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March 2024 by Roya Rashti
Andrew Navarro is the best person to go to! He looks everything in detail and knows his stuff! I only trust him and recommend him highly for everyone to go to!??
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February 2024 by Nabil Arcache
Tried to call the branch couldn't be connected tried 4 time it can't be connected
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February 2024 by Omri
My interaction with Georgina Mis was utterly unsatisfactory. Not only did she display a blatant disregard for my concerns, but her dismissive attitude made me feel undervalued as a new client. It was evident that they were more interested in meeting sales targets than providing genuine assistance. Her incompetence and lack of empathy were glaringly evident throughout our interaction. Steer clear of this banker if you value professionalism and respect in your banking relationships.
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February 2024 by Kevin Wan
Great job to marcelo and alejandra and team. 5 stars customer support as a business banker here
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December 2023 by Yuko Masuda
There was a line but staffs were so helpful with great team work. Best Citibank experience ever.
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December 2023 by Alla Derkach
I had an appointment but was not accepted. Alesandra Muro began to serve another person. I will not open a card for myself at this bank. I didn't like the service.
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December 2023 by Mehmet Emre Ünal
Worst branch ever. They have no idea what they are doing, just wasting your time.
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June 2023 by Cindy A.
I opened up 2 new accounts with Citibank. One is a large CD and the other is checking account with a debit card. Went to ATM to withdraw cash. "Quick Withdraw" and it's only $40. Couldn't buy a full lunch in Los Angeles with $40. I went to the branch to increase limit. They said they don't handle it. I had to go to the debit card telephone number on the back of the card. After over an hour of being switched from one computer to another computer to another computer to a person who didn't speak English and I couldn't understand them to a supervisor who should not be in a supervisory position only to find out that they can't change the limit either. Therefore, there quick withdrawal system is useless. To have to spend over an hour only to find out that the bank can't do a simple process is quite shocking. As soon as my CD is up, I will go and remove everything from Citibank mainly because they have such poor customer service.
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March 2023 by Pat G.
We have been going to this Citibank for 25 years. Last week, one of their best employees, ANDREW NAVARRO, spent nearly 3 hours, carefully trying to untangle a maddening problem with a credit card payment. Andrew was remarkably patient and careful and unwilling to give up until he solved the problem. We needed to return a day or two later because of another kink, and Andrew was as helpful as he'd been the first time. The manager, MARCELO CARRASCO, emphasized Andrew's skills and courtesy. And Mr. Carrasco usually greets us warmly when we are in sight. We are comfortable with this bank and its staff.
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March 2023 by Steve Kramer
The people at this branch are consistently friendly and helpful. Most recently, Ms. Gina Mis, went above and beyond to help me. She concentrated on my problem and provided the solution. They actually treat you like you should be treated: as a valued customer.
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August 2022 by Jennifer C.
The staff here were amazing! So courteous, friendly, professional, and helpful. I needed to deposit a check that had been denied for mobile deposit due to 2 minor scratch-outs (one on the date line, on one the amount written online). Karina Amanda and her coworker were fantastic! They quickly resolved the issue (deposited my check) and Karina Amanda even shared a check deposit mishap story of her own (which made my situation feel relatable, and even welcome!). The rest of the staff also seemed very friendly and courteous: greeting me with a smile and making eye contact. Thank you, Cheviot Hills Citibank!
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August 2022 by Lu
Don’t waste your time on this branch. A total disaster
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April 2022 by 1234BananaAnna
Worst bank ever! Don’t bother trying to come here. They will give you a hard time if you are person of color. They lock up an African American women inside and call the cops on her while someone confiscated her check without verifying. She need the money for her rent. ✋
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April 2022 by Cristina M.
Zero stars. Horrible bank. Miserable people. Made me question the nature of reality. Never go here.
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February 2022 by Manny Shhhira-i
Today I went to pay CC and visit my safe depositBox. The young lady helping me was very respectful, and professional. I have 4 CC byCITI Bank.
