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January 2023 by Oumaima R.
This is the worse chase bank I've been too. They don't care. I was there today and the guy by the front desk was rude. He was making some new rules that I've never heard of in any chase bank. He refused to cash out my checks. He was so rude to me. After leaving this location I went to another one close by where they helped me. This location is a waste of time
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November 2022 by Chase W.
I had the pleasure of being assisted by Leslie. She went out of her way to prioritize my needs and provided excellent customer service. On top of everything, she was funny and pleasant. Thank you, Leslie!
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November 2022 by Monica T.
Getting a checking and savings account was so quick and easy. I dropped in to see if I could make an appointment and was told that if I could wait 15 minutes, they would be able to help out on that day. Waited no more than 10 minutes and Leslie helped me get everything set up within 30 minutes! She is an absolute pro at what she does and is so friendly. The team is just super welcoming and efficient, I've never had an issue with any services even before I started banking with them.
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December 2021 by Devin H.
I really can not express how grateful I am for Amanda for helping me with setting up my account. I typically dread setting up accounts or anything with banks. She made everything so easy for me, was so patient with me, and went above and beyond to make the process smooth. Beyond grateful for her. Everyone at this branch is very sweet and the energy is bright and welcoming. Thanks Amanda!
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October 2020 by Alexander H.
The customer service at this branch is bar none the best I've received at any bank. It's just simple stuff I've gone in for, but the attitude and the attention they give you is just right.
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August 2020 by Yon Y.
In all my years of dealing with banks, I cannot stress enough of what a pleasure it was to he assisted by Branch Manager David Zegerman. He was extremely kind, professional, efficient and helpful. It is people like David who make a difference and leave a long lasting impression. I highly recommend this particular Chase branch in West LA.
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July 2020 by Lorien Giles
Treated rudely by staff member and lied to about bank rules
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June 2020 by Npirian
Tellers at this branch are always polite, friendly, and helpful.
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April 2020 by Karen E.
I was loving this branch the manager is amazing and he's help me with so many things today when I went in I had my mascon and when I went to asked to tell her about my deposit my nose was exposed because I couldn't breathe and she made a big comment with an attitude you need to put it all the way on to interact with me I said well I can't speak a breeze and I just wanna be able to tell you how much deposit she said well I can't interact with you you need to put it on her attitude with terrific she was rude and horrific and her Tom the mask is an a problem it's the way you speak to people she should be removed never work with people I'm serious maybe should be trained I left and I was crying I went to another Chase
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January 2020 by Jiahui S.
LOVE this location. I have been going to this branch for two years and never disappointed. They care about their customers and never let you down. If you have transfer they can help you in one minute I never waited. Banker here are super helpful the banker helped me dispute and was successful! I staff here, I will continue going.
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November 2019 by Samuel C.
This Branch performs all the functions of a Chase bank, but it's dirty. They don't clean the area where the ATM's are. One day someone be had bled there and the blood stains are still present two months later. Not even a broom passes over their front door. If this were my business, someone would be fired. By the way, I there is a cleaning person working for the bank, believe it or not.
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August 2019 by Tremayne Davis
NOT A CHASE BANK AT ALL!!!!
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September 2018 by VeteranVoice ADA
This place is corrupt. The manager told me he didn't have to help me with my claims. He quickly said "I could be making money right now instead if helping you." My mind was blown as I was sitting their helpless after trying to recover my funds from a criminal who is still at large. He said it so non chalant, I was offended and strongly felt like he needed to be reported.
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June 2018 by Gio W.
David is condescending and rude. Referred to me "big guy" and "buddy" I will not be returning to this location.
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March 2018 by Cristina R.
I don't go to this branch often because the parking is a pain. The people in the branch are very nice. If you want to go to the ATM you either have to find a spot on the street which can be difficult or park in the lot and then go inside to get a validation. They should make it easier for their customers to park for a quick trip to the ATM.
