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“I needed a copy of an old check to prove I made a payment and was having trouble using the app. I went in to the branch inside the John Ferrero building and Nadia Vallecillos and Angel Rodriguez were amazingly helpful. Not only were they able to obtain the copy of the check, they did so after going above and beyond an effort I was expecting. The level of professionalism and kindness they showed while I was stressed out will not be forgotten. They deserve a billion stars. Thanks Nadia and Angel!!!!”
“Came in through my credit union, a sister bank of POLAM. Surprised to see such gem in Los Angeles. Small bank, quiet, clean, and very professional. Strong sense of Polish community pride. Kudos to all the ladies working at this bank.”
“Best Bank ever. Service like I see in old movies. Nice competitive rates. Left B of A years ago and I will always bank with Water and Power Community Credit Union!!”
“Always go there
Have no issues with the tellers
They know me by my name and are always generous
Give out free cookies or other snacks at times”
“I had the occasion today to visit this branch as I did not care for the lack of courtesy that I got from my normal local Burbank branch. Straight away I was greeted with 23 ounces of respect and courtesy via a sincere how may I help you today? From this branch manager to his agents whom listened to my needs and took action to give me an update via a foreign collections matter. I left with a smile on my face knowing that they will follow through:) Easy to find parking, pleasant staff and again I was treated with a degree of courtesy which one would hope to get from their bank and where they've done business and or held an account for as long as Ive been working in the television and film industry. Looking back this same branch gave me my first loan way back when I was a runner for Epic and Vision Films in the 90s. Thus I have but good things to say and good thoughts to think of this branch and the sincere service they provide.”
“Danila helped my friend and I simultaneously!! ????✨✨✨✨
She replaced my friends debit card and opened a 2nd checking acct for myself in less than 30 minutes!! (We know cause we payed for 30 minutes of parking)
She also informed us that there are 5 designated parking spots behind the bank on Broadway.
While we were being helped another representative came and offered us snacks and drinks! We left handled and happy!! Thanks DANILA and staff! ! This is definately our new and favorite branch!”
“I like how everyone at the the los Angeles Crenshaw branch gives great customer service to everyone that enters their location they are very active when there's an issue regarding anything with my account
I rate my branch a grade of 10 being the highest”
“I had a great experience at LAFCU downtown office this morning All staff were welcoming, professional yet personable. I met with Mr. Gonzalo Torres. He was very knowledgeable and took the time to explain things to me. He was patient and thorough. I really appreciate the staff there.”
“I can't say enough good things about my experience and California Credit Union and the Branch Manager, Richard Cowell. I have accounts in a number of large banks in the area and have always had problems when I need help. There is so much red tape and getting in touch with someone is impossible.Richard Cowell has helped me numerous times in the last few months. He is easy to get in touch with and has gone out of his way to help. Whenever I have had a problem, I send him an email and he usually responds within minutes. He just let me know about a great rate on a savings account of 4.75 percent without my money being tied up in a cd. He took care of everything for me and set me up. I really appreciate that you don't feel like a number at California CCU. They are great!”
“So far so good. I recently have a year with them and have had no issues. When I opened my account it was fast and easy. Also, when I did try to reach the credit union for a question I had, they answered right away. Not sure why some comments say they didn't answer them. I will update this review if needed.”
“THE EMPLOYEES ARE NICE & HELPFUL.
THE ATMOSPHERE IS QUITE.
SERVICE IS QUICK & WITH A ?? SMILE.
I ENJOY DOING MY ?? BANKING @ THIS CO-OP.”
“2/5/25: Building is nearly impossible to enter. YOU MUST ENTER OFF Los Angeles STREET through the staff parking lot. If you do not know this, you will waste 20 minutes walking around the stupid building. It is infuriating. God help you if you are disabled and trying to do this. Also, they basically just trapped all of their employees in a giant fire hazard, so they will all burn to death because they won’t be able to leave the building quickly enough, in the event of a fire. Staff at the bank is fine.”
“I've finally found a promising Financial Institution. They're always on point, helpful.
Everyone for sure is on the same page. I don't feel like I'm coaching customer support with what I've learned or concluded about the Banking system.”
“Love love LOVE this credit union! As I read a review before I started mine, I'm just finding out that 7-11 and other credit union atms are surcharge free!I mainly deal with Ashley at the Carson branch and I love her. I always tell ppl "if you don't have a bank account at the moment DONT GET ONE! Credit unions are so much better and more specifically, CCU; you're not just another account number there, they truly operate with your best interest in mind."”
