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October 2023 by Marco Pacheco
Rude counter person. Was sleeping somewhere in the parking lot and ran over to unlock the doors to the location. Because I Only had a debit card. He flat out, threw me out of the office, saying he couldn't help me. I told him I had already paid for 6 days. He said deal with it with the corporate office. I would not recommend this place. Even the person on the 800 number was a total disappointment. I will never rent from budget. I went to enterprise and was in and out within 15 minutes.
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October 2023 by Christopher Kristoff
Horrible. They gave me a gas guzzler because they were out of economy cars. Asked for some free gas to compensate because i was driving 13 hrs. No luck. Gas was stated to be full. It wasn't. Brought back the same, got charged $60. Hundreds of dollars in hidden fees at the end. Got charged an extra day for bringing back my auto 45 min late. Customer service gave me $50 off but refused to drop the extra day after complaining. Original quote: $195. Charged: $491. Outrageous. Previously used Enterprise. Going back. 100% better.
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August 2023 by Louis Martineau
Batra at the desk was awesome, if only all customer service was like this!Jeremiah at the parking lot was the same, keep it going guys!
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April 2023 by Matthew Gayford
Pretty good service. Friendly staff. Car worked great.
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February 2023 by Javon Rhone
Don’t come here if your black the Workers and the managers are racist they refuse me service even though I had a reservation.
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December 2022 by Kim Ebanks
Everything from start to finish went super smooth. The staff are friendly as well.
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July 2022 by Kar May Kwong
Ryan was very helpful in my situation. I came to LA for a family emergency. My online reservation made a mistake on the day of pick up. Suddenly I received a call from the hospital to pick up daughter. Ryan was so understanding and had no trouble in acquiring a rental car. Without him, the one way rental would not been possible. Many thanks for great customer service.
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August 2021 by Leticia Villero
Ryan is very helpful as well as his coubterparts.I have been renting here since 2019!
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July 2021 by Katlynn B.
I would give them zero if I could. They added a $300 extra charge on my account by adding roadside assistance, which I did not ask for, there insurance, which I did not ask for, they are fraud, they will sneak in these coats so just beware!
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July 2021 by Ian N.
Ryan is literally the best car rental customer service agent I've ever had. Not only is he a great conversationalist, but also he is also very attentive has great problem-solving skills. I'm definitely renting from here next time I come to LA!
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May 2021 by Tiphlizs VP
Very nice gentleman who works there.. Since I am deaf he speaks up or pulls down his muzzle so I ca understand him. Much respect, and very helpful.. my favorite rental spot..kindness goes a long way and thank u for that!!!
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April 2021 by Aaron A
Horrible customer service came in the office man that was working behind the counter wasn’t covering his nose. I told him cover your nose (it’s a state and corporate mandate) as there is signs all over office and that nose and mouth must be covered and he refused telling me that I’m safe when I wasn’t. Moreover my car wasn’t available so they offered me a bigger car but they wanted to charge me more than my original reservation. Highly unprofessional never had any experience with other rental companies and I travel a lot!!!
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February 2021 by blanca salvador
Respectful and Excellent customer service attentive to the request of the customers needs affordable prices and very clean cars I really love this place for my car rental needs
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February 2021 by Alex Booth
I booked at 7:30am on a Sunday and picked it up at 9am same day, car was ready. Pick up and drop off was fast, friendly workers.
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November 2020 by Parijat Roy
The enterance is bit tricky, if you are coming in UBER, then get down on the Wilshire street because the enterance is on that side.Maps show parking area as the enterance, only if you are bringing your car but then if you are picking up rental car and coming through UBER, then whilshire is the correct enterance.
