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November 2023 by Maria Geske
Very satisfied, very fast , great job and high quality, I’ll recommend this place a 100%.
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November 2023 by Cornell Fauler
It was a very bias unfair short of trap made to effect my customer rights and needs as with Caliber collision and the auto insurance company working together to reduce my rights as a victim of an auto accident,calliber collisions associate actual tried to infer over our initial telephone call that in her question to me "your not hurt from the accident right?" how is this a repair shops area of authority?also it was clear they had no intentions of being unbias ,as the insurance companys feduciary,and not just a body shop garage as they should have been,I would warn Customer's to beware od this selfserving arrogant establishment,aviod them is my experiance!!!
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November 2023 by Leyda M.
Amazing customer service and very detailed work! They had very clear communication and once my car was ready I was very happy with the results.
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November 2023 by Lavien Artistry
The team went above and beyond keeping me in the loop letting me know what the process of what was going on. Very kind. Car loops brand new.Services: Painting
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November 2023 by Danele
Very reliable and friendly customer service. Had my car fixed on time.
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October 2023 by Ryan F.
My paperwork envelope said to follow up with any issues on Calibercollisionreviews.… which linked me here unfortunately. I never thought I'd publicly yelp a business complaining, but I definitely need to bring some issues up that weren't great about my recent experience so here I am.Anyways, I had some wheels stolen off my car so Geico had you replace two wheels and tires with their sensors. It took two weeks to get completed which is surprising considering my paperwork says the parts were sourced from Riverside and local LA area, but it is what it is. When I called to get an update, Jamil mentioned Geico preferring aftermarket parts ordered first and possible delays from re-ordering OEM later on, etc. I get it. It's not fun.My main issues with my service didn't involve Geico though. Jamil reassured me of course since two new wheels and tires were being replaced they would be rotated so the treads were even. Common sense for safe driving and alignment in general. Since my wheels were stolen I asked if wheels locks were being put on and he said yes. They're cheap I know, but if work is being done it's good to know that's being taken care of.Another week later I got a text Friday morning saying my car was done. Dope. The adjuster/inspector said 2pm pickup is fine. I had to arrange for a ride from North Hollywood on my lunch break and I got there at 230pm. I was told by the adjuster/inspector to take a seat and they'll grab my paperwork and get me checked out in a moment. Other than confirming my name, I sat there for 25-30 mins (I promise I'm not just disgruntled and exaggerating lol) with the front desk person and claims person making calls without a word spoken to me. No other customers were there or coming in either so it was odd. Is my car actually ready? Did they somehow forget I'm sitting here? Lol half an hour seems like a long time to wait for a car that was ready to be picked up hours ago when I got my text. A mechanic came in eventually and talked with the adjuster/inspector and I heard "Corolla? Yea, here's here--no, it still needs to be scanned out" or something along those lines. I wasn't eavesdropping either lol it was just literally that quiet in the lobby for half an hour.I finally got checked out a few minutes later, got my keys and the tires were not rotated. When I spoke with Jamil, I thought double checking about that was probably unnecessary since again it's pretty common knowledge and they're knowledgable mechanics so even after being told "of course" it wasn't done. Very odd. No wheel locks were put on either. I was told by the adjuster/inspector then that Geico wouldn't typically cover those. That's fine, but that's not what I was told otherwise I would've happily just paid you or even brought you them myself for you to put on quickly for me if that was possible.The mechanic said if I have a few minutes he can quickly rotate them for me. Yes, please. :) He mentioned something about the tire sensors possibly not being synced up after rotating the tires since he test drove my car earlier that morning after initially putting the new wheels and tires on the first time. He didn't seem concerned about safety so I wasn't concerned. If anything, I assumed my tire pressure light might come on and then just turn off soon enough since that happens with tire pressure sensors sometimes after refilling tires.I drove my car home only about 5 miles. The next day, today, I drove it about 30 miles and while on the freeway my car alerted me "Tire Pressure Warning System Malfunction" so I got off the freeway to go to a gas station to turn my car off and google if I should be concerned. When I restarted my car, now the check engine light and alert sound also came on, as well as an alert for "Front-Drive Malfunction." I'm taking it in to Toyota ASAP on Monday so I hope it's a simple reset cause after dropping $500 on my deductible and trusting your service and reputati
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October 2023 by sherry scheinman
The staff at Caliber Collision on NE Grand not only were warm and competent, but went above & beyond what the job required. I felt valued as a customer. Mel walked me through what would happen, accompanied me to the car rental place, kept me informed with the progress of the repairs on my car, and coordinated all services my car needed, even those requiring outside resources with other skill sets. My car was returned to me in a timely manner and had been cleaned both in interior and exterior. The body repairs and paint work they did was flawless. There is no good time for an accident , but Caliber Collision made my experience manageable, productive, and gratifying. I highly recommend them.Services: Steering & suspension repair
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August 2023 by John Furukawa
Exceptional communication and expectation setting. After the main repair the car had an error message and they cheerfully managed getting a computer guy to come in to sort it out, and paid for my Lyft home after I dropped off the car. Mel, Isabella, and Chris were warm and helpful at all times despite being very busy at the shop.Services: Electrical
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July 2023 by Geoff Godzik
Repair was completed quicker than originally quoted. Mel and team were super nice and helpful. Would definitely recommend.Services: Painting
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July 2023 by Danny Ellis
They do very good work but the process the follow-up and everything throughout the whole process wasn't
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June 2023 by Kailene P.
Amazing customer service! The manager at this location is efficient, effective and will make sure the job is done correctly the first time. 100% recommended
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May 2023 by Gena D.
Competent, efficient, and informative. The car was totaled. Geico is amazing and took care of everything immediately. The next call we received (same day) was from Caliber - Mid City; they were very kind and patient. Extremely communicative, professional, and sympathetic, Glenda managed our situation expertly. She kept us posted, made sure all the paperwork was in order, and made steps toward a resolution. Excellent experience!
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April 2023 by Summer Dykhouse
Incredible staff and experience. Had repairs done from car being damaged during storm. They were friendly, kept me informed, went the extra mile and made me feel I was important. Would 100% recommend and use again.Services: Body & Trim
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April 2023 by Christine Conklin
The most amazing experience I’ve ever had at an auto shop. The staff was on it and made sure to get me in and out and taken care of in a timely manner and the quality of work is excellent! Can’t recommend them highly enough!Service: Body & Trim
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April 2023 by Timothy Steeves
Caliber Collision did a great job repairing my car and sent me timely updates on progress. Also got the job done ahead of schedule. I highly recommend them.Services: Body & Trim
