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February 2024 by jason bridges
No one wants to have to deal with car repairs but Caliber Collision made the repair process as pleasant as it possibly could be. Very professional customer service, constant updates throughout the week, they finished on time and the work was spectacular. I would highly recommend them!
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February 2024 by sharif mithu
Good service
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February 2024 by Shawn Gong
My car insurance recommended getting my car repaired at Caliber Collision.I highly praise their top-notch service and care. From start to finish, Alex and his team went above and beyond to ensure that my car was repaired efficiently and that I felt valued as a customer.From the moment I walked in, Alex kept me informed about the status and process of the repairs. His clear communication and transparency helped alleviate my concerns about the repairs. What truly impressed me was the extraordinary effort made by Alex and Carlos to finish repairing my car two days earlier than expected. This allowed me to use my car for a crucial doctor's appointment, demonstrating their dedication to customer satisfaction.Alex identified additional damages that were not initially assessed during the repair process. Without hesitation, he promptly contacted my insurance provider for approval. He ordered the necessary parts to ensure the safety and integrity of my vehicle. It was evident that Alex prioritized quality and safety in his work, which gave me peace of mind knowing that my car was in good hands.To top it off, Alex went the extra mile by polishing my car and restoring it to its original, pristine condition. The attention to detail and care he put into his work made my car look and feel brand new.Beyond his exceptional skills as a mechanic, Alex's cheerful demeanor, welcoming attitude, and humor made every interaction enjoyable. He took the time to make me feel valued as a customer, which left a lasting impression on me.In conclusion, I highly recommend Alex and his team. Their dedication to excellence, attention to detail, and outstanding customer service have exceeded my expectations. If you need car repairs or maintenance, look no further than Caliber Collision on S La Brea Ave. You won't be disappointed.
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February 2024 by Patrick Casey
Loved the quick and easy experience to get my car looking back to normal
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January 2024 by Norie Matthews
Those working in the shop’s office are all so friendly and helpful. Made what typically would be a stressful or annoying situation, very pleasant.
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December 2023 by Kelsey Susino
I am so pleased by caliber collision and grateful for their quick and thorough service. The team here took only two weeks to fix my car after I was hit, and the repairs were above and beyond. Everything came back completely satisfactory. I bought my car used and I swear I think the car is in better condition than when I bought it. To paint a picture, I was hit and ran around the same time last year, took my car elsewhere to be repaired and that took over two months to get my car back and when I finally received my car back, I had to take it back to that shop for them to adequately repair the door. When a light went out on my car that same other garage replaced it but three days later, it went out again. Never going back there. So caliber collision was so amazing and I am very grateful that this was the shop I took my car to this time.
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December 2023 by Julie Lynch
Everyone was a pleasure to deal with. My car looks great.
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December 2023 by Felicia Hilario
Excellent repair and customer service! Very communicative through the process, highly recommend this shop!
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October 2023 by Priscilla Autry
The customer service was the best. They were very attentive and helpful. They went out of their way to make me feel comfortable. Their work is the best my car looked amazing when it was done and they finished rather quickly. I highly recommend Caliber Collision.Service: Body & Trim
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October 2023 by Brennan Villines
Absolutely incredible experience. They repaired my FJ cruiser in less than 2 weeks. Henry went the extra mile to help me with a few cosmetic issues. Staff was very nice and efficient. Text updates on the status of your repair is really nice. Look no further for collision repairs in LA.
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September 2023 by James Danco
I came in for a quote for some minor scuffs on my vehicle. Henry came out to assist me. He looked at the scuffs and asked me for the key and took the vehicle to the back. 5 minutes later the scuffs were gone! No charge at all. I am very grateful for the staff there because other shops would have charged me an arm and a leg and Henry was able to get it buffed out in no time at all. If I ever need to utilize a body shop for repairs. I will definitely bring it to this Caliber Collision.Services: Painting
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July 2023 by Carol Gillard
Awful. They left my weather strip off of my car after fixing my door and I cannot get them to respond to texts or calls to have it put back on. Now I have to go through the hassle of contacting GEICO to let them know they botched the job AND find another place to fix it. Also, my car was finished a week later than they said it would be.Service: Body & Trim
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June 2023 by Carol G.
Awful. They left my weather strip off of my car after fixing my door and I cannot get them to respond to texts or calls to have it put back on. Now I have to go through the hassle of contacting GEICO to let them know they botched the job AND find another place to fix it. Also, my car was finished a week later than they said it would be.Update: Sent an email days ago to the address below that Caliber followed up with, and surprise surprise I never heard back. Outstanding customer service.
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May 2023 by Terrence Dick
Not impressed with this Caliber Collision. Their job was less than fair. I had to go back twice they hadn’t smoothed out the paint underneath my mirror and then a third time for my front, bumper paint bubbling. Because they use the same paint on the door? as they used on the front bumper, and so it started to bubble once it was it was pressed on its a bumper, It is meant to be pressed on without cracking or bubbling don’t waste your time with Caliber Collision they’re relatively new to the area.But if you do decide to use this body shop, take pictures of everything when you leave it and when you pick it up! That was my mistake I should’ve taken pictures, and yes, I did go back to try and rectify it. They just gave me the runaround how they were not responsible and clearly that’s true.If you look below this company has now gotten back to me a week later after I've made the statement here on Google all of a sudden they have replied in want to negotiate, but I have since fixed this problem by simply going up the street and getting a proper job done and guess what they gave me 25% off because I brought the business to them. Because I can't message them directly on this message board to contain this in one conversation for all eyes to see I need to put this in my edit. Third times the charm I want nothing to do with his company it's unprofessional and subpar. This just shows the power of the peoples voice regarding standards of workmanship and backpedaling is not part of it do the job once get it done properly and listen to your paying customers that feed you!Services: Painting
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April 2023 by Tarek Khaled Yassin
By far one the worst experience I had, not only they did a bad dent job but to fix it again it’s taking forever. Giving me multiple appointments to show it to the manager, then the insurance, then again another appointment to fix it. The amount of time wasted, bad management skills, coming back and forth. I would rate this shop to be -100 in terms of overall handling of a customer satisfaction.As seen in pictures the bad dent job not following the car lines