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February 2022 by Myung-Soo S.
One of the nicest and well run branch. The staff here is always helpful and in an upbeat mood.
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July 2021 by Azul R.
this is the worse service ever. been on line for 19 minutes to make a deposit. the think is that i need to do this. came 3 time already. not enough personal and the attitude of these workers makes the energy more irritated.
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June 2021 by jessie Heinz
I hate this bank with a passion. They are obnoxious people who don't care about people.
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April 2021 by Ck C.
i've had multiple banking accounts with chase for years. i'm very happy. didn't open in LA though. 12 years with them and i'm happy
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January 2021 by Double R.
Sofiean Vargas and Jennifer were both very helpful! Great costumer service and was able to resolve all the issues. Both of them were very knowledge and patient. Thank you both!
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December 2020 by Thea S.
Worst customer service ever. The manager acts like she's helpful but she's not. She welcomes the guest as if she gives good customer service but not.
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October 2020 by Brandon C.
No homeless people around like previous post said, I've been to the other chase banks around and couldn't see a banker (even left my number and got no callback for 2 days) however I walk into this one and it was the quickest and easiest process, I was in and out and Sofia did a great job helping me open a business account. Chase usually has a bad store rep but this one is top tier, everything's sanitized and hardly any lines.
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September 2020 by Mini L.
I've had a business account with Chase for over 4 years. I love going to this branch because it's close to our office and they truly understand the needs of a business account. Today is Kenny's birthday and just want to let him know he's doing an amazing job. Happy Birthday Kenny!
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May 2020 by timothy hutchings
These are not good people. Not at all. Avoid them.
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April 2020 by Sergio C.
Every time I go to this branch, all the staff is wonderfully helpful. They take their time with me to solve my requests , Sofiean is the VP, she is such a professional and kind person representing this branch.
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December 2019 by Heather J.
Top notch customer service at Chase Bank, 888 West 6th Street, Los Angeles, CA 90017. Long story short....Manhattan Beach Chase branch made a mistake on my account and Omar Sanchez-Deloya resolved the matter with high regarded professionalism and kind customer service even though it was another branches error. Thank you kindly for your efforts in this matter....In addition, Omar and the Branch Manager, Sofiean Oyuki Vargas both apologized for the inconvenience, accepted accountability for the incident which was no fault of theirs and did the best they could to make me a happy client.... Incredible customer service even in contentious scenarios... Great job and thumbs up! Kind regards, Heather
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December 2019 by Claudia G.
Sofiean the branch manager and her staff was really professional, friendly and understanding. She went above and beyond to make our experience exceptional. She help us solved our problems but not only that she also gave us the solution for it. We are glad to finally found our bank home.
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November 2019 by Liberato G.
The manager called me to apologize about the incident. I appreciate her taking of her time to hear my voice. Thank you. My last review was removed because it did not met the guidelines. Supposedly, did not have enough details. I got to the branch in the afternoon. After arriving, no one greet me or told me that someone will be with me shortly. The manager, later I discovered that she was the manager, was sitting in her office and did not bother to do anything. After waiting for more than 10 minutes, I stand up and ask the teller if this branch was closed or in the process of closing because there was no one taking care of customers. She kindly told me that she would sign me up therefore someone can see me shortly. After that she went and spoke with the manager and did bot update anything else. After waiting for a long time, a more than friendly banker helped me to solve my problems. If you are looking for a bank that care about you, do not look here. Yes, the banker was a great person but the whole branch is terrible. It is a shame that my comment was deleted trying to silence my voice. I will definitely go and make an official complaint to Chase.
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November 2019 by Seven H.
its an okay branch alot of homeless ppl parked here also the card slot does not work for the door to open
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November 2019 by Omar Z.
Just was helped by the bankers at chase, Sofia Vargas was an exceptional help, took the time to walk me through all my issues.
