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March 2024 by DAVID JOHNSON
Avoid this national chain. Went in for estimate on Feb 21. Jesse took photos and said would send estimate by Feb 23. Every week until today, March 18, I placed 4 calls and asked for a return phone call. Jesse nor anyone returned the call. They have no professionalism, understaffed and know there will just be another sucker waiting. So they wasted almost a month of my time when they could have the professional courtesy to return a phone call. They are understaffed and the ones they have are poor at their job. Look elsewhere for a quality shop.
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March 2024 by Mitchell R Miller
Excellent service, quality work.
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February 2024 by Adam Greene
My car was towed to Calibur after an accident. They were very professional and took the time to walk me through their evaluation of my car. I highly recommend them!
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February 2024 by Terry Miller
Highly recommended
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February 2024 by Colby Hunsaker
100% Satisfied, Caliber Collision and Carlos the Manager were amazing and made this whole process so easy and quick. From the second I walked in I was offered complimentary water and snacks and the office staff was cheerful and funny. They completed the repairs in half the time of the estimate and the cost was reasonable. They were very transparent about the entire process and costs and I felt calm and trusted them. As I was driving off Carlos the manager flagged me down and offered to repair my burned out tail light for free. Will definitely be returning to this shop as the quality and customer service is unmatched. They made me feel like family here and that’s why I will be recommending them to all of my loved ones. Se habla español también si lo necesitan
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February 2024 by Alison Graham
Jesse and Carlos were professional and very friendly. The whole office atmosphere is very welcoming. My car had extensive damage to the right side and the work was completed in THREE days and it looked brand new AMAZING!!
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February 2024 by devin lewis
The shop did an amazing job! Carlos and his team were so helpful and had my car looking brand new! I would recommend them to anyone.
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February 2024 by gr P
Great quality repair shop and on time with the schedule. Carlos was super helpful and always available to answer questions and provide updates. It's stressful to have car work done but the staff was always friendly and professional.
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February 2024 by ZeeGee300
Carlos , and Alex were outstanding I can’t express enough how they were so helpful to me. Unfortunately I live in California where potholes are a pain in the Butt, But they got that taken care of for me in a short time and offered coffee and water as I waited. Great customer service.
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February 2024 by Drew Luetjen
It was a great experience overall with the shop. Alex got me in and out on time and with a brand new looking car pretty much. Can’t ask for more than that!
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February 2024 by GAUDENCIO GARCIA
I do recommend this shop, I had great customer experience from beginning to end from the moment I walked in the door to the date I picked up my vehicle very profesional.
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February 2024 by Marina Márquez
Excellent work & customer service! All the office staff are very helpful and efficient. They regularly updated me on my repairs. Manager Alex Mena went above and beyond to not only complete the repairs but also connected me with other services & ordered and installed a trim piece inside the car that was cosmetic. I’m 100% satisfied with the body work and the customer service I received from Caliber Collision Center & highly recommend this location!
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January 2024 by ziya m.
Not a good experience. My car was supposed to be ready before Christmas but I received a call to let me know they tried to put the bumper back on before the paint was dry and messed it up, so they had to repaint and do it over. When I arrived to pick up my car, they told me they repainted my original bumper, which was news to me, because at my consultation/drop-off they told me it would take about a week for the new bumper to come in, so that was a weird lie. Since they chose to refurbish my original bumper unbeknownst to me, it looked horrible and they offered to order a new bumper… again, but I couldn’t afford to be without my car for another however many weeks. Such a waste of my time. Take your vehicle somewhere else if you want quality, HONEST work and communication.
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December 2023 by Caron Feldman
Rude and very disrespectful
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December 2023 by Raymond Esparza
Friendly and professional. Did excellent work.