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November 2023 by Jennifer Whitman
Kind! Transparent! Honest! Highly recommend Fernando and his team. They are very kind souls and have fair pricing.They tend to be busy so there can be a wait but they are very communicative throughout the process and always go above and beyond.
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October 2023 by Annie S.
I brought my car here to fix a window that got stuck. While here, I decided to also get my side skirt fixed and broken driver seat arm replaced. I told the owner to take a look at the side because I was told it was being held up by a double sided tape and to let me know if it needed repair. I also asked him to replace my broken arm rest. He convinced me that he could repair the arm rest and charged me $171 for both of these repairs.When I went to pick up my car, I was shocked to see my side skirt was still lifting on the edges, dusty with no signs of finger marks and appeared to look as it it hadn't even been touched. The arm rest was glued together with super glue lol and looked so hideous. I asked the owner what was done to my car and he said he placed a couple bolts to both of these repairs. I was not satisfied, both jobs looked so bad. He instantly felt bad and asked me to return a few weeks later and said he will order the arm rest and replace it for me and fix the side skirt to look better. I made the appointment, called the night before to confirm and showed up to my appointment on time. Only to find the owner extremely frazzled and started yelling at me because some of his guys called off last minute and he did not have the time to fix my car. He also acted like he had no idea of what I was talking about. I stood my ground and called him out on his unprofessionalism and he apologized for yelling at me. I agreed to give him more time and he said he will have my car fixed and ready for pick up in the afternoon. When I came to pick up my car, he informed me that the part he ordered was the wrong side (passenger's side) so he took the liberty to replace my passenger side armrest free of charge. The side skirt was still untouched. Granted, I had ubered to my appointment 4x at this point (back and fourth) and have spent $60 on Uber alone. He said he would reorder the correct arm rest and have it ready in a couple of weeks. I called back several times and each time, they said it was on back order and each time they said they would give me a call when it arrived. This was in mid June and it is now end of October. I do not recommend this shop. They're unreliable and they over charge for super glue. Please stay away from this shop. You could probably do a better job at home for free.
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October 2023 by Ted P.
I was referred to Crown by someone I trust. They had informed me that Crown is a family business and shared a situation in which Fernando refunded some money because the repair was less than expected. They also shared of good service. They we're not wrong! Fernando was kind and friendly. He was able to repair my vehicle, which two other places weren't able too do. To top it, my vehicle was washed, vacuumed, and tires Armor All'd. If you're looking for quality service and a place you can trust, Crown is the place.
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September 2023 by Katarzyna J.
Such nice and honest people working here. Recommended from a friend and I am so glad I found them
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September 2023 by Ella Clifford
Crown Auto is amazing! Fernando III is great with helping me figure out how to get my car running the best it can while on a budget!Service: General repairs & maintenance
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September 2023 by Lisa C.
Found this place, only place to take your car without paying a crazy diagnostic fee. They will take a look and call you to let you know the cost and time it takes to repair. Going now to pick up my car.WOW!! They even washed it and cleaned the interior. Thank you!Paid $560 to have 2 solenoids replaced. Intake and exhaust solenoids.Thank you Crown Auto. If you can get in for a diagnostic, then ur good to go!!
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September 2023 by Ellie W.
Very speedy and fairly priced service. Didn't feel like they were trying to trick me into fixing more than actually necessary. I would come back for any car repairs needed.
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September 2023 by Melisa Marcon
This place is awesome! I’ve taking my car here for the past 2 years and the guys are extremely reliable and honest.
