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November 2023 by Erika C.
Lovely staff , super helpful and great customer service. No long waits , friendly staff and they cater to your banking needs. Plenty of parking available around , secured office with an ATM available outside.
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November 2023 by Farzin S.
Jennie is a great advisor with good customer service, makes the difficult process with bank and loan application much easier to handle. She is currently helping us to get through application. Thanks so much Sohaili's
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September 2023 by Jose C.
This place has been my bank since 1995 when I was a student there. I hardly have to go into the branch but when I make the 20 min drive the wait time quick. I get in and out in 10 to 15 minutes and the wait time is less than 3 minutes. The staff are courteous, quick, and always with a smile. I could have gone to a huge name Bank, but the wait time is disgustingly frustrating and the service is understandably weak. This is my bank until they kick me out or I die whichever comes first lol. Whoever reads this review don't be spreading the word about this place I don't want to have to wait longer in line. Let's just keep this to ourselves lol
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September 2023 by Lisa Leah G.
this is a shout out and HUGE thank you to Amanda, csula federal credit union manager who was so incredibly helpful and supportive when my dad almost got ripped off by a scam company . Thank you so much amanda!! You rock!
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August 2023 by Moises O.
I would give 6 stars if I could, for going above and beyond! Blanca was thorough and provided her help and expertise even when I didn't know what was needed. This was my 2nd time financing a car with her, and she was able to provide a loan that beat out the dealerships ...by a lot! If you are a member of Cal State LA Federal Credit Union, I strongly recommend working with her.
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August 2023 by Anna H.
Jennie at Cal State LA Federal Credit Union was very helpful and professional. It was a pleasure working with her.
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August 2023 by Masoud S.
Excellent experience with Blanca. I used her service when I financed my first car after my lease term was over. The process went so smoothly, and she was so professional that for the second loan for my new car, I did not even think about any other lender and went directly to her. Two separate loans and both were wonderful experiences. I highly recommend Blanca.
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July 2023 by Maisy L.
I wanted to thank you Jennie for her help in my auto loan application. She explains clearly in the process and she is prompt about responding to phone call and email. Jennie, I appreciated your help.
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June 2023 by Vito L.
We had a great experience with Jennie and the team at Cal State LA Federal Credit Union! Jennie went above and beyond fighting to get the deal across the line and make things happen for us. We can't thank the whole team enough! Vito & Anna
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May 2023 by Leslie P.
Blanca was most helpful in taking care of her client as well as ours. Thank you for the great service!! Leslie
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April 2023 by Wilson T.
I have been with Cal State LA FCU for over 7 years. The service is always good and everyone is really nice. My Loan officer, Blanca Miranda is amazing and very professional. She has been very helpful with my auto loan and auto loan refinance. She answers my emails within hours. Interest rates are always great and I am glad I am able to bank with them because you feel you are treated with respect and always there to help you. Overall, my experience has been awesome with Cal State LA FCU, and I highly recommend it.
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February 2023 by Lauri H.
My husband and I have had our accounts with this credit union for at least 20 years. But in the past few years, especially this last year, things have gone downhill to the point where I no longer trust them. My last visit there a week or so ago clinched the deal. The same person that I dealt with this last visit and the two prior, there were mistakes, miscommunications, denial of culpability, she LIED, made zero apologies, all these by one very sharp expert at covering her butt and maybe the bank's too? They trained her, after all. So we're done with these people and this institution. Which is really unfortunate because they have taken very good care of us up until this last year, things have have really gone downhill. So no, I would not recommend this bank to anyone. We will be closing our accounts in the next 30 days. We don't care if it costs us a point or two off of our FICO score. That's how bad it is. What a shame.
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December 2022 by Shamar Christie
The bank tellers have been rude to me multiple times and when the charge you fees & you ask them as a courtesy to remove the charges they will refuse and give you attitude. I thought they would be a better fit for me but I was so wrong!
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November 2022 by Silvia V.
Thank you to jasmine Padilla for being so friendly and helpful! Always love coming here for the friendly service.
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October 2022 by Hossein A.
I needed a Heloc to renovate my home and I simply applied through the website. Jennie called me less than 24 hours after and she was super helpful. Explained the process first and then she helped me to submit the application. She replied to all my email right away and so I was able to obtain the Heloc in less than 30 days. If you want to get Heloc make sure to ask for Jennie.
