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January 2024 by Сергей Разницын
Amazing customer service! Thank you very much Agustin. Keep up the great work.
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December 2023 by abbys (abbys)
There is no atmosphere or kindness. Just a receptionist robot is lined up.Even if I explain it many times, there is only the same answer. They didn't check if my account was being misused.
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September 2023 by Raiana Iakupova
Worst bank ever. They block my account every time when I’m trying to make a purchase! When you call to solve this problem people never help! Never! They told you that everything is good but this problem never stops. Go away from this bank for a long distance and choose anything different! Please, don’t repeat my mistake and save you time and health! I’m really nervous because of this problems and sleep bad. It’s okay then it’s happens once, but not every time! Please, please, please! Save your time!
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November 2022 by Alo xakimjonov (Alo_productions)
hello. please tell me how to get in touch with the boss or with the deposit department. since my relative lived in America and we recently heard that he died. he had a deposit in your bank. we want to take this money. can you help?
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November 2022 by Manish Singh
Walked 25 minutes to reach the branch to deposit business checks only to be told that the there is only one teller and is out for lunch for 45 minutes!!!!This is prime location in the heart of downtown Los Angeles.This branch should better close down and every lazy bums working there should be fired immediately.
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October 2022 by David
The CITIBANK app says the Little Tokyo branch is open. (It isn’t, as of 10/3/22). So I came here. Huge line at 11am, and 2 tellers working. And this is the only operating branch of a national bank in downtown LOS ANGELES. (I need a cashier’s check so I have to be here). Absolute joke.[As to Citi's reply to this comment, the branch team were amazing. It's not their fault this problem exists. The shortage of branches and staff is self-evidently a top-down decision to cut staff and cut costs so Citi executives can enrich themselves at the expense of their customers. If you have a reply, please send it to the CEO; not the branch staff. Thanks]
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June 2022 by Faery Dream
Ok not my experience but a customer’s. (I live in Britain for gods sake) Your staff have racial, driscriminative and closed minded attitudes towards people from other cultures apart from yourself.
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April 2022 by Tatiana C
shame on this bank and these employees. they racially profile
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April 2022 by Style Berry
Absolutely terrible experience with the people I highly recommend storing your money anywhere else
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December 2021 by Jose Reyes
The tellers here would much rather talk nonsense with each other than to actually help. Place was empty except 1 other lady. They told me to go sit down and then went back to talking. Useless place.
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September 2021 by Rosa Rivas
Poor and cold customer service. Came in to close my accounts I had transfer my funds over back to my primary bank and they didn't care not even bother to offer me options. I didn't feel value as a client and they didn't care about me taking my business elsewhere.
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October 2019 by elle ma
The teller and banker or whatever he is were rude and unprofessional. These days when customer service is critical you would think they know how to act
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September 2019 by Behrooz Niknam
This bank has a terrible online security system, my account was hacked twice in less than two months and they never paid me the $400.00 bonus that they were suppoed to pay .
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February 2019 by amanda joe
Worst branch I have ever been. Only two tellers, who are slow, to attend to customers. Sometimes only one. One particular thing I don't like in this branch is they count your withdrawal on top of the counter for everybody to see. There's not even a divider between teller's booth.
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December 2018 by Julia Richardson
This review is for the parking structure. The cost is exorbitant (I paid $15 for 45 minutes) which is already questionable, but on top of that the signs throughout the structure for "exit" are wrong on every level. Exit signs pointed on every level to literally solid concrete walls - I guess that used to be exits before construction. I had to keep following the signs all the way up tp the top floor before I could make it back down, and I had to completely guess how to exit. With that price I would expect the signs to be correct! Jesus. Whoever is responsible for managing parking here should be spanked.
