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October 2023 by Mace D.
Shady! I know why we had to keep on calling and make multiple trips to sign documents. Our account did not make the required time frame to get the bonus. I am going to tell everyone of this shady business!
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February 2023 by Jenny Blumenthal
Worst bank ever. Carlos and his team are not helpful and instead of helping resolve issues that the incompetent customer service line can’t, they make matters worse and speak in circles/ condescendingly to you. Never again. Removing myself and my money from this institution permanently. Good riddance and good luck keeping customers.
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January 2023 by Freshy
Told me welcome to McDonald’s then proceeded to ask me if I need a Big Mac and called me “crip”
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November 2022 by FRANCISCO Diaz
Very sad that my bank is always closed.. please re open the bank in echo park it's part of the neighborhood.
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October 2022 by Isra Mohamed
I live all the way in London however the way you treated that young black women has really angered me. Absolutely disgusting people who weren’t raised to treat ever human the same. I hope you lose your jobs and she sue ever last penny from this disgraceful establishment.
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June 2022 by Shania E.
Some other people are not nice there there this one girl named baby storme went to the bank to cash her check and they took it away from her and didn't give her back to her and she recorded the whole thing they were being racist to her. they're going to call the cops on her even when she did nothing wrong she finally got her check back and she's suing citi bank
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June 2022 by Crunchy Mamoth
Locked a black women in store for recording racial profiling, stole check, called cops on the black woman for no reason, locked her out of her account and froze it, demanded they wanted her to delete the video or they will not let her out of the bank. All for wanting to cash out a check from her dad for rent.
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May 2022 by Aliyahh mai
I live all the way in London however the way you treated that young black women has really angered me. Absolutely disgusting people who weren’t raised to treat ever human the same. I hope you lose your jobs and she sue ever last penny from this disgraceful establishment.
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May 2022 by Jordan le
OMG THIS PLACE IS HORRIBLE?? 1st never ever come here a female went here and got RACIAL profiling
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April 2022 by JOSIAHS AVIATION -
A Young women recently came here and she had a check for 30,000 that her father gave her to pay off her rent. The people kept saying no and no they weren’t going to give it. They confiscated her check for “further investigation” when there was no need the check was signed by the father. The Women asked the if they confiscated anyone else’s check and they said no. See that was the part that triggers me why did they confiscate hers but not someone else’s was it because she was black. YES that was the reason. She will be sueing this place. DONT EVER COME HERE
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April 2022 by Rocky Houtz
How disgusting that a bank in America will threaten jail time for a young black woman cashing a check in from her father and have the police called and her and assaulted for the video that she took of them racial discriminating her.
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April 2022 by lil
Don’t come here trying to cash a check if you’re a POC they will racially profile you, try to falsely imprison you and take your money without explaination.
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April 2022 by zac collier
I've witnessed this particular location engaging in racial profiling, the staff engages in violating peoples rights.
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March 2022 by Amber E.
Don't go to this bank location. Very unprofessional and racist. Literally racially profiling someone and confiscating a check. Literally, the girl was giving options to prove that the check was legitimate and y'all just lock her inside and call the cops. Fire the lady who helped Her and the manager for handling this situation so badly!
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March 2022 by lup1ta R.
VERY RACIST AND RUDE. Treat customers horrible. Terrible bank in general. Would not recommend at all