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September 2023 by Younes Laaroussi
The reason I’m giving 1 star only is because this place couldn’t fix my car. I had a cylinder misfire issue the engine didn’t get the power needed in the freeway and hills. They fixed the issue only temporary the light goes off and after I drive my car for few days the same issue came back again so they changed some stuff like spark plugs and ignition coil and again I came back more than 3 times for the same issue and I gave up at the end and wasted lot of time and energy . I got my refund for the spark plugs and coil ignition which was $470 however I believe the labor is way too expensive. I fixed other things like my brakes and AC also the suspension and total cost was over $2000. I wasted lot of time and my car didn’t get fixed at the end . Another thing I want to say is that the owner of the shop is rude and lack customer service, he didn’t like the fact that I came back for the same issue over and over like it was my mistake, it’s your mistake I gave you the car I paid for the service and you didn’t fix it so you need to know how to handle situations like that if you can’t control yourself let someone else deal with customers or you will lose them, the other staff are fine . If you have misfire cylinder I don’t recommend you to come to this place don’t waste your time and energy like I did not worth it . I will never come back to this place .
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July 2023 by Jason Brazell
Been going to Crown for over 20 years and this is the ONLY shop I trust without having to give it a second thought. Honest, reasonable, and the highest quality work.Services: Steering & suspension repair
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July 2023 by Jose T.
I was referred to this shop by there auto-body Crown Coachworks auto and paint. I don't know about the quality of the services but the owner is not friendly or approachable. I came in at 11:00 am, because the shop I was referred by the shop above. When I entered the establishment, the owner was on the phone, I waited until he was done with his call and he asked if I needed help curtly. I attempted to ask a question and the owner immediately shut me down and said we're busy. I said okay and left since he clearly wasn't going to help me. I felt really dumb and angry because of his rudeness and overall waste of time.I believe some of this was racially motivated, I'm a passing white Latino and I feel that if I looked more like a "typical" Latin Amaerican, that I would have been treated with a little more respected or kindness. Especially since I waited around outside the shop to hear how he would talk to other customers and it seemed that people who looked like him were being treated well, white and black people not so much
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May 2023 by Ali Baba
Dropped off my car for a free diagnostic service Thursday afternoon so they would have it all day Friday. I go by Friday around 3:30 pm to pickup my car because I needed it for the weekend and I go to the location and I see my car parked on the street 1 block from their entrance with my window down and keys in ignition and car running! They tried to explain to me that they were moving cars. I had to get in my car and drive it myself to the front of their shop. Are you kidding me? This is LA with car thefts and you just leave my keys in the ignition with no one around??? How could you trust them to work on your car when they leave your car on the street with window down and keys in ignition? After all that Fernando didn't even tell me what is wrong with my car. You spent 7 hours having car and you can't even spend 1 minute to tell me what happened after 7 hours of you having my car? Don't waste your time here.
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April 2023 by Abraze Yousaf
Very rude owner, is capable but lacks any customer service skills. Also a bit pricey on the labor side, maybe best to take you're business elsewhere.
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March 2023 by Rose B.
Buyer Beware!!!My parents took their cars here for years, as have as other friends in the community. They will NEVER go back. Fernando and his team cater to whom they think will not question their DISHONESTY & UNETHICAALLY run shop, and their greedy price gouging. What the hell happened to this place!!??They did some seriously shoddy work on our cars, were dishonest in their dealings, and unaccountable. They also made matters worse. There are some seriously 2nd rate mechanics working here now. They have become increasingly RUDE, DISCOURTEOUS, SHODDY, DISHONEST, & UNRELIABLE! Whilst waiting to pick up a car, I literally overheard the snarky daughter calling a tire shop and telling them to only give her a quote on the most expensive tires. If youre looking for reliable, honest and excellent customer service , GO ELSEWHERE!! We only support and give our business, to businesses that VALUE their patrons! They DO NOT!! They should take heed; as my family, friends and community are fully prepared to organize a Commumity boycott on this place. Covid seems to have brought out the worst of the worst. Forwarned is forearmed. You've been WARNED!!** Side note - keep scrolling, they have plenty of 1 & 2 star reviews, ( they clearly solicit most of their positive reviews ) all with the same shoddy business issues.
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February 2023 by Carol Rivera
Fernando and his team, including his grandson, Fernando III, are terrific. I took my daughter's 15 year old Lexus in to be serviced as a birthday gift to her and the car magically came out like new. I am very grateful for the attention and care that was given to the car and to me.
