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January 2024 by Shelby Reese
The wonderful team at this location absolutely saved me today. My back windshield was busted out on NYE and I was two hours away from home with my dog needing to get home today for work. They tracked down the only piece of glass seemingly in the area, an ordeal that took them 3+ hours, sent their tech to retrieve it, installed it and sent me on my way after 7 other shops told me it was impossible. Forget 5 stars, 100 stars for above and beyond customer service.
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January 2022 by Matthew Harshbarger
I made an appointment for an estimate/drop off a few days before I actually came in. While I was on the phone with the receptionist I was asked if I just wanted an estimate or a drop off. I said drop off and we even spoke about the calling the rental car company coming to pick me up. I checked in again the day of the appointment regarding the rental car and she confirmed the process. I drive there and wait a few minutes and one of the techs tells me that they aren't taking any new clients and that the best he can do is give me an estimate but there is no way they can take the car. I took it to another auto body chain and had a stellar experience in which they kept their appointment and gave me a professional estimate that didn't feel like a chore or rushed. If you couldn't take the vehicle I have no problem taking it elsewhere but don't make an appointment, confirm it twice and then tell me in person you cant take it. Literally dont waste your time.
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October 2021 by Dominic Reiss
Jairo is a patient saint and qualms the woes of incoming customers. The work done was good too, but the service is really top notch.
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October 2021 by Leandra Dichirico
I’m blown away at their service. I was sadly out of town for a family emergency and they were done with my car a few days early. So they offered to return my car to my home and return the rental car for me. Not only that, my car looks amazing!Services: Steering & suspension repair
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September 2021 by Dion C.
My car was sideswiped on the driver side! They told me it would take 4 days to fix! 30 days later they still had not finished. My insurance would no longer pay for my rental so the shop said they would pay for it. 2 days later they rushed my car out. They had me pick it up at night so I couldn't see how bad the work was. They damaged my passenger side front window. They put a used defective driver side mirror on my car. This shop has had so many complaints that a insurance Inspector came out to look at their work. He found so much wrong with their work that the insurance company took their money back $3400 and sent me to a another shop. But because they had my car for over 30 days I'm cannot get a rental unless I pay for it out of pocket! THE INSURANCE AND INSPECTOR'S DO NOT RECOMMEND GOING TO THIS CALIBER COLLISION!!! Do not go here!
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July 2021 by Randi Russo
I was very happy with my service and the repairs from start to finish. Jiro was an excellent communicator and kept me in the loop with the progress of my repairs. He did a great job! The office staff is nice as well (that includes the people who work at the other CC who directed me towards this one).Service: Body & Trim
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July 2021 by William Kamp
Denise was my rep and she did everything so quickly. Always answering my questions and keeping me informed of the supply chain delays because of covid. They even washed my car after it was all finished. Couldn't ask for a better shop.Services: Body & Trim
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June 2021 by Randi R.
I was very happy with my service and the repairs from start to finish. Jiro was an excellent communicator and kept me in the loop with the progress of my repairs. He did a great job! The office staff is nice as well (that includes the people who work at the other CC who directed me towards this one).
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June 2021 by NieShae Y.
I'm giving this location 5 stars because they have excellent customer service and the employees have great energy. Special shout out to the ladies who hold that place down and the techs who worked on my grey 2019 charger. Every person working there wears a smile and has a positive attitude. Very courteous and professional. Thanks Guys! I love my car!!
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June 2021 by Vee Rocco
Very professional .... Laid out the red carpet upon arrival. Employees are very friendly and helpful. I would recommend them to anyone needing repairs to their vehicle.
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June 2021 by Huy N.
I chose this place because they are kinda close and affiliated with my insurance. They not only were super nice, but also keep me updated through text of my status and deliver on time. In addition to washing and cleaning even the inside of my car. They offer to give me a quote on the other repairs my car may need. Definitely recommend.
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April 2021 by Edgar Giron
Had some damage done to my car rear. The shop took care of it and kept me well informed throughout the process. Great customer service would definitely recommend them
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April 2021 by Shelley J
Incredible customer service from Denise and team. Denise is an active listener, exceptional with communication and is very supportive with problem solving. This is the best customer service I’ve received hands down.
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April 2021 by Haley Lemon
Everyone is really helpful, communicative, and timely. Jairo and both women at the counter were extremely helpful. (I can’t seem to find the ladies names but thank you!)
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April 2021 by Gilma Lopez
Caliber is strong challenge for its competitors,for their professional and friendly personnel. Thanks for handling my case with the insurance and performing a great repair and painting on my Toyota I can proudly say I’m a high satisfied customer.