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February 2024 by Joe Silva
Great service always
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January 2024 by Martin R.
TERRIBLE SERVICE. They only always have 1 teller and is always so slow and overworked. The management needed to put more effort in helping them or getting them help.
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June 2023 by ALFREDO RODRIGUEZ PERERA
GREAT BANK
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May 2023 by Elizabeth Perkins
Juan M. and his supervisor are the friendliest and most professional bankers I've ever met! I truly appreciate my interaction with them! It makes me miss going into the bank!
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May 2023 by Saya K.
This place is the worst bank I've ever encountered and criminal. I deposited a large amount of cash and the guy walked away with my money without counting it or saying anything and came back telling me it was an amount I know is incorrect and less then the actual amount. When I asked them why they didn't count it in front of me and to just hand me my money back, they had the audacity to say no and that there was nothing I could do about it. It's crazy in the us and in Los Ángeles just flat out scams at corporate bank branches stealing from not wealthy people and manipulating them. Stay away from them. Someone needs to sue this place and it's employees.
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April 2023 by Julio Gonzalez
Good customer service provided by Juan Montiel. Will come back again. Good hospitality at the bank.
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April 2023 by Maria Torres
Juan Montiel was a great help. He help me setup my Citi App!Thank You
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March 2023 by Mike Morrissey
What started off as a two year positive experience with the branch ended in me having to cancel my account there. I had a Custom Cash credit card and a Diamond credit card. The Custom card was set up on an auto-pay with another bank which I closed shortly before the due date causing the payment to bounce back. I explained it to the customer service and it didn't matter even though I was diligent about making payments and keeping the card balance low.THEN they had the audacity to cancel my other card which had nothing to do with this and no problems with it at all.No reason to continue any kind of service with them if that's how they do business. Maybe my measly $10k checking may not be enough for them to bat an eyelash but all they did was confirm just how shady they are with their customers.
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March 2023 by Elizabeth L.
Jose provided excellent customer service! As a teller he was very informative about CCs and was such a vibe! Only coming to this branch from now on. And the building is spectacular! A replica of George washington mansion! Ooolala
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November 2022 by suhyeon kang
Horrible experience ever had~~~ seriously, don't waste your time here. Especially Armen Agakitanest (personal banker) he does not deserve even one star. I had an appointment with Sharma today at 10:30. I came in and Armen said Sharma is not here today. Okay, at least if she was unavailable today, shouldn't I have text message saying my appointment has been cancelled?? He was like "what it is what it is". Be aware. He treated you are the crazy one; even though you have an appointment here, teller might surprise you to not attend for an appointment. Thanks for horrific attitude of Armen Agakiyanest. Cheers.
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October 2022 by Khurram Iqbal
Really bad service and lazy staff who loves to give their customer run around. I am definitely leaving this bank as bank is very limited with everything including their banking hours.
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August 2022 by Nothing Else Matters
Very disappoint People out there the big guy is really weird don't know what he doing wasting time going there
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June 2022 by CJ P
I'd like to give a shout out and give special thanks to Mr. Jose Cruz. Personalized services seemed to be the thing of the past but Mr. Cruz went out of his way to help me out.
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April 2022 by Star Polaris
I will never come into any citi back ever again after the racist implification against me from a cashier
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April 2022 by Raven A.
I booked an appointment a day before coming here and it is taking me almost an hour to be helped. There was literally only one bank teller working, and one banker working the desks. It is not even organized because some guy literally cut me. Wasted an hour and 30 mins of my time. Don't go to this Citi Bank, you'll just waste your time. P.S the security guard they have though was the only informative one here.
