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August 2023 by misty m.
This is a shout-out for Jerrod who works in the tire shop. I had a nail in one of my tires (which turned out to be 2). The tire wasn't fixable and since my car is all wheel drive, they have to be the same exact tire. They were sold out of my tire at this location but found it in San Dimas. I drove all the way over there, only for that Costco, and the main tire manager not wanting to change out my tire, saying it was just fine though it had 2 punctures and I was still under warranty. Thankfully this location (Los Feliz) fought on my behalf, and Jerrod was nice enough to give me a courtesy call at the end of the day, to make sure I was taken care of! He went above and beyond, and I highly recommend this Costco location for their tire center customer service! Good peeps here!
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July 2023 by Megan Hong
Highly recommend this Costco tire center location. Great, friendly, competent staff, that are willing to work with you when other tire centers screw you over. They fit me in towards the end of the day after listening to the dire situation I was in. They treat you and your time with respect. They have great communication and customer service. This is the only tire center I'll go to!
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June 2023 by Dan B.
Others I know recommend Costco for new tires so I decided to give it a try since I'm a member. I bought tires online from the Costco website. The purchase process was smooth. I entered my vehicle info, confirmed wheel size, and was led through a simple purchase flow. I made the purchase. The site and receipt email told me to expect the tires to take a week to arrive at the store but they arrived 2 days later. I made an appointment for ten days out but was impatient so confirmed they take walk-ins and went at open the following day. Clerk told me it would take 2 to 2.5 hours but the shop called to tell me the car was done just under 2 hours later. My issue is that Costco doesn't offer wheel alignment (note that the Yelp ad says it does alignment - the ad is wrong). According to staff at the Los Feliz and Burbank Costco Tire Centers, "no Costco offers alignment" (yes, I checked the accuracy of what I was told by calling another local Costco). Kind of ridiculous if you ask me since the warranty effectively requires alignment and Costco is forcing me to make another trip to have another shop do it (waste of time). The reason I say the warranty requires it is because failing to align the wheels can result in uneven wear, which can disqualify it from warranty coverage -- The warranty includes as section for "What is not covered: 7. A tire that is damaged/failed due to rapid or irregular wear." That's what happens without alignment. In addition, the clerk who handed the keys back and told me the wheels aren't aligned also warned me that failing to align could impact warranty coverage.My fault to assume that Costco offers wheel alignment with new tires, but that choice doesn't make much sense to me. Other places that sell new tires offer alignment because it's so closely related and if you do one you should do the other. I guess Costco had gotten by this long without it so it won't change. And I'll remember to buy elsewhere next time unless prices are just that much cheaper..Pros: smooth purchase process online online appointment process; prices are competitive; helpful staffCons: need to go elsewhere for wheel alignment
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June 2023 by M D
soviet era bread line vibes. super slow service in the main office. good prices though! and good service otherwise
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April 2023 by James K.
These guys do a great job! They always have your time slot and always finish on time. No problems. And reasonable pricing, too.
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April 2023 by Chalee T.
The Los Feliz staff are amazing and super friendly! I was afraid that I was going to be turned away for being a few minutes late to my Thursday evening appointment. I'm not sure what kind of leeway they give, so be sure to be there fifteen minutes early. I probably would've been booted if it was on a busy weekend. Be prepared with your odometer mileage. Use your phone to take a photo. My ETA was about an hour or sooner. I'm chilling in the warehouse sitting in the patio furniture display waiting for my phone call to pick up the car.
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March 2023 by Jose S.
One hour and a half for rotation and balance - WITH appointment. Plus a 20 minute wait in line. That is all.
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March 2023 by Timothy Colon
Nice tires, long wait times
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March 2023 by Marie Oh
Very convenient and easy for customers ^^
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January 2023 by Young Lim
Always busy...5 Star..
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January 2023 by Barbara Davis
I had the worse experience @ this location!! Signed in at 10am left @12:30 pm just to let me know they didn’t have my tire in stock!! I’ll never go back!
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August 2022 by Raechel W.
Joshua was not only incredibly helpful, but also a gifted customer service guy! He was so pleasant to work with despite getting so busy (I went as a walk-in on a weekend just after lunch.) It took a couple hours, but I got my flat tire replaced under the Costco warranty!
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August 2022 by K M.
If you're more than 5 minutes late they cancel your appointment. Don't ask your name. Don't ask what service you need. Just say that your being 10 minutes late means that you will now have to wait hours. They don't want your business. Go someplace with real customer service.
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July 2022 by Christine H
Amazing morning team 7/01/22 they took my car in early morning and finished in an hour and a half Very nice crew here at this location
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May 2022 by Robert B.
These guys were so awesome! In and out quick and went out of their way to find my tire size.