself to the challenge. He clearly knew the their catalogue and managed my expectations accordingly as we toured the vintage floor together. Side note: Decades is exceedingly well-curated; it's eclectic and exciting luxury with a twist of history, and it's just plain *fun* to shop such an intentional collection. When it became apparent that my needs + means weren't among their stock, Ryan took the considerable effort to track down some other potentials for my, again, ridiculously specific quest. I cannot stress enough how much he did not have to do this, and how much he helped reinvigorate the search efforts. I lucked out by wandering in at a slow moment in the day, I'm sure, but the real luck was meeting such a consummate professional and all-around rad GM like Ryan. Can't recommend Decades enough!
-
January 2023 by Charlotte Knight
Always a great welcome, this time from Brooke, fabulous range and reasonably priced vintage designer wear. A must visit when in LA.
-
October 2022 by X X.
Don’t consign with them unless you want to be lied to, disrespected for no reason, shorted on payouts, and not paid.Before moving from LA I brought some eBay listings to Decades to have less to move, including rare designer and Chanel jewelry – 59 items they priced at $58,250. Their contract has a 90-day deadline, and to get paid you have to pick up checks at the store; so I asked about both before signing. Jarred and Patrick told me they would keep everything indefinitely (past 90 days) and they have a few out-of-state consignors they mail checks to so not to worry. Both told me the prices they set would also be indefinite (otherwise I wouldn’t have consigned most of it).Six weeks later two things had sold (two out of 59, not great) including a Gaultier tattoo top after 35 days priced at $1,600 (that they were going to pass on until I explained its value). My 50% was $800, but they said it was only $725. I sent screenshots showing $1,600 and how it was on their site at $1,795 (+$195). They said it was discounted 10% after 45 days (but it was only 35), and they charge fees – not in the contract – for “photographing, pricing, ticketing, and research” that they don’t share with the consignor that are “standard in consignment”. Any competent manager knows you factor these into the prices, not charge extra ($200 for putting a price tag on something…) Designer resale shops in NYC confirmed these fees are not standard. Their research consisted of copying my eBay listings, and I gave them the season/year for everything. Ryan, the manager, said that Patrick and Jarred aren’t authorized to tell consignors anything they told me (too late...) and they would send my items back because there are no exceptions. After Ryan said it was discounted 10% he then said he purposefully shorted me because it was on 1stdibs for $1,695 (?). I sent a screenshot it was on 1stdibs for $1,995 so what he said wasn't true. He replied with a rant how they got $1,450 from the sale (not my fault). When I didn’t respond to his rant Ryan said he “loved how my gotcha moment was a complete fail.” (?)Ryan then said not everything would be discounted, so I asked for a list which I never got. I did get an email from Patrick to call him, and when I called he took the phone in back, said he was “so embarrassed”, apologized for Ryan’s emails, and hoped I didn’t think he and Jarred were lying to me because Ryan imposed the markdown schedules weeks AFTER I brought my pieces in.Ryan said on 9/2 that checks would be “mailed out the following week”. I never received it. Weeks later Ryan gave me new excuses, and then weeks later he said he was on vacation most of September so my check was never even mailed.Ryan said they “process 1,000’s of garments and payouts a month.” NYC confirmed that can’t be true (“they’re not TheRealReal”). They’d have to sell 40 pieces a day; they have an average of two sales per month on 1stdibs and they’re not selling 40 pieces per day at the store. If they sold even a few hundred items the store would be empty. [UPDATE: Their month-to-month check sequence is about 70]For asking about my check and a discount list Ryan told me I was being “hostile” and “insulting his integrity”, and “complaining” for asking for my full payout. He also thought it was ok to short my payout and not pay me because “I wasn’t concerned about pricing and I was simply trying to get rid of all my stuff” (neither of which was true – like I was dumping $58K in items at Goodwill or something). He then said they were “done with me” and “I don’t work for you” (but they’re dependent on consignors for revenues). Then like a passive-aggressive teenager he said he would no longer communicate with me – while they have $56K of my items – and “it’s been a displeasure”.If this is the way they treated me for $58K, good luck if you’re thinking of bringing them a couple items. It’s been three weeks and they refuse to return my items and pay me, and turns out there were two other items that sold they purposefully didn't tell me about or pay me for.
-
April 2022 by Rachel Hartstein
What an overpriced joke! GO TO NYC cheaper and easy better new and deadweight vintage from Europe and Japan Designers, stores like Tokio7, Pilgrim New York, James Veloria, NY vintage, the owner Cameron is so nasty and according to Christos his ex business partner, A TOTAL CROOK! He looks so sleazy and pretentious. Gross. Old gowns!!! Not even relevant. It's so ridiculous. The Attitude here!!! Please Grandma from Beverly Hills old clothes that have no relevance. LABELS. WHO CARES? EVEN CHANEL SOMETIMES MAKES BAD CLOTHES. NEED SOME? JUST LOOK HERE, 5,000 FOR AN UNBEARABLE OLD CHANNEL JACKET. CROOKS. NO THANKS. DUSTY OLD CLOTHES. SO SLIMEY
-
November 2021 by Cemile L.
Highly recommend. Beautiful selection of clothing , vintage gowns , shoes & designer bags:. Friendly helpful staff. I will be back
-
October 2021 by Tattoo Mark's Estate Sales
Loved it
-
September 2021 by Rebecca N.
They are not friendly to people that are BIPOC (Black Indigenous People of Color). The clothes are amazing but their customer service, especially for diverse people, is lacking.
-
June 2021 by Wesley K.
Interesting. I don't think they really pay attention to you unless you are a more mature customer. I walked in and immediately saw what they mean by "vintage". Majority of the items are from like the 80's or 90's or earlier. There are a few things from this decade. After that, I immediately left as it is not something I would wear. I would maybe buy for research purposes for antique garments or if my aesthetic was more from that time.
-
November 2020 by Karla Smith
The best place to shop where to buy a gift for your friends or family! You can buy some for yourself, too. This shop has the trendiest dress than in the malls. I love their dresses and tops. They also sell here footwear, bags, and accessories. I bought my mom's shawl here last week and she loved it.
-
November 2020 by Kellie Campbell
Decades excites me. After a long hiatus away from shopping, mentally unplugging myself from obsessing about latest fashion trends, and focusing on life's other priorities while utilizing a select, timeless core capsule wardrobe of clothes, I felt the urge to branch out again.
-
July 2020 by Amanda Robinson
I was looking for a vintage dress that has good quality. Thank god, I found this beautiful place. Indeed, they had such a beautiful vintage collection of the dress. The dress that I bought from this shop was really awesome. I like the dress a lot. It fit me so perfectly. Thank you, guys! I will definitely visit this shop again!
-
July 2020 by Margie Bush
Vast item selections, fair prices, and amazing service. This boutique is really known for its trendy dresses, hats, shoes, and many more, and I'm grateful because I was able to find them just in time. The services were really amazing and kudos to these guys that made it happen. Thanks for the beautiful dresses, guys! THANKS!
-
July 2020 by Carroll Galloway
The staff has a great eye for women's size and style of dresses. Would recommend. Thank you very much! Great experience! The staff helped me find a beautiful dress right away.
-
March 2020 by Andre Gibbs
I'm very thankful for the best and good quality of the clothes that I bought in your boutique. All of them were pretty good and beautiful to look at. The staff that was working in their boutique were very informative, professional, and decent. Even the ambiance was comfortable, and the interior design was well-structured. I loved everything in this boutique. Till next time!