“I recently financed my vehicle through
SCHOOLS FEDERAL CREDIT UNION, and I couldn't be happier with the experience. The entire loan process was smooth, transparent, and incredibly fast. The staff was professional, friendly, and took the time to explain every step clearly. I felt supported and valued as a member, not just a number.
They offered a competitive interest rate, and there were no hidden fees--just honest service. I highly recommend Schools Federal Credit Union to anyone looking for an auto loan or any kind of financial service. Thank you for making the process stress-free and helping me get my loan.”
“Nice location, amazing help. Just a little hard to find, if you don't know your way around. Would of been super helpful to know it was in the UCLA store building.”
“Whenever I had to deal with my account, the girls were always extremely helpful and went out of their way to assist me. I preferred to visit this particular branch during my work hours instead of going to the other one where I was just treated like a mere number and not a valued member. The girls at this branch treated me with the utmost care and made me feel like a part of their family. I highly recommend this branch to anyone in the LAX area.”
“We have been with FCCU for 34 years, since 1989. We have known Laura Jimenez since then. She has been professional, very friendly, helpful, looks out for our best interest, makes financial recommendations, easy to talk to, attentive and other qualities we don't think are common with other bankers. Ms. Jimenez has provided that stability rather than having to deal with a new person every so often. The staff in the Palmdale Branch have also been very helpful, professional, friendly, etc. No request is frowned upon, like the request for a $2 bill which we know they don't always have. We feel part of the FCCU family than just a mere account number. Banking with FCCU has saved us a lot of money. Who doesn't want to save money? The interest rates on our loans have been very competitive. Constantly beating offers from other Credit Unions and banks. Even the big auto dealerships were unable to match the interest rates we've been offered by FCCU. We don't see moving our financial business elsewhere. Thank your for all these years of working with us. Thank you Laura and to all the Palmdale Branch staff. Keep up the excellent work!”
“All their tellers are smart, friendly and quick. Christopher Forrester is a knowledgeable, friendly and dare I say the most helpful banker I've ever met! I'm glad my son talked me into opening an accountant here.”
“Been a member for many years. Low to none minimum requirements, great service & friendly in-person transactions. My only dislike is the $45 fee if you need a replacement card sent overnight rather than wait 7-10 biz days for free.”
“This location is why I will always be a First city credit union member. Everyone is always so nice and accommodating each and every visit. Thank you so much for making banking such a delight.”
“Nicest experience I had for a car loan! Berenis, Anthony, and Bryant were my team and they were extremely kind. Very communicative each time I came in office, and super accommodating to our schedule and on weekends. They saved us from a bad auto dealer!”
“Ms Acosta's quick smile and hospitable personality quickly remedies the often long security lines at the Federal building. She really makes the member feel that we matter to her. She walked me seamlessly through the unfamiliar process of the business I was there to transact. She is a credit to herself and to SCU. Date of visit 30Jan2024.”
“I just spoke with Ash at the Forest Lawn branch and she is AMAZING! I had at least three issues and she carefully walked me through each of them: Double payment from an external account and internally at First Ent. There was a website glitch on Forest Lawn's side and she patiently walked me through using my external bank to set up bill pay. Most important, she acknowledged that I've been a member with First Entertainment CU for 32 years. Everyone I've worked with at First Entertainment and she provided an extremely stellar experience today! THANK YOU ASH!! All the best, Laura E.”
“It’s been a few months since I left a negative review — and honestly, my experience back then really was awful. But people and businesses can grow, and everyone deserves a second chance.
I recently went through an auto refinance with this credit union, and I was seriously impressed. The whole process was super smooth, easy to understand, and just stress-free. No long waits, no confusing paperwork, no endless phone calls. It was quick, simple, and handled really professionally.
I’ve dealt with other places before, and this was definitely one of the better experiences I’ve had. I really appreciate how streamlined everything was. Keep doing what you’re doing — you’re on the right track!”
“best team ever,I had a very bad experience with sepulveda branch and I came to this bank.My,Amanda and Jacob helped me alotThank you guys and hope the other branch learned how to deal with their customers.”
“I bank with a shared branch in Louisiana and had a small issue that was patiently resolved with Carina and another black woman I forgot her name (Amber?). They have a high withdrawal limit $2000! I was able get my rent money in full so I’ll be banking here from now on. Everyone was kind and it was a very pleasant experience.”
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“Outstanding, customer service they went above and beyond to their duties to help my wife and I no bank has ever make us feel so very please with the service. They treat as persons not numbers. Excellent”