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December 2023 by Texx Bower
ATM in los Angeles
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September 2023 by Darryl P.
Got my personal loan from a staff member at this branch. But as soon as the deal was done, so too was the Customer Service offered at this branch!! I tried calling numerous times to the number on her card but she never bothered to pick up the phone. ALSO the half-a-dozen messages left on her recorder have been met with deafening silence. The interior of the branch may be brand new but the Customer Service is truly inferior. Beware!
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December 2021 by Iris A.
terrible customer service... got an overcharge from an airline and these people have no idea how to correct things.
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May 2021 by Jee E.
Good banker but All else is a fail. 1) temp debit card was good for one day ONLY & left me stranded 2) the equally paid women seem to have a very heavy chip on their collective shoulders. 3) card arrived with NO PIN NUMBER to activate These are just a few of the mess ups! The pandemic has made life incredibly miseddfj
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April 2021 by Allan B.
I have never been so made at a bank as I was today. I went into Citi Bank to make a payment on my #Costco Citi Card. I placed my card in the reader and pulled out of my pocked an envelope with $1000.00. I was told by the teller that you can not use cash to make a payment on your credit card. You have to deposit it in your Checking or Savings account first. I told her I do not have a Citi Bank account, only the Costco Citi Card. The teller knows me very well since I always pay me bill in person but usually by check. She said I could go to another place and get a money order. I said how can you refuse US Currency to pay your credit card, US Currency must always be taken to buy or even make a payment. I said so I can come in with a thousand dollars and make a deposit. She answered yes. I can make a loan payment in cash and the answer is yes. I asked her if it is the law that I can not make a credit card payment in cash. She said no, it is Citi Banks policy. So here is my question. Why is a bank able to refuse cash to pay a credit card but will except it for everything else !!!!!!!!! This smells like class action lawsuit !
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March 2021 by Scott S.
So far so good. Been coming here since this is my local Citibank and have had no problems opening a new credit card, getting cashiers checks, cashing checks, transferring my stimulus check. They do close early, so do make it the first thing you do when you start your day. There's plenty of parking since it shares a lot with the CVS and Whole Foods.
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November 2020 by Bryan A.
I'm on my 4th debit card now because of fraud on my account. I've spent hours on the phone speaking with "fraud specialists" who each time say the issue is resolved and send me a new card. Meanwhile fraudulent charges are still occurring! It's been a horrible 3 weeks. Thankfully I have other credit cards otherwise I'd be in an even more difficult situation. I've asked them to not allow ANY charges to go through on my account yet it's still happening. My account was drained by almost 3k. Each time I get a new debit card I am unable to use it on my apps, Apple Pay, and I even got declined at the grocery store that I frequent yet the fraudulent charges are still going through no problem. I don't understand what the issue could be. I have a feeling their employees and call center don't care to do a good job and try to get me out of the branch or off the phone as soon as possible without doing a thorough job. I've been a loyal citi customer for 7 years now but I have since switched over to Chase Bank.
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August 2020 by Nicky M.
Don't expect to cash your checks that are literally their own payroll checks. They won't cash them. Don't waste your time here. F*** this place. Not the tellers fault. This place sucks.
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February 2020 by Rachel G.
Got robbed by a bank teller at this branch- literally on the day I opened my Citi account! After opening my new account with banker, I walk over to bank teller (that banker requested to help me). I hand bank teller tens of thousands in cash thinking she will count it in front of me (as standard procedure). She walks away with the money. I think this is odd... But then assume she is prob grabbing bill counter and will count money in front of me. She is COMPLETELY OUT OF SIGHT. She finally comes back. No bill counter. She says she "already counted" the money (without me witnessing it) - and hands me deposit slip. Deposit slip shows I'm SHORT over $2,000.... I don't realize this until I get home - but they already closed for the holiday weekend. I go to branch immediately next business day (3 days later) and bring this up to banker whom I originally opened my bank account with. He explains they don't count money in front of customers at this branch. He says the bill counter (hidden BEHIND A WALL completely out of customers sight) is placed there per their branch protocol. ....UMM WHAT?? (So their protocol is customers not seeing their money accurately counted?!) This is sketch AF and illegal. They are openly robbing customers at this branch...!! Since this, I have switched to a different Citi branch- who's helping me resolve this issue. Unlike this sketchy branch, this OTHER branch counts money in front of their clients - every single time! (And were appalled at what happened to me at this shady location!)
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February 2020 by Ron A.
People Beware : worst bank ever they employ unprofessional.they will block your account without notify you like a criminals !! You shouldn't not open account with them ! Stay away and help then to go bankrupt soon India and Philippines customer service !!
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April 2019 by dearbhla k.
The tellers here very friendly and although I have found some inconsistency in terms of their knowledge of bank procedures, they are more than willing to go the extra mile to help. Manager Alan Solis is fantastic. I can't say enough about him and his resolution to resolve problems. Really excellent.
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April 2019 by Harleigh H.
Wish I could give this location no stars I go in to open an account and now I regret doing that. As I was leaving I tripped on one of their cones and their security guard decides to yell at me saying I have no respect thinking I kicked it on purpose or something. I tell her to shut up I'm pregnant mind you and my emotions are everywhere she tells me that she will "knock me the f*** out" I tell her I'm pregnant and she says "I don't care about your pregnancy I'll punch you in the face" needless to say I will never go to this branch ever again and I'm closing my account. Being threatened on their property by their staff is pathetic. They need to make sure they hire good workers.
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March 2019 by Mike J.
This is probably the slowest, most non customer service having employees branch I've ever been to. If you're looking for a place to do business with CITIBANK I repeat do not come here if you are expecting to be treated with customer service. They do not smile, or go the extra mile to get you help like other banks such as Wells Fargo or Bank of America does. However if you do go here just make sure you don't get help from Marlon or the black guy with the glasses.
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October 2018 by Elena B.
I like this location because it is convenient, ideally​ located in a busy intersection where 3rd Street meets with Fairfax. And with that in mind, shopping around seems to be the key. However, one of the things I like about coming here besides money matters is the service. All of the tellers are friendly and nice to talk too. The manager is a pretty young lady who is very helpful as well as the guy who takes care of opening accounts or fixing issues for you. I love this team! They are efficient and pleasant, and they all wanted to help out! Nicely done, Citibank!
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October 2018 by Hemang S.
This location is right off the corner of Fairfax and third Street. It has Large parking lot that is shared with the other grocery stores, so it does get packed often. I want to hear to deal with some fraudulent charges on my credit card and I had a great experience with the tellers as well as the bankers. My only issue was with the management who was not able to remove there's interest charge my credit card even though I have a spotless record. I'm disappointed in the service and I'll be sure to switch my credit card service to another bank.